Customer Ratings & Reviews

Excellent computer for all my sons needs also for college

Wonderful computer, super fast and what a gamer!!!

I'll give it 2 stars instead of 1 because when it works it works well. Whether it's worth the pain and misery that accompany making work at all is debatable. Some tips if you chose to get this laptop. 1. After turning it on and jumping through the hoops that let you actually use it, get rid of all the bloatware you can find. Use a google search to help with that if you're not sure about it. "Killer" software should be the 1st thing to go. 2. After installing the updates from the Windows Update center, go to intel and Nvidia sites and update directly from there. Dell updates are pretty much a joke and you will need the latest graphics and wifi drivers for sure. 3. Keep all graphics and wifi drivers updated frequently. Weekly if you can. I know it's a pain, but it seems to be worth the effort. 4. I wouldn't pay full price for this unless I won a large lottery and just didn't care about money at all. It goes on sale for like $500 off, get it then if you really think you want it. 5. If possible, get something else. If you're in a bind and this is the best available and on sale, follow steps 1, 2 and 3.

When I bought it, I didn't have high expectations. But now that I use it daily, it is a good laptop for games, I recommend buying a fan so it is a gamer.

I like the product. The only issue I had was the keyboard is not the standard QWERTY keyboard. At the beginning the keyboard and key presses were the same. The keyboard changed to QWERTY and there wasnt an available driver to update.

I recommend buying this at BestBuy for sure. Great store and products

Very solid gaming laptop. Bought it for school and for personal use as well. Heat and noise is manageable. Upgraded the ram because 16 isn’t enough nowadays.

Was able to price match like employee said and was so happy how smooth and how wonderful my PC is!! I havent been to best buy in awhile but would definitely recommend to friends or family!!!

Pretty Goated laptop. Had it for a month now and works perfectly.

I purchased this Alienware m16 R2 as an open-box “Excellent” unit from Best Buy. From early on, the experience was already disappointing due to multiple driver and software issues. During normal usage, I repeatedly ran into unstable or problematic driver updates, issues after Windows / Dell driver updates, and inconsistent system behaviour requiring troubleshooting. USB ports and WiFi drivers were the most common issues. This already made the laptop feel unreliable for a so-called premium gaming device. Then, without any warning, the laptop suddenly powered off and never turned on again. No lights, no response, completely dead. This is a catastrophic hardware failure, most likely motherboard or power delivery related. The fact that this device suffered from both ongoing software instability and a complete hardware failure raises serious concerns about Alienware’s quality control. For a high-end laptop at this price point, this level of unreliability is unacceptable. I would not recommend this model to anyone looking for a stable, dependable gaming or work laptop, especially for it's hefty price.

good but is hard to resell once I bought a PC for better use

My son was thrilled with this gaming laptop. After much research, this was the product we chose. It came highly recommended from multiple sources. Incredible graphics.

Never owned a gaming laptop until now and I wanted to go big so I went with Alienware. Been playing COD with no lag so makes traveling easy when I wanna hook up to WiFi.

This is an incredible and versatile machine. Between the stealth and performance mode, there is plenty of opportunity to use this for both work and gaming. The screen is simply amazing with the refresh rate.

Could use more storage for the cost of 1900. Also, very low battery life.

I really thought I was getting a great laptop. Only to find out it won’t work unless it’s plugged in. Unplugged using just battery will result in the computer to freeze up to the point you have to restart it. I need to be able to use a computer without having to be plugged in. Unfortunately this computer did not work out.

Pretty good, had a little bit of a heating issue but otherwise I’ve run into very little issues. In terms of laptops, very good.

Works fine for running my RC simulator. Even better when I connect it to my TV for the larger screen.

Purchased this for light gaming on the go. I used it for about a week and tried everything without opening it to try and keep this thing cool. sitting on the desktop nothing open it would have high cpu usage attributed to low ram. out of box it would used 11 out of 16gb on the desktop. it would lag on YouTube videos, gaming was almost impossible to enjoy as it would lag and stutter on games like the sims 4, cities skylines 1 and 2. Wow played ok. Anything else was too intensive and took too long to play as the ram would cap out. The screen was very good and the size of the machine was impressive. Windows Hello was nice but having a overheating terrible battery life doesn't make up for its design. Ended up trading it in for an ASUS with more specs for $100 more than this machine.

Good for travel but started over heating after like 6 months