Customer Ratings & Reviews
- Model:
- AWAUR13-7417WHT-PUS
- SKU:
- 6516615
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Aurora R13's exceptional performance and powerful components, frequently praising its ability to handle demanding tasks and games. While some appreciate the price and build quality, others have noted issues with RAM compatibility and occasional fan noise. The RTX 3080 graphics card received mixed reviews, with some users finding it satisfactory and others reporting slightly elevated temperatures.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ram
Good computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish is was easier to upgrade but awesome setup. Adding memory is the biggest pain depending on what cpu you get mine won’t go over 4400hz
I would recommend this to a friend Not Ideal for Chief Architect software.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much of an improvement over my Asus gaming laptop. Still took a while to do renderings. I returned it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There ThomasF,
Thank you for taking the time to leave a review of your Alienware Aurora R13 gaming desktop. We are sorry to hear that this product did not meet your expectations and you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Alliance ware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started using for one day. I ll update my review when im back
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi RyanNguyen,
Thank you for taking the time to leave a review of your Alienware Aurora R13 gaming desktop. We hope that once you have used your device that you will leave us an honest review. If you need assistance or come across any questions below I have provided the toll-free number and chat link for our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and fast one issue I have is if i leave it on overnight and it sleeps I lose the Network port, have to shut down and start again to get back
I would recommend this to a friendAlienware PC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my Son for Christmas, he loved it but not even 60 day’s in and it completely shut down and wouldn’t turn back on. We took it in for repair a month ago and still haven’t got it back. Last update was 3 weeks ago, telling us they had to order parts.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Gelo,
Thank you for taking the time to leave a review of your Alienware Aurora 13 gaming desktop. We are sorry to hear that you are experiencing an issue with your device and the length of time to repair it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Great Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer hit all the points I was looking for except for a 2nd hard drive. I purchased that separately and had BestBuy install it. This is my 2nd Alienware. The first lasted over 7 years with many hours of use.
I would recommend this to a friend- Cons mentioned:Ram
Be wary of open box product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box Product description did not match actual specifications of the rig. The sticker on the box said this rig had 32GB memory and I9-12700k core. I still have the box with the description on it. I even asked the best buy team member about the box description as it said something about it not being the right box. He said, and I quote "Geek Squad checked it out, so the system should have what the box says", after seeing the description on the box with flags on it, saying something about it not being the right box. It was a lie. Double check open box product. I don't know who was in the wrong here, but I essentially got scammed.
No, I would not recommend this to a friend Expensive for the name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful system, but I was told it’s not the best PC it’s to expensive you can literally make a better one with the same price
No, I would not recommend this to a friendThe best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The desktop work’s flawless not too loud or anthting just perfect and the case is crazy i love the alien theme
I would recommend this to a friend- Pros mentioned:Gpu
A bit overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was steep to say the least. Cooling was another issue. 3080 was ok and ran a little warm. Also you could build the same pc for less than 2k
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Xander,
Thank you for taking the time to leave a review of your Aurora R13 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your device overheating. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to assist you in resolving your overheating issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Dont buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermals are terrible turns into a hotbox and cooks you after 3 or 4 hours of play
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Jules,
Thank you for taking the time to leave us your review. We are sorry to hear you are having overheating issues with your Alienware Aurora R13 Gaming Desktop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help you resolve this issue.
Here are the steps to help resolve your heating issue:
1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that nothing is obstructing them.
5. Update your system BIOS to the latest available on the Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Great gaming pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo much fun soo easy to use and my son loves playing on it
I would recommend this to a friendBeautiful PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine, in a new "Lunar Light" tower. Loved the look.
I would recommend this to a friend- Pros mentioned:Performance
Garbo.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This jawn literally started acting up 2 days after I brought it… I returned it after 6 days of troubleshooting and trying to resolve the issue. It was disappointing since when it did run for the 15 minutes it would, it would do well but then it would crash so yeah, trash. Dont get it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Alienware Aurora R13 gaming computer because of the crashing issues and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pc was broken when I got it and box was beat up. Had to return and buy elsewhere
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ZacharyB,
Thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you PC was broken upon arrival, and you had to purchase your device elsewhere. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:PerformanceCons mentioned:Ram
What a great desktop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful pc. Upgrade the ram, I recommend going to Crucial, only because ram compatibility is difficult with this. They have a tool that will select ram that will work. Corsair seems to not work well in this, youll probably get lots of bluescreens if you use it. There isnt a game this thing cant play!
I would recommend this to a friend Proprietary parts terrible thermals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Alien line continues to disappoint. Buy a pre built from a place like CyberPower.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Senn,
We want to thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that this product does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell