Customer Ratings & Reviews
- Model:
- AWAUR15-7258WHT-PUS
- SKU:
- 6530834
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Aurora R15's performance and its effective liquid cooling system, which contributes to its quiet operation. However, customers are negative about the limited RAM and some issues with the GPU, along with concerns about the system's price. Several users also reported inconsistencies between advertised RAM specifications and the actual product.
This summary was generated by AI based on customer reviews.
I got this pc 6 days ago
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this pc 6 days ago and it worked but on the 15 of this month it decided to freeze up when I boot it up I might take it to best buy tomorrow to see if I can get a refund or get it fix.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear HenryR,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R15 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your device freezing. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
System Freezing Troubleshooting Link: https://rb.gy/ud4y4
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I encourage anyone considering buying Alienware pre-builts to go to Youtube and search for GamersNexus in depth review of these things. The thermals are generally awful as there is no airflow in this cramped case. Of course Dell has proprietary parts all over the place so good luck! Build your own! Or at least go with a more reputable pre-built brand. Dell might be fine for home office work, but NOT for gaming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Mu12,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware R15 Gaming Desktop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consistently crashed, not even playing games. No fix
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi OwenM
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Aurora R15 Gaming Desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here's the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell