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Customer reviews

Rating 4.3 out of 5 stars with 257 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the m15 R4 laptop's high performance, powerful GPU ideal for gaming and 3D modeling, and sharp, high refresh rate screen. Positive feedback also highlights the keyboard quality and sleek design. However, some users point to significant drawbacks regarding battery life, overheating issues, and loud fan noise. The soldered RAM was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 257 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop. excellent for gaming. would recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Screen quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    High end, high quality laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware - m15 R4 - 15.6" FHD Gaming laptop - Intel Core i7 - 16GB Memory - Nvidia RTX3070 - 512GB Solid State Drive – Dark Side of the Moon I’ve found the Alienware m15 R4 to be a beautiful and powerful laptop! Mine sets on the right side of my desk where I also have an external 25” 1080p HP gaming monitor in the center of my desk with a 32” 2560x1440 (QHD) Samsung monitor on the left side of my desk. This setup provides me with 3 screens to do my office work, so that’s a fair amount of screen real estate to display documents and application windows! I have the HP gaming monitor hooked up through the HDMI port on the back of the Alienware m15 R4 and the Samsung monitor hooked up through the DP (DisplayPort) port on the back also. Both ports are powered by the Nvidia RTX3070 graphics card (GPU), which is in the upper tier of GPU’s and has 8GB of onboard RAM. The Alienware m15 R4 15.6” 1080p internal display runs at 300Hz max. On the back of the laptop base, the Alienware m15 R4 offers the power port to charge the laptop (using the included 240W brick), a USB-C 3.1 Gen 2/Thunderbolt 3.0 port, the HDMI 2.1 port, the mini DisplayPort 1.4, and an Alienware Graphics Amplifier Port where you can plug in a separately purchased external Alienware Graphics Amplifier. This item will allow you to install any monster desktop GPU of choice in the Amplifier to increase your graphics capability to whatever level your wallet will tolerate! On the sides of the Alienware m15 R4, you’ll find one MicroMedia card reader, two USB-A 3.2 ports, one Killer RJ-45 Gigabit Ethernet port (Wi-Fi 6), lock slot, one USB-A 3.2 with PowerShare so you can charge your other devices from it or run other peripherals from it that require more power than the ordinary USB power trickle, and a 3.5 Headphone jack (7.1 digital out). You can run monitors and every other peripheral device just from the USB-C port alone if you use a USB dock/hub with it (recommend a high-speed USB-C type dock/hub or just a Thunderbolt dock/hub that has all the other port types built into the dock). I’ve been playing Fallout 4 on Ultra settings and Horizon: Zero Dawn on all Ultra settings, and this little beauty has not hiccuped even once, while still powering all three (3) monitors and whatever I may have running on the other two (2) screens. Play is smooth and flawless. Framerates for F4 are well over 100 FPS on the 144Hz HP gaming monitor and are an average of 95 to 100 FPS on Horizon: Zero Dawn. I haven’t played anything just using the laptop screen, but I expect any game would run faster, but that’s just a guess at this point. So, if you’re not a gamer, how does this equate for you? Well, it will run any intensive graphics activity (video/photo editing, CAD applications, Photoshop, VR, you name it). My office use doesn’t require these higher graphics capabilities, but my gaming does, so the Alienware m15 R4 is a beast for all these uses. Keep in mind that gaming laptops are running impressive hardware and increased cooling capacity, so they weigh more than general laptops. The Alienware m15 R4 weighs in at 5.5 lbs., yet it sports a thin bezel IPS 1080p matte screen (I personally prefer a matte screen as they are less reflective than standard screens) with an HD webcam and dual microphones built in. The whole laptop is only 0.78” thick. Its design is very attractive without the boxy look to include the “Tron” light track around the back plate of the base and the lighted Alien head trademark on the lid. It has a magnesium case with a high-quality finish that does resist smudges and fingerprints. It has a very comfortable keyboard backlit with blue light, which is adjustable from no backlighting to two selections of brightness when on. Of course, you can change colors of the RGB lighting in the onboard software at any time. It has stereo speakers that are better than many other laptops I’ve been around. The Alienware m15 R4 has a 10th generation Intel Core i7-10870H (45W), 8 core processor with 16 threads. It can handle up to 32GB of system RAM, but this model comes with 16GB (2933 megahertz). It also has a 512GB M.2 PCIe NVMe Solid State Drive (SSD) that offers excellent read/write speeds (Toshiba makes it). It provides three SSD slots that are user serviceable (two M.2 2280 SSD’s up to 2TB each and one M.2 2230 up to 512GB). You can also set up a RAID 0 or RAID 1 arrangement if you install a second SSD. I have another matching SSD on order to add it to the existing one and will set it up in a RAID 0 configuration. This means that my Alienware m15 R4 will read the two drives as though they were one drive. In my case, it will show a 1TB SSD, and my read/write speeds will nearly double the impressive read/write speed of the one SSD in my laptop now! The other slot can be filled with another, smaller SSD, but it will show as a separate drive, in case you simply want an additional 512GB for onboard storage. In addition to the aforementioned Nvidia RTX3070 GPU, it also has an integrated Intel UHD graphics chip on the motherboard. At this writing, I’m not sure when it runs the UHD as opposed to the RTX3070, and I’m also not sure whether it switches automatically or if it’s by a manual switch in the software someplace. The Alienware m15 R4 will power up its cooling fans, particularly when gaming, but even then, mine doesn’t run non-stop as some do. It will occasionally spin up the fans when I’m not gaming depending on what I’m doing, but that isn’t very often or for very long. When the fans spin up, you can hear them, but I don’t find that distracting as some people do. Compared to some other gaming laptops, the m15 R4 is on the quieter side based upon my experience. While I haven’t tested this, the m15 R4’s battery (non-gaming use) will reportedly run about 4 hours on just battery power. Yes, there are plenty of other laptops out there that will run double that or more, but not running the kind of hardware this one boasts. Gamers, you can calibrate your games, game settings, hardware etc. for your specific games through the provided Alienware Command Center software as well as adjust color lighting, cooling profiles and many other options. There are options for the m15 R4, such as 32GB RAM, Invidia RTX3080 GPU, 4K 60 Hz screen etc., but those are only available if you order yours from Dell/Alienware online. Of course, there is the m17 (17”) as well, if you need something bigger. This is the first Alienware computer I’ve owned, and I am very impressed with the attractive appearance, build quality and performance. My experience so far has been one of an enhanced desktop experience and a flawless gaming experience. For me, the laptop configuration works much better than a tower desktop configuration since there’s nothing beneath my desk to kick when moving my legs, and the m15 R4 provides a 3rd screen, which is really nice, not to mention the portability if I want to take the m15 R4 with me. If you want an upper end, high quality laptop where you can run most any Windows software and/or game to your heart’s content, the Alienware m15 R4 is calling to you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent but not that outstanding

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent gaming laptop for sure, but the thing is this laptop is kinda sus on heat dissipation, the GPU is so easy to reach 70-degree Celsius while playing Minecraft with BSL shader and Realistico resource pack (yes, even with the fastest fan speed).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, runs all games that an avid gamer would run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good at gaming due to its 300 Hz refreshing rate. Love it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth!!!! Very good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best laptop I have ever owned. Once you under volt the CPU, thing is quiet as hell. Been playing FFXIV and the fans barely turn on at max settings. I had the M17 R4 but turned it in as it was a bit too big, this one is nice and sleek, fits in my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop overall performance is great, 10/10 recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what i was looking fir no issues so far like it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect for gams

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good one for games , perfect easy and fast unbelievable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It good speed real good for gaming……………………..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice lil thing loved it no hiccups. Worked as advertised

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not horrible, not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine itself is ok. My main complaints are the poor video quality of the video camera and the battery life when using is about 1 hour before needing a charge.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Tasha,

      Thank you for taking the time to leave us your review. We apologize for the issues you have had with your Alienware M15 R4. To help with the battery performance issue you are experiencing, I have provided steps to help increase the battery performance and the full article for additional troubleshooting. As for the video quality trouble, we recommend making sure your video drivers are up to date on your system. I have given you a link to the Drivers and Downloads page for your PC so you can check for and do any applicable updates.

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver features.

      You can read the full article here - http://dell.to/2vfXWf4.

      Drivers and Downloads Page: https://dell.to/3dHYQFF

      If you still experience any issues after you've finished troubleshooting your laptop, please reach out to us directly at 1-800-624-9896 or https://bit.ly/DellSupportTeam. We look forward to making this right for you!

      If you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Pros mentioned:
    Gpu

    Rated 5 out of 5 stars

    Lives up to the name

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smokin! Best laptop for the price with an RTX3070!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved this laptop works great and high performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best price and specs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best for gaming and Streaming!....

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    GPU overheats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair on my assessment, I did purchase the unit Used-Fair condition. What I didn't expect was for the computer to run so poorly. It has one of the most unique, and honestly, pretty sleek looking shells. It has what looks to be a dedicated ventilation system exhausting out the back, and you can feel a good amount of heat coming out. My first impression would be the the unit would stay incredibly cool. To my surprise, it ran hotter than any gaming laptop I've owned. The exhaust helped push heat out of the back, making it a bit cooler to put on your lap, but to keep the system from overheating the GPU, I had to put it on a cooling mat, and it still ran hot. I wouldn't recommend this product if you are doing prolonged gaming over an hour, or running robust software.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear DGSKI,

      Thank you for taking the time to leave us your review. We are truly sorry for the overheating issues you are experiencing with your Alienware M15 R4 Gaming Laptop. Your feedback about discrepancies in our products helps us improve with future developments. To help you with overheating issues, I have provided troubleshooting instructions with the full article that can resolve the issue.

      Here are the steps to help resolve your overheating issue:
      1. Update the system BIOS.
      2. Configure Alienware Command Center.
      •Open Alienware Command Center
      •Set the Active System Theme - Thermal as Performance Mode
      3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
      •Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
      4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes of underperformance mode.
      5. Monitor the CPU temperature on the Fusion page
      •The CPU peak temperature should be less than or equal to (≤) 100 ℃
      •When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
      •Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m15R2, m17, and m17R2 systems

      Resolving a high temperature or overheating issue on Alienware Notebooks: https://dell.to/3F25rqN

      If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam

      Best Regards,
      Ashley@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896 Dell

  • Rated 3 out of 5 stars

    Decent but pricey for a 10 gen i&

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid machine but I bit overpriced, gpu memory was micron not samsung, and the i7 is 10 generation so the price could be lower.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware - m15 R4 15.6

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The display is insane, the things you can do with it out do a lot of my friends custom build desktops. Some people seem to have problems as iv heard, so make sure you get a protection plan...worth every $ no matter what you buy.

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Weight

    Rated 2 out of 5 stars

    Didn’t work well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would overheat. Best Buy refunded. The fan was pound. It was bulky and heavy too.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Cpd15,

      We would like to thank you for taking the time to provide us with your feedback. We apologize for the troubles you have come across with your Alienware m15 gaming laptop because it was overheating and it was too heavy and bulky. We will share your comment with our quality team, so future improvements can be made. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
      If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

      Best,
      Katarina@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Traded in HP for Alienware - great experience!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I went from a hp that I had originally bought to this Alienware, and I could not be more happy I did so. Plus the team that helped me find both laptops genuinely cared about me and were so very fun and informational to help me find the perfect laptop.

    I would recommend this to a friend