Customer Ratings & Reviews

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba 800. To further make sure what caused the cleaner failure, please do the troubleshooting steps below to fix the issue: 1. For dirty swimming pools, your device may need to be fully cleaned several times, during which the filter might be clogged and need to be cleaned several times; 2. Based this model does not have a path planning function, for swimming pools with complex bottom structures, your device may not be able to clean all areas at once. Please use your device to clean the entire pool several times, and then manually clean the areas not covered by the device; 3. The pore size of the product standard trash can filter is 180 μm, which can collect most garbage. However, we regret to tell you that the fine sand might not be collected well; 4. This machine is a basic model of the product series. The machine's dirt suction ability might not be very outstanding. The width of the bottom suction port is not very big, so the machine might only suck in some light and small particles. For garbage that exceeds the width of the bottom suction port, suspended garbage in the water, and algae on the bottom of the pool, we regret to tell you that the cleaning effect might not be very ideal; 5. Finally, please kindly check if the impeller is clogged, causing it to not work, make abnormal noises, run slowly, or only run in one direction. If there is any issue with it, please kindly let us know. We appreciate your support and cooperation in providing details with us via email at [email protected]. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba 800. To further make sure what caused the cleaner failure, please do the troubleshooting steps below to fix the issue: 1. A clogged filter will result in insufficient water spray and slow equipment travel. Please check and clean the filter bag of the equipment in time; 2. Please check whether the front wheel is entangled by foreign objects, resulting in slow travel. Please clean the foreign objects entangled in the equipment in time; 3. When the height of the swimming pool drain cover is higher than the equipment chassis, the equipment will set and move in circles. Please manually help the equipment to disengage; 4. This model is designed for flat swimming pools. For pools with steep slopes, the equipment may move slowly or freeze; 5. If the swimming pool material is too smooth and the equipment slips, the equipment may move slowly or freeze; 6. Please disassemble the water jet motor and check if there is something blocking the impeller;7. If the machine motor's speed is low, the water spray is insufficient, it cannot provide forward power for the machine. Please lift the machine above the water surface and observe whether the water spray of the machine is about 0.5m or more. If the water spray does not reach 0.5m, please kindly let us know. If you encounter any unforeseen quality issues with your machine, please feel free to contact our customer support via email at [email protected]. We are always ready to provide you with feasible solutions.

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba 800. To further make sure what caused the cleaner failure, please do the troubleshooting steps below to fix the issue: 1. Please charge your device for more than 3 hours and try again; 2. When the device is charging, please check the color of the power adapter indicator light. The power outlet is plugged into the charger, and the charger shows a solid green light, which means the charger is normal. If you find that the adapter indicator light is off or flashing, please replace it with a new adapter and try again; 3. If the problem persists after a long period of charging, it may be a battery charging circuit or motor failure. If you encounter any unforeseen quality issues with your machine, please feel free to contact our customer support via email at [email protected]. We are always ready to provide you with feasible solutions.

Thanks for your feedback. We are very sorry for the unpleasant experience with the Cordless Robotic Pool Cleaner Scuba 800. To further make sure what caused it not to pick up debris and not work, please do the troubleshooting steps below. 1. Please check whether the filter basket is damaged or installed incorrectly. 2. Please whether the spring of the baffle is deformed so that the baffle does not close properly. 3. Check if any obstacles in the pool are blocking the machine. We appreciate your support and cooperation in providing these details to us via email at [email protected]. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.

Thanks for your feedback. We are very sorry for the unpleasant experience with the Cordless Robotic Pool Cleaner Scuba 800. To further make sure what caused it stuck and not get most particles, please do the troubleshooting steps below 1. May we know if there are wrinkles or uneven areas in the pool? 2. Is the height of the drain higher than the bottom of the machine? 3. If the bottom of the pool is curvature? If so, we regret to tell you that the machine might get stuck easily, and human intervention will be necessary.4. The pore size of the product's standard trash can filter is 180 μm, which can collect most garbage. However, we regret to tell you that the fine sand might not be collected well. 5. This machine is a basic model of the product series. The machine's dirt suction ability might not be very outstanding. The width of the bottom suction port is not very big, so the machine might only suck in some light and small particles. For garbage that exceeds the width of the bottom suction port, suspended garbage in the water, and algae on the bottom of the pool, we regret to tell you that the cleaning effect might not be very ideal. 6. Finally, please kindly check if the impeller is clogged, causing it to not work, make abnormal noises, run slowly, or only run in one direction. If there is any issue with it, please kindly let us know. We appreciate your support and cooperation in providing these details to us via email at [email protected]. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.

Thanks for your feedback. We are very sorry for the unpleasant experience with the Cordless Robotic Pool Cleaner Scuba 800. To further make sure what caused it not pick up deris and not working, please do the troubleshooting steps below:1. Please check whether the filter basket is damaged or installed incorrectly. 2. Please whether the spring of the baffle is deformed so that the baffle does not close properly. 3. May we know the material of your pool? We regret to tell you if the surface of the material used in the swimming pool is too smooth, the machine might not move in the pool.4. Could you please kindly check if the bottom of the pool is sloped/uneven? If so, it may also cause the machine could not move in the pool.5. If the issue is not associated with compatibility, please kindly observe whether the machine motor has started the water-test after the machine is turned on. If the motor does not work after entering the water, please kindly let us know. We appreciate your support and cooperation in providing these details with us via email at [email protected]. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.