Customer Ratings & Reviews
- Model:
- AWAUR16-7899BLK-PUS
- SKU:
- 6576331
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Aurora R16 Gaming Desktop, particularly its performance, speed, and graphics capabilities. Many users find it to be quiet during operation and appreciate its price and ease of use. However, some customers have expressed concerns regarding its upgradability in the future.
This summary was generated by AI based on customer reviews.
cake mixer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.what do I even do with a 4060ti 8gb? nothing just Fortnite lol
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great, I got it for my son’s bday and he loves it!
I would recommend this to a friendPc gaming is the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new pc! Been a console player since I can remove but it was time to change!
I would recommend this to a friendGood quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great, great for gaming and work but the problem is its hard to upgrade the motherboard is different.
No, I would not recommend this to a friendWhat I went through with this pc
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short: I've had this PC for about not even a year and I've had constant problems with it, to my drivers not fulling working that it kept on black screening or the parts are just cheap that my fan broke not even the first week. And throughout these problems I had to go to best buy in a total of three times just for them to "fix it". And from those three times they fixed it, there was always another problem. And the parts are dell made, so that's what angered me and why I've had so many problems. So I'm really disappointed about this PC like really disappointed. Just saying from my experience, just don't get this PC, it's not worth the money.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if it is the sims 4 but it lags playing that game
I would recommend this to a friend- Pros mentioned:Performance
Come on now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer bricked on me two days before I would not have been able to have gotten a refund on it. Was a great pc till it died.
No, I would not recommend this to a friend Good Pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good pc but its been having problems sometimes
I would recommend this to a friendWas hoping they got better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Already having issues with games freezing at med-high settings after 1 month of owning it. I’m playing Apex legends, 7 days to die 1.0, Ark survival evolved, and league of legends. I should have just took the time and spend a bit more money and build my own. Will be returning it soon and taking the $50 hit to just build my own.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MikeY,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Gaming Desktop. We sincerely apologize for the performance issues you have encountered with your gaming desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
Below, I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
We would also love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Alienaare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PC runs great. Said I had an issue to though when I turn it off
I would recommend this to a friendNEVER EVER BUY BEST BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold a computer in a store that didn't have it! Was told a bunch of lies about services and crap i didn't need! Even after multiple times of refusing.....Was told how i wouldn't need anything done had everything i need to go home update and play......2 days of learning how to run in bios so i could install everything os,windows, graphics card and dashboard, my alienware didn't even come with a command center downloaded....and the alienware welcome center doesn't work at all! DON'T BUY BEST BUY GO STRAIGHT TO DELL......nvm go falcon this computer is so heartbreaking to me im literally in a depression ! I will never use BestBuy Ever again and hope they make this right. This is just the tip of what happend to me in this horrible transaction that cost me over2200$ and my computer was i believe $1299. On sale so you tell me?
No, I would not recommend this to a friendGross - stay away from Alienware pc’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible so glad I returned, price to performance is disgustingly bad. I bought a prebuilt from a gaming company for 200$ more and got 50% more performance and cooling every thing is better
No, I would not recommend this to a friendRandom shutdowns
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable. I've experienced random shutdowns and failed boots. Looking online, I see many people have experienced the same thing, and Dell won't do anything to help them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JonathanB,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware Aurora R16 Desktop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We are constantly aiming to improve, and feedback like yours is invaluable in crafting products that our customers adore. Rest assured, your insights will be forwarded to our quality team to inform potential product improvements.
To assist you with the issues that you are experiencing with your system, I have provided troubleshooting steps with the full article that can resolve the issue.
Here's the steps to help resolve your issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
No Plug!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was an "excellent" open box. I bought it as a surprise for my son. When we opened it, we realized that it came with no Plug. No way to turn it on! I called best buy and after waiting for 30 minutes I was told to go to a store and figure it out. Even though this was purchased online and shipped. It will fale me 3 to 4 hours now to get the plug when they could have just shipped it directly
No, I would not recommend this to a friendRandom shut offs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience, the computer has shut off randomly since plugged in and turned on. Approximately 1 hours now. I will be returning tomorrow.
No, I would not recommend this to a friendFroze on Black screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, but it froze on a black screen. I found out that this issue is quite common.
No, I would not recommend this to a friendHorrible company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy anything from Best Buy horrible experience never again
No, I would not recommend this to a friendAlienware PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s worked great for us. My son loves it.
I would recommend this to a friend- Pros mentioned:Performance
Best Gaming PC Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best gaming pc you can buy, it plays all new games and fortnite. Fortnite plays so smooth and no lag. If your looking for a pc this is a must. Instead of a knockoff brand because this is a legit brand
I would recommend this to a friend - Pros mentioned:Performance
Hello
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get it from Best Buy but what a great machine!!
I would recommend this to a friend