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Customer Ratings & Reviews

Your price for this item is $989.99
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The comparable value price is $1,649.99

Customer reviews

Rating 3.8 out of 5 stars with 23 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers often highlight the strong performance and surprisingly good battery life of the 15.6" Gaming Laptop. Many appreciate its sleek design. However, some users experienced overheating issues, particularly under heavy workloads, leading to performance instability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-23 of 23 reviews
  • Rated 1 out of 5 stars

    Had to return it

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    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was so excited about getting this laptop for college but was not able to use it. We took it to Best Buy and they couldn't figure it out so they were going to have to send it off but we just got our money back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I’ve gotten, game run smooth easy to take it anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Misleading configuration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month ago, I wrote a review on the Alienware M17. It was a great laptop but I didn't like the screen. I saw that the store card for the m15 with the specs and price said it came with a 144hz screen instead of a 60hz one on the m17 for a much cheaper price. When I found out I exchanged the m17 with the m15 only to find I got miss leaded into getting another 60hz screen! On top of that I own a 144hz monitor and unless if the laptop screen will match the refresh rate of the monitor, it will not let the monitor run at 144hz and the picture was messing up whenever I plugged the laptop into it. All of my drivers and firmware where up to date with the latest versions and it still didn't work. Would recommend buying an msi. I got a gs65 with the new i7 9th gen, gtx 1660ti graphics card, 144hz screen, and way better battery life for only $50 more of what this one costs.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Blade490,

      Thanks for your feedback on the M15 model. We're sorry if you were given incorrect information about the screen on this computer.

      If you have additional questions about it you can check our Product Support Page here: https://dell.to/2QjKwGU.

      Best,
      Bryan
      1-800-624-9896 Dell

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