Customer Ratings & Reviews
- Model:
- AWM16-9272BLK-PUS
- SKU:
- 6530923
Rating by feature
- Battery Life
Rating 3.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional performance, excellent build quality, and impressive graphics processing unit (GPU) of the m16 QHD+ 240Hz Gaming Laptop. Many also praise the bright screen and the relatively easy upgradability of the RAM and storage. However, some users cite the battery life and the laptop's weight as significant drawbacks. Concerns were also raised regarding the included software and power adapter.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ram
Great configuration, poor quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop and immediately checked the documentation on Dell's support page to determine how much RAM I can install. The docs say it supports 64GB. I tried 3 different sets of 64GB of RAM and the laptop would never even post. Two of the sets I purchased brand new and one was a known good set taken from one of my other gaming laptops. I contacted Dell Tech support and of course all they wanted to do was blame the RAM and that was the end of the troubleshooting help I was going to get. I tried that RAM in question in my other gaming laptop and it posted and booted just fine. Long story short, two of the three sets of RAM I tried in the laptop were definitely good and the laptop would only post with the 16GB of RAM that came with it. Needless to say I returned it to Best Buy. I just expect something to work out of the box, especially something as expensive as this. Just buyer beware, that's all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There JeffreyaB,
Thank you for taking the time to leave a review of your Alienware m16 Gaming Laptop. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Ram
Alienware M16 2023
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs fantastic, everything is clean and a lot of effective support. There is a lot of room to expand RAM and storage space with two mini NVMe slots and an extra full NVMe slot. The only downside is the low number of USB slots but there are two thunderbolt slots.
I would recommend this to a friend - Cons mentioned:Battery life
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Snappy computer, loads everything quick. Games on ultra setting with no problem. Only issue is battery life, but that's to be expected with a hefty machine like this.
I would recommend this to a friend - Cons mentioned:Weight
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as a good upgrade to the previous model. Weight is an issue however but that is a mild comlaint.
I would recommend this to a friend - Pros mentioned:Performance
Love Alienware m16
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box but might as well have been brand new. Came with original packaging and the laptop has been great so far can run any game at max settings in 1440p
I would recommend this to a friend - Pros mentioned:Performance
Excellent Laptop, couldn’t be happier.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extraordinary laptop! I purchased it for my recent deployment and it did the job. Very high quality and the performance is unmatched.
I would recommend this to a friend - Pros mentioned:Performance
3090 performance on a laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop. solid performance for a portable light unit. 3d mark gave me 18569 points for graphics and 12490 on the 13900HX. The 13900KF gives me 18987 points on the same test.
I would recommend this to a friend - Cons mentioned:Weight
desktop replacement
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bang for the buck when it comes to specs. Too heavy and power thirsty to use as an actual laptop unplugged.
I would recommend this to a friend - Pros mentioned:Cooling
Totally Awesome BEAST on steroids
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This version is on steroids compared to the last one I bought 4-5 years ago. Power block nearly doubled in size. Cooling fans greatly increased in capability. RTX 4080 is a real beast at processing and the 13th Gen Core i9 is fantastic.
I would recommend this to a friend Top notch gamer laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High performance for all games tested. Highly recommended!
I would recommend this to a friend- Pros mentioned:Performance
Wonderful gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful deal. Got it for $1700 open box and it came with the RYX4080 laptop version chip. It's just as fast as the desktop 3080ti. Excellent deal!,
I would recommend this to a friend - Pros mentioned:Performance
Performance packed Hefty laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, Beast of a performance. Charger could have been smaller
I would recommend this to a friend - Pros mentioned:Performance
Portable gaming beast.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beast. It runs most anything I throw at it. In balanced mode. Fans get loud. But it’s powerful. Power brick is comically big and heavy.
I would recommend this to a friend - Pros mentioned:Performance
Software update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to manually install all the software upgrades yourself, which is not very convenient The computer is very high performance.
I would recommend this to a friend - Cons mentioned:Battery life
4080 laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop performance is excellent. Battery life could be better but this kind of laptop is meant to be plugged in just a drastic change in performance off the battery
I would recommend this to a friend - Cons mentioned:Portability
Great Price but it has its issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of updates that are needed, you have to update both in the Apps and in the settings. It tends to get hot. The fans are not quiet at all but if you like the sound of a jet engine then you'll love it. For the price it is a great computer though. For me the screen is very large, and does not fit in my backpack nicely there is another 2" that stick out past the actual computer.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Goober,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Performance
Not bad as a 13th i9 and RTX 4080 laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it has quite good proformence, what i ahve to complain is the Alienware Command Center. I still hve to learn how to use the app since this is the first time i have ever owned an Alienware laptop.
I would recommend this to a friend - Pros mentioned:Performance
Alienware Laptop to handle games and work smoothly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Alienware laptop is a fantastic machine for both graphically intensive work and creative applications (Photoshop, Premiere, etc.) as well as all PC games.
I would recommend this to a friend - Pros mentioned:Performance
Recommend for traveling gamers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for traveling gamers , airport, hotel don’t leave without fast and no lag on all games doesn’t over heat and built in i9 all in a portable laptop
I would recommend this to a friend Bought an Open Box - Horrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the laptop open box but it said it was in excellent condition and was inspected by geek squad. Received the product very beat up upside down with the charger on the top of the laptop without the original box. Upon turning it on the laptop was never reset and the previous owner account was still logged in and I wasnt able to log in because it still has password on it. which means geek squad didnt inspect it cause you need to reset the laptop to check if every compnonent are working. The laptop was very dusty and dirty all sceatches around the product. Welp I guess this gonna end up returned again. Very disappointed bestbuy
No, I would not recommend this to a friend