Customer Ratings & Reviews

Solid build quality, great control software for managing performance settings. I bought this for CAD work and have performed perfectly.

I enjoy it, very fast laptop the price was crazy but that is to be expected for something like this.

Ok........ this is one bad B. Loving the laptop so far. Fast, speedy. The only thing I would say is... the blue paint is coming off on the laptop and it's only been a month or two of use. I might need to have Best Buy look at it. But in terms of the hardware, its great.

Great laptop! It has a 4070ti. Gifted it to my son and it does great on games he plays. The laptop is connected to our 4k TV and a little stuttering but over all a great laptop.

Going from the m15 r3 to this has been a great transition. The fans are much quieter and im getting much better performance

What it can run, it runs amazingly. I went from an ASUS ROG Zephyrus with a 14-core, 12th gen i9 and a 3070Ti to this thing. The Alienware is much quieter, feels better built, and performs better (bigger gains than I expected). Unfortunately, it crashes when I try to play most of the stuff I want to play. Enshrouded, Anno 1800, Cities Skylines II, Sea of Thieves, et al., lock the machine on launch, and then it reboots. Anno 117 is the only game released in the past ~5 years that I’ve gotten to run on it (and it runs that beautifully!) Problem with the RTX50xx drivers, perhaps? Updating them hasn’t fixed it.

I was looking for a powerful multi purpose laptop and Alienware checked all the boxes. The laptop is the best I have found for durability, aluminum casing for protection, not like the other brands that feel like cheap plastic. Great investment for the money and the backlit keyboard is a plus.

Wow! What a power house! Alienware continues to put out the best gaming laptops. Fast, exceptional graphics, great SSD, plays my games without lag. Nice. Do miss the original Alienware chassis though. Everything else will always feel cheap and dainty haha.

Love this new Alienware laptop... only thing I'm struggling with is a failing Windows Update which has failed 6 times in spite of all of my remedial actions...

Had an issue with Windows hiding the alienware headset that Copilot help troubleshoot but no problems after that. Does run warm but my cooling plate from previous laptop works great on it.

I’d like to express my sincere appreciation to the Best Buy team for their exceptional help in purchasing my new Alienware laptop. Their guidance was knowledgeable, patient, and genuinely focused on finding the right system for my needs. The entire experience—from answering my technical questions to making sure I chose a model with the performance I required—was smooth and enjoyable. I’m extremely happy with my new Alienware laptop and grateful for the outstanding customer service that made this purchase possible. Thank you to the whole team for your support and expertise!

Very good laptop, my wife like it so far, a little expensive than other brand but worth it.

I’m obsessed with Alienware and needed a new one, this one was perfect and has all of the requirements needed to run my design software with ease. Check out Sycamore and Sage Co on IG: @sycamoreandsageco

Just love this laptop. Been saving up for this one. Plays all the new games with no lagging and fantastic graphics. Would highly recommend.

This is a great computer for my son going to architecture school. We were personally recommended to purchase this as it can handle all the software. It is easy to use and somewhat on the larger side. My son loves it so far. Highly recommend.

very good high quality laptop perfect for gameing and toher things only down side is all the pre set softwares from alien ware and once tou remove them laptop is absolutely amazing

it is good, the fans where a bit loud when i first got it but i did not fully update the drivers and when i did the fans quieted down and are good

So far laptop works great no issues im happy with my purchase costumer service was great sent me to the right people and fied my issue thankyou so much bestbuy

Very good laptop, its features are very good and it is very fast. And laptop image is very beautiful.

Best gaming laptop I ever had. I wasn't sure about it but after turning it on I loved it instantly.