Customer Ratings & Reviews
See more imagesAlienware - m16 - 16" 2.5K Gaming Laptop - AMD Ryzen 9 7845HX 2023 - 32GB Memory - NVIDIA GeForce RTX 4080 - 1TB Storage - Dark Metallic Moon
- Model:
- AWm16-9364BLK-PUS
- SKU:
- 6577886
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Dell Alienware laptop
JhonnyT Posted
Was a good computer. It works well and handles almost everything you can throw at it. I sold it for a newer computer recently because move around a lot now, but it was still going strong and running fast.
I would recommend this to a friend - Rated 4 out of 5 stars
Quickly, enjoyable, but small flaws
Arthur Posted
Good computer, although sleeping mode sometimes makes the screen cannot awake up again
I would recommend this to a friend - Rated 5 out of 5 stars
Amazing laptop
IsabelR Posted
Beautiful laptop, it works great, looks great . Great gaming laptop and i have friends who own this exact laptop and love it.You will not regret it.
I would recommend this to a friend - Rated 4 out of 5 stars
Preforming
Maha Posted
Very good performance and met all the expectations
I would recommend this to a friend - Rated 5 out of 5 stars
Powerful and Cool Laptop!
Warren Posted
Incredible laptop! I just made the switch from console and I’m loving everything about this device so far. I also got it with a massive deal! $800 off of its usual price.
I would recommend this to a friend - Rated 1 out of 5 stars
Zero Stars absolute dumpster fire
NewSchool Posted
That this product is still available for purchase is disgusting. There is a serious and dangerous flaw with this laptop. Not to mention absolute trash wifi card and wifi abikity to download a game on steam deck. The M16 R1 ryzen 9 rtx 4080 diaster black screened while downloading battlefield V huffin' and puffin' for over 6 hrs until mission complete blackscreen failure! Be careful with this possible fire hazard! It's half baked melting dumpster fire igniter! DO NOT BUY!!!! PLEASE HAVE THIS DELL DISASTER TAKEN OFF THE BEST BUY PRODUCT LIST.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello Valued Customer,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware 16 QHD+ (2560 x 1600) 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better, and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
1. Update the system BIOS.
2. Configure Alienware Command Center.
•Open Alienware Command Center
•Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
•Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes under performance mode.
5. Monitor the CPU temperature on the Fusion page
•The CPU peak temperature should be less than or equal to (≤) 100 ℃
•When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
Resolving a high temperature or overheating issue on Alienware : https://dell.to/3F25rqN
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
- Rated 5 out of 5 stars
Awesome laptop
HaydenJ Posted
Absolute unit of a laptop. Does everything I need and more. Runs games perfectly w ease.
I would recommend this to a friend - Rated 5 out of 5 stars
It's my pride & joy
PauloCouto Posted
All in one, I don't need any portables this is going to run all your games on the go, with a screen color that it's better than some OLEDs
I would recommend this to a friend - Rated 5 out of 5 stars
Great graphics computer
KentW Posted
Been a great computer so far. We are heavy graphics users as engineers and this has done it all with ease.
I would recommend this to a friend - Rated 5 out of 5 stars
Beast
Oulcan Posted
This is absolutely amazing. This is the cheapest rtx 4080 gaming laptop. You should buy.
I would recommend this to a friend - Rated 5 out of 5 stars
very good
lilbing Posted
amzing laptop。... ..................................
I would recommend this to a friend - Rated 5 out of 5 stars
Fantastic
ZacheryH Posted
Absolutely fantastic deal for a gaming computer. Bought one for each of my kids.
I would recommend this to a friend - Rated 5 out of 5 stars
sebastian Hoyos
SebastianH Posted
wonderfull computer im so happy with but it is a little heavy
I would recommend this to a friend - Rated 3 out of 5 stars
Maybe
JoeC Posted
I enjoyed the product functions fine my only problem was that I wasn’t given a charger for it. Nor did they accommodate one so essentially I didn’t get the best price with having to buy a 100 dollar charger other then that good condition.
I would recommend this to a friend - Rated 5 out of 5 stars
Coolitem
KyD1 Posted
I don't know what to say about this product. I hate and love it at the same time.
I would recommend this to a friend - Rated 5 out of 5 stars
Very nice.
PeterR Posted
Despite being a laptop, it is still a power house for what it can do. Most games on max settings. And it's mobile, so you can take this wherever you want.
I would recommend this to a friend - Rated 1 out of 5 stars
DELL WONT HONOR MANUFACTURER WARRANTY VIA BEST BUY
CramyAmble Posted
DELL WILL NOT HONOR MANUFACTURERS WARRANTY FOR RETURNS IF YOU BUY VIA BEST BUY!!! This is a warning to any future Dell/Alienware purchasers. Avoid purchasing this or any Dell/Alienware products via Best Buy if you do not plan on buying extended coverage. Dell and Best Buy do not make this known and I have learned the hard way. I purchased this laptop twice (M16 R1) and they have both have given me blue debug screens within the first 2-3 weeks. Please learn from my mistakes, AVOID THIS COMPUTER AT ALL COST, NO MATTER HOW GOOD THE SALE AVOID IT.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hello CramyAmble,
Thank you for taking the time to leave us your review. We deeply regret the inconvenience caused by the system and warranty claim issues with your Alienware 16 Gaming Laptop. This feedback is not what we hope to receive from our valued customers, as our commitment is to deliver excellence to our esteemed customers.
Your feedback will be shared with our quality team for consideration in future enhancements in products and services.
Below, I have provided a link to the warranty and contracts page to check your warranty status and coverage options.
How to Check Warranty Details Online: https://dell.to/33GGDXw
Warranty & Contracts: https://dell.to/3dyirbz
With a little more information from you, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with another Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
- Rated 2 out of 5 stars
Not worth the money
DanielleL Posted
Lots of issues out of the box. Overheating, dead Motherboard, heatsink issues. Had to send to Dell 2x within 6 months for repair. Dell refuses to replace it after 30 days. Skip Dell products
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Solid Laptop
EdwardG Posted
Solid Laptop. Good design. So far it has performed as expected.
I would recommend this to a friend - Rated 5 out of 5 stars
Gaming laptop
Scooby Posted
Excellent gaming laptop. Would definitely recommend to my friends.
I would recommend this to a friend