Customer Ratings & Reviews
- Model:
- AWM15R7-A317BLK-PUS
- |
- SKU:
- 6510330
Customer reviews
Rating 4.2 out of 5 stars with 110 reviews
(110 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.5
Rating 4.5 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the m15 R7 gaming laptop's performance and display as exceptional, with many praising its ability to handle demanding games and its vibrant, high-refresh-rate screen. However, some users noted concerns about the battery life and fan noise, particularly during gaming sessions. The laptop's weight was also mentioned as a potential drawback for some. While some users found the speakers acceptable, others reported minor audio issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance, Ssd
Rated 5 out of 5 stars
Solid gaming computer form Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ill handle any game you throw at it at 120 fps or more depending on the game. But recommend getting an nvme hard drive for it.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Fan noise
Rated 2 out of 5 stars
Good but just get a pc
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was longing for a powerful gaming laptop. I bought this for 1,500 since it was on deal (I believe it was 2k+ originally). It’s very loud when I’m playing games like Roblox and Terraria. I thought I would get used to it. But I’m starting to completely regret this purchase. Look if gaming laptops are your thing and don’t mind loud fans, then this might be your thing??? I tried to love it but it was simply too hard. I kind of like it and rarely use it now. I feel like I should have loved it since I spent a huge amount of money but oh well.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There GustavoC,
Thank you for taking the time to leave us your review. We apologize for the fan noise issues that you are experiencing with your Alienware m15 gaming laptop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your fan noise issue:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance, Ssd
Rated 5 out of 5 stars
Killer Gaming Laptop with Powerful specs!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. From its sleek refined lines to its hidden power underneath, this laptop delivers a wonderful experience. The combination of a powerful Ryzen 7 6800H Processor teamed with a full power RTX 3070TI mobile GPU with 8GB GDDR6 memory, there are many long hours of fantastic gaming to be had. With its blazing fast 16GB 4800 MHZ DDR5 memory and 512GB NVMe PCIe SSD Drive, you are outfitted to win. There are 2 NVMe Slots with Heatsinks included. Let's talk about the vibrant 240HZ 400 Nit plus 2560x1440p display. Love Love Love. Crisp and clear and nearly no light bleed (Godsend). Can't ask for more. Yes, this is iconic Alienware design but who cares, you can game like no tomorrow on it, and it won't break a sweat! Get it today, you will not regret it! The RGB backlit keyboard is awesome and gets very bright! Speakers aren't half bad and support Dolby Access which is included now on the newer Alienware Laptops. Yeah, no more cruddy Nahimic Software to control the sound system. Grab on sale now as the price is going to return to its regular price soon!
I would recommend this to a friend Rated 4 out of 5 stars
Premium Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build quality, and performs decently even in "silent" mode. Battery Life: Can't expect too much out of this thing on battery seeing how it's meant to be a desktop replacement, but it was "okay" on AMD. Intel might be another story. Speed: Mine had a 3070 TI on it, was able to play Hogwarts Legacy at Ultra with Ray Tracing turned off without any issues. The GPU hits 140W without issue. Display: No complaints at all. One thing to note is that this thing has a high pitched fan noise when compared to another laptop I tested, a Asus ROG Zephyrus G15. Must have something to do with the blade design. Unfortunately taking a star off since I had to return mine due to a GPU issue (screen was ghosting badly and tearing). I got this as "Open Box Excellent" at a significantly discounted price. I'm assuming this unit got returned to begin with due to the random tearing / gpu issue. The only other time I've seen this happen is on an older MacBook Pro with a failing GPU due to a soldering issue I believe.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Weight
Rated 5 out of 5 stars
Awesome laptop for a good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, a bit heavy, but the performance is amazing. Also remains cool even while gaming
I would recommend this to a friend - Pros mentioned:Display, Speed
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in every way. Games look amazing movies look amazing. Super Fast
I would recommend this to a friend - Pros mentioned:Display, Performance
Rated 3 out of 5 stars
No Mechanical Keyboard... and some other letdowns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shout out to the Dell Rep for Putting out the wrong info Again! I kind of figured it was too good to be true but was hopeful since the picture on the listing actually showed the mechanical keyboard. Not sure what happened to Alienware, but this laptop should not be selling for $2100, even in these times. The 2022 R7 does not show any improvement from last year's 5000 series. It's definitely the weak link in the build. The 2022 i7 or R9 would be a better fit at this Price point. And dell why are you guys still using the oversized 240w power brick from the 1980's? I expected to see the slim power brick from last year. Especially since there is no PD support again. Not Cool! The display is awesome and bright, but for some reason Advanced Optimus wasn't working properly. I had to switch to dGPU manually every time. I'm sure a clean install will fix this, but it should work out the box. A 512GB SSD on a $2,100 laptop is a joke. I gave this build 3 stars because the 150w 3070Ti was performing as expected. I would wait for this to go on sale because at $2100 you can do way better. I think $1799 is where this build should be. I will be returning my unit tomorrow morning.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear CompMan,
We would like to thank you for taking the time to provide us with your feedback. We are glad you like some of the features of your Alienware m15 R7 gaming laptop but we are sorry to hear that you are not 100% satisfied with its specifications and that you feel like it is overpriced. We will share your comments about these issues with our quality team, so future improvements can be made.
Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.
Drivers and Downloads Page: https://dell.to/3Q1P5DU
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:Display, Performance
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop reliable preformance vivid bright display
I would recommend this to a friend - Pros mentioned:Display, Speed
Rated 5 out of 5 stars
Gaming Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery Life: Excellent Speed: Excellent Display: Excellent
I would recommend this to a friend - Cons mentioned:Battery life
Rated 5 out of 5 stars
Great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased while on sale could not beat specs versus price phenomenal purchase owned for approximately two months no issues identified thus far that are actual issues, just minor frustrations associated with playing games on a laptop, such as high discharge of batteries while playing
I would recommend this to a friend - Cons mentioned:Battery life
Rated 1 out of 5 stars
Disappointing Experience with the Alienware m15 R7
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Alienware m15 R7 gaming laptop about two months ago, and unfortunately, it has been a frustrating experience. In this short time, I've already had to replace the display once, and I've encountered multiple hardware issues. The problems have extended to components like the battery and fans, which have also needed replacement. One of the most frustrating aspects of this laptop has been the issues with Alienware's software. It's disheartening to know that these problems are well-known to Alienware, yet they haven't provided a solution. I've had to rely on YouTube tutorials to try to address these software problems. Overall, my experience with the Alienware m15 R7 has been disappointing, and I would not recommend it to others. The recurring hardware issues and unresolved software problems have made this gaming laptop a source of frustration rather than enjoyment.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Rish,
Thank you for taking the time to leave a review of your Alienware m15 R7 gaming laptop. We are sorry to hear that you have been experiencing an issue with your display, battery, and fans. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products. We would love to help you. At your convenience we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Fan noise
Rated 4 out of 5 stars
Alienware M15
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall laptop is good the only thing is the fan is a bit loud once you start gaming.
I would recommend this to a friend Rated 4 out of 5 stars
Good laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is pretty good but the only drawback is the storage is only 512gb.
I would recommend this to a friendRated 4 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is very good, I am very satisfied. Unfortunately, perhaps during BEST BUY inspections, in order to put it back up for sale (it's an "open box" item), they didn't properly secure the power adapter attached to the motherboard. This caused some issues and many calls to technical support. Everything else is perfect.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Gaming laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop on the market! Recommended for all beinners looking to get a gaming laptop instead of a pc setup.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Workhorse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a Mac guy coming over to the PC I think I made the right decision to go with the Alienware model. It’s fast enough for my editing workflow and I can see my videos without the lag.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase that I have made. Doesnt get overheated that much, and performance is good.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I play steam games with no problems. Really fast laptop. I got the open box for about $1,200 and it came in perfect condition.
I would recommend this to a friend Rated 5 out of 5 stars
Love this Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some trouble getting this laptop. The first one I got the screen was broken after I got home. I returned it and got the same machine. I have not had an AMD processor since 2000. I was never impressed back then and was worried about getting one again. After getting home and using the laptop I am fairly impressed with the speed. The computer seems to run very smoothly with no issues. I do plan to upgrade the memory (ram) and the OS. But other then that it runs flawlessly. I do video editing and gaming. I have not had one issues with either programming.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Excellent design
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had a gaming laptop in a while, this one runs pretty much everything so I think is a great purchase
I would recommend this to a friend














