Customer Ratings & Reviews
- Model:
- AWAUR12-7979WHT-PUS
- SKU:
- 6455826
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Aurora R12's performance and powerful GPU, finding it delivers a great gaming experience at a reasonable price. However, many customers express concerns regarding the cooling system's inadequacy and the limitations of the RAM configuration. Some also mention noise issues related to the fans.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooling
Must upgrade cooling!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say the reviews are right. I bought this system only because there was no other option (chip shortage!!). I am fairly good with technology so I was okay with upgrading the cooling myself. Had to switched out the following in the system: 1. liquid cool the CPU 2. Used the top fan as a second intake fan. 3. Upgraded the power supply 4. upgraded the RAM to 32GB 4 channel. Hopefully I can sell all the parts left over. An air cooled version of this configuration should not be sold. Out of the box experience was not good either. I was greeted to a blank screen on first boot. So I took out the ram and put it back in again and that somehow that made it to boot up. Here are a couple of resources to upgrading the cooling https://www.youtube.com/watch?v=POnyAepWyQs https://www.youtube.com/watch?v=Plg2NXX3YsY
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ABS1,
Thank you for your review and input. We really do appreciate your feedback. We apologize for the issue you have come across when trying to turn on your laptop. Below, we have provided steps that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power if needed in the future.
1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.
If you require further assistance, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Upgradability
Alienware pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an really heavy computer, it looks amazing on any display once at home it looks even better. Gets hot really quick when you are playing or rendering large 4k video. Be advice in order to update any components will be different than other computers due the internal design, i like to update all my computers this received this amount of star because the heat and the complications i had in order to change the inside components and the high temperature when it’s heavy used.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello EOST7,
Thank you for finding the time to share your experience. We're glad to learn that you're pleased with the look of your Alienware. We apologize for the overheating issue you have come across with your desktop. We really do appreciate your feedback and will use it to help improve our current and future products. To make sure that we can help with your overheating issue, please ensure that you're running the latest Bios. There was a new released for this series and you can download it here: https://dell.to/3y6irY7. If you come across any further issue after updating the BIOS, please use the information below to contact Dell Support at your earliest convenience.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Ram
Good. But not For Gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer but barely runs 60 FPS on WarZone on the lowest setting on had x1 16 GB of ram. Thinking of buying more ram to upgrade it but not sure if that would help and the you can’t even download games to SSD drive cause of how low storage it is. Gonna give Alienware support a call and see why this is if not I’m going to get a refund and buy a new one.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Carlos,
Thank you for your feedback and review. We're sorry about the trouble you have encountered with the gaming performance of your Alienware. To make sure we can help in the future, here is a link that can be used to maximize your gaming experience:
https://dell.to/3nNAT46.
Lastly, if you have any questions or concerns about upgrading the RAM of your Alienware, feel free to visit this link for the full article: https://dell.to/3ejBUxL. We hope this helps and if you have any questions, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance, PriceCons mentioned:Cooling
nice machine for the price!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price you cant beat this machine to start out. it does run a little hot and the hard drive has already been upgraded. i wanted the alienware with 3080 in it but was sold out and settled for this. happy with this purchase. with a little money put into upgrades this machine will be a solid running gaming machine.
I would recommend this to a friend - Pros mentioned:GpuCons mentioned:Fans
Fans not working....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying this due to wanting to upgrade my GPU and just wanting to get something nice I landed on this. I took the reviews with a grain of salt like I would anything but boy did I mess up. The first day I had this it ran alright not to many issues but did have some trouble with some games (Outirders, Hood, and others). With this I wasn't expecting much maybe the drivers weren't updated or something. Anyways I updated the drives and this resolved the issue.... or so I thought. Now day three sounds like some of the fans in the case aren't wanting to run as my games keep crashing and there is a buzzing sound coming from inside. I have to till the machine a little bit on the side to get it to up properly. I don't know what to do with it now other then to take it back. I mean my other desktop ran better than this hunk of junk now. Buyer beware don't waste your time or money on this even if it's just for parts in the market we are in just build your own.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Crazed,
Thank you for your feedback and review. We apologize for the issues you have with fan noise. Below are steps to run a pre-boot diagnostic test that can help.
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:GpuCons mentioned:Cooling, Ram
Overheating garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing worthwhile is the GPU and CPU. System has poor cooling in terms of having one input fan and one output fan. The CPU fan is terrible. The ram is only single channel making the motherboard obsolete. Sad because this has potential to be a good rig but Dell insists on building computer cases with more flare than airflow. Do not buy unless you are just trying to get a 3000 series card.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello PCenthusiast,
We really appreciate your review. We apologize for the issues you have with fan and system thermals of your Alienware. We really do appreciate your feedback and will use it to help improve our current and future products. Since system thermals and fan noise are of concern, please ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released last week and you can download the update here - https://dell.to/2Rv3AXC. Also, you can prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile. You can view the full article here - https://dell.to/3fx7ecO.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Noise
Unacceptable Thermal Performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cpu thermal performance is atrocious. The cpu reaches and stays between 90-100 degrees celsius during normal, short gaming sessions. It sounds like a leaf blower sitting on my desk. The pictures on Best Buy's website show this pc as having liquid cooling on the cpu, but in fact it has an anemic air cooler. I'm going to return this pc promptly, and I suggest avoiding this if you care about thermal performance and the longevity of your expensive electronics.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Akhon,
Thank you for your review. We are sorry to hear that your desktop is running a little warmer than you would like. Your feedback is sincerely appreciated. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/3tAQ4PI. We hope this helps with any overheating issues that you are experiencing.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:PerformanceCons mentioned:Cooling
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to play everything on max settings. Battlefield, New world, WoW and other titles. Just needs an updraded fan as it runs decently hot right out of the box
I would recommend this to a friend - Cons mentioned:Cooling, Noise
Do not buy open box
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad air circulation. Ran hot and loud. Bought a open box and it had issues, returned for full refund.
