Customer Ratings & Reviews
- Model:
- AWAUR12-7115WHT-PUS
- SKU:
- 6479039
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Aurora R12's performance in gaming and everyday use, citing its ability to handle various games without issues. However, some customers have expressed concerns regarding the system's cooling capabilities, reporting issues such as thermal throttling and inadequate heat dissipation. The cooling system's effectiveness is a point of contention among users. Several users found the cooling to be subpar compared to expectations.
This summary was generated by AI based on customer reviews.
Not bad but wanted better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t as good of frames as I was expecting from a build like this. Returned for another for faster frame rate
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Eric,
We want to thank you for taking the time to leave us your valued feedback. We apologize for the issues you encountered with your Alienware Aurora R12 and ultimately decided to return the system. We will share your comments with our quality team so improvements can be made now and in the future.
Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Cons mentioned:Cooling
Lives up to the name
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They will lie to you about the water cooled CPU on the box, and you will get a crap heat sink. do not buy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Maybe,
We want to thank you for taking the time to leave us your valued feedback. We apologize for any issues you have had with the CPU of your Alienware Aurora R12. This is certainly not what we like to hear from our loyal customers. It is important for us to hear about any inconsistencies with our products. We suggest reaching out to our support team at your earliest convenience for further guidance.
You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pc is awesome. I am reviewing it on it the only downside on it is the ssd storage if it was maybe 500 gb that would be better but still it is a great pc i just bought a 360hz monitor and it runs MINIMUM 240hz
I would recommend this to a friend- Cons mentioned:Cooling
please dont get this. get the r13
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!!! i have the r11 with a 2080 super and i7 10700f and the r12 has better components meaning it gets even hotter than the r11, this pc only as 1 intake and outtake, and for that reason the cpu gets no air at all witht the power supply in top of it, its a really dumb design.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear NaNoaXel,
We appreciate your valued feedback. We are sorry to hear you are having overheating issues with your Alienware Aurora R12 I have provided a link to an article to help with this issue.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Alienware System Overheats: https://dell.to/2L8yNct