No, I would not recommend this to a friend - Cons mentioned:Ram
Excellent System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system, by far the nicest computer I have owned before. Could likely save some $$$ by going with a regular prebuilt, but the aesthetics of an Alienware are hard to beat for sure! Will likely buy an extra 16gb stick of RAM for about $90 as well, as it struggles just a little bit with frames when I have my widescreen curved monitor (2nd monitor) turned on, but does what I need it to gaming and work wise.
I would recommend this to a friend - Cons mentioned:Cooling, Ram
DO NOT BUY THIS PC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I got lucky when I found one of these in stock at my local Best Buy...Got it set up and it was feel super fast and snappy until I loaded up my games. Every single game was below 40 fps. Valorant, Warzone, Valheim, etc. Troubleshooted for 10 hours trying to change settings, adjusting bios, reinstalling drivers with no luck. I was only using a 1080p monitor as well. Also only a single stick of 16 gb ram instead of 2 x 8 gb sticks for a $2,000 PC??? Terrible cooling and thermal design as well. I never leave reviews but something at this price that has this many problems deserved one. Save your time and money and DO NOT buy this PC
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Josh,
Thank you for your feedback and review. We're sorry about the trouble you have encountered with the gaming performance of your Alienware. To make sure we can help in the future, below is a link that can be used to maximize your gaming experience. We hope this helps and if you have any questions, please visit the Support Page of your product.
Here is the link to the full article to assist with your gaming performance issue:
https://dell.to/3nNAT46.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:PerformanceCons mentioned:Cooling
First Alienware so far so good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this pc runs everything at max out settings. I have it paired with a lg ultra gear and a lot of titles I play can run no problem. It’s surprisingly a little quiet under load. The only issue I have is I’ve opened it up and everything looks so crammed and.. the editions Bestbuy buy has do not have a liquid cooler installed. I need to install one just to feel safe since once you open it. You’ll see what I mean, I believe the h60 from Corsair will fit nicely.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Cooling
Decent computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, just no room to add a aio cooler. Can run games smoothly and high settings.
I would recommend this to a friend Great, except for gaming.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Averaging 40-70 fps on BF5... (ultra settings, 1440p). Should be running near 200. Spent 40 minutes with Alienware support staff and they couldn't figure it out. We ran tests, however they agreed it was severely handicapped. Probably returning. Pretty unreal that most of the other reviews are negative when you spend $2k on a machine.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello acoustaman,
Thank you for your review. We're sorry about the trouble you have encountered with the gaming performance of your Alienware. Your feedback is sincerely appreciated. To ensure that we can help in the future, we provided below a link that can be used to maximize the gaming experience. If you have any questions or concerns, please visit the Support Page of your product.
Here is the link to the full article to assist with your gaming performance issue:
https://dell.to/3nNAT46.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
An ok build for a hefty price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build overall, but bad, bad cooling system, prepare to add some fans and change the CPU cooler if you want it to last.
No, I would not recommend this to a friend- Cons mentioned:Noise
Not the best but not bad either
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I primarily play warzone, without overclocking I get about 110-150 fps. My biggest issue is that it is very loud and has terrible heating when i play the game. but this can be a easy fix. Other than that Ive had no issues with this PC. This was my first PC, so i wanted a pre built for the warranty cause i didnt know what i was doing but my next one will not be ut
No, I would not recommend this to a friend - Pros mentioned:Gpu, Price
If your a gamer this is great at that
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a gaming ready PC then this is one of the best options you have for the price. It come with a RTX 3070 which is very, very hard to get at retail price. Yeah thermals may be an issue this is still a better cost than to over pay to build your own. You can always use scavenge the part you need and build your own for much cheaper
I would recommend this to a friend - Pros mentioned:Gpu
Needs 1TB NVME
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I have with this build is the 256 GB SSD. At the end of the day people look to Alienware desktops for gaming. After you install 1-2 games the hard drive is full. With 1TB NVME hard drives costing $99 today they this $2,000 should have definitely come with one.
No, I would not recommend this to a friend - Cons mentioned:Cooling, Noise, Ram
Hot and loud!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer looks great but it is super loud and runs hot as an oven. I could not believe Dell is doing this. Ohh also single ram stick! Returned.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We're glad that you're pleased with various aspects of your Alienware. We apologize for the issues you have with fan noise, system thermals and the RAM availability not meeting your expectations. Your feedback is incredibly valuable as we build current and future products. If needed in the future, we would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series recently released. You can download the update here - https://dell.to/3y6irY7. This will ensure that you have the most up-to-date experience. We hope this helps!
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance
Prepare to shell out for cooling...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prepare to invest into an alternate cooling system - the processor and SSD run HOT on even moderate load. Had a number of issues with the video driver which was more or less resolved with 2 system recoveries. Since these changes, the system has been performing flawlessly. A bit pricey but I was happy to get my hands on a 3070.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello JosephY
Thank you for taking the time to leave us your review. We apologize for the overheating you are experiencing with your Aurora R12. Below, we have provider some tips that can assist with your overheating:
Here are the recommended steps for troubleshooting overheating:
1. Ensure that you're running the latest BIOS. An out-of-date BIOS can cause thermal's issues. You can download the update here - https://dell.to/3h23Zts
2. Prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile.
We recommend following the steps above to resolve your overheating issue. If the issue continues, please contact Dell Support Team at your earliest convenience at 1-800-264-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell