Customer Ratings & Reviews

Pros: fast, beautiful design and super RGB customization, gorgeous display, beast, premium feels of touchpad and surrounds, fast fans, many ports, can handle any games, works with hundreds of tabs with ease, large screen, bang for your bucks. Cons: Often quaking fans’ sounds, , best buy’s product, quiet speakers, loose hinge, short return window, a few loose ports, bad customer service (Dell + Best Buy), warranty is a joke for Dell, carry in service for dell (ubreakifix) is horrendous.

It's a great computer. It is huge and heavy, so this is not a portable laptop at all. The customizability of the lights adds to the appeal in my optinion. I have noticed that because the graphics and processor are so advanced, some games wont launch (i.e. The Sims 3) without patches, so something to keep in mind. Per global reviews, the fans are indeed loud and push a lot of heat. If you get a cooling pad, that should ease the frequency of the internal fans as the pad fans tend to be quieter and are constant. The battery complaint is also true, it does drain fast, though I just keep it plugged in. Withiut taxing games or apps, the battery is fine. I would recommend it for a high performance laptop.

The Alienware M18 R2 is a high quality built laptop. Premium material and workmanship. I use it for gaming and have had no issues with it. The 18 inch display is a perfect size and resolution. I use external speakers with it and any fan noise is not that noticeable. If you want to game without taking up the space of a desk top rig this is the laptop to buy.

This thing is a tank! It's big and heavy, not something you really want to lug around travelling a lot, unless you want a powerhouse portable desktop of a laptop. I needed a laptop with a big screen for remote work and I wanted to able to game on it as well. This does it all! I was able to play COD while away on vacation and it was as good as my desktop gaming system. It does put out a bunch of heat when it gets cranking, be prepared for that.

I should start off by saying all the stars are reserved for the product alone and not the store, I did not appreciate the service during the purchasing process. That said this laptop is simply a beast. I'm still in disbelief that Best Buy labeled this as "good" quality and not excellent. Sure it's a little big and heavier for it but for one, they dont lie about the size and I bought it partly for that large 18 screen. It also doesn't seem to get as hot as it's predecessor at least not right now. The battery life is exactly as you'd expect from a high performance gaming laptop, its a desktop replacement so I'll still give 5 stars since I had no unreal expectations there.

The Alienware m18 is an exceptional gaming laptop that delivers top-tier performance and a premium build. Its 18-inch QHD+ display offers immersive visuals, and the option for a 480Hz FHD+ screen caters to competitive gamers seeking ultra-smooth gameplay. Equipped with high-end components like the Intel Core i9-13980HX CPU and NVIDIA RTX 4090 GPU, it handles demanding games and multitasking with ease. The CherryMX mechanical keyboard provides a satisfying typing experience, and the robust cooling system ensures the laptop stays cool under pressure. While it’s on the heavier side, making portability a challenge, the Alienware m18 stands out as a powerful desktop replacement for serious gamers and professionals.

I have been very impressed with the power of this machine. It has handled every game I've thrown at it with ease and is fantastic for multitasking. It's big and bulky because of the screen size, but I use it more of a stationary machine so it's perfect. Highly recommend if you're looking for a quality gaming/work machine.

I waited for quite some time to acquire an Alienware laptop. I had heard so many good things about them. When I picked up the item and began unboxing it, I was genuinely impressed. It felt like such care was put into making the unboxing experience...special. Setting it up was easy, as I'm a tech-savvy gal. The trackpad is in an awkward position in relation to the keyboard. Using the F keys was a bit confusing and opposite compared to past laptops. There have been times when the screen doesn't go to the unlock screen so I can type in my pin. This is very annoying. Even though it is a beast for the current spec standards you may want to see in a gaming laptop, when I've done the most basic of processes or applications, it has sometimes seemed to struggle. Physically, it's not easy to transport because it's a heavy laptop (and battery), so I can't recommend this if you need or want to be more portable or on the go. Some of the ports on difficult to locate and access (most are on the left side or the back). The sound is good. The video quality is good. The keyboard and keys feel cozy - and I do like having a numeric pad. When the battery is about to die, the power button flashes to remind me. Is it worth the money I put down for it? I really can't say yes to that. I have felt a bit of buyer remorse more than a few times. (I did only buy this as my Acer Helios finally died - otherwise, I was happy enough.) I did expect a bit more user-friendly features. Perhaps too much because of the hype. Will I buy Alienware ever again? I don't know.

Good for on the go gaming pc. The computer get hot. The performance is decent while playing games. Not good for ray tracing, get stutter while playing with ray tracing. For the most part is good pc.

So far so good. Great features and screen size for the sale price. Only thing to be aware of is the BIOS is set to Raid 0 for the empty ssd slot so if you just want to put in a ssd as a D drive without raid 0 you will need to change the BIOS first. And, the power button does blink in windows standby mode. But everything is fast, and screen is great with plenty of ports.

Faster than anything else I have used. Sharp, huge, bright Display. Keyboard is amazing. Customizations are endless. Syched with all my devices seamlessly. Portable desktop is a great way to describe it.

I love it, I can play any game. A little bit noisy tho. But I understand, it’s a strong laptop and needs a strong fan

Needs updates out of package, the video driver first as the screen would sometimes not come on upon booting until drivers get updated. Loud, difficult to find travel bags for. But great performance, best with headphones vents loudly.

I’m a master’s student in engineering, and I got a laptop for both studying and gaming. But I’ve got a few complaints. First, opening and closing different mechanical software apps slows down the laptop. The Alienware control center often hangs, and the battery only lasts 2-3 hours. And it’s super heavy, which isn’t ideal for someone like me who’s not a pro gamer. So, I ended up getting a MacBook instead. Alienware is for serious gamers who don’t mind carrying their laptop around all the time and who use it on battery power. .

This laptop is a beast. Runs everything I throw at it. It's heavy but it is with the extra weight for the type of work I do.

Great laptop. The display is great, the computer is fast. This is my third Alienware laptop. Very dependable!

If you're looking for a machine that can handle anything without even blinking, this is it. The m18 R2 is an absolute powerhouse — the Intel i9 and RTX 4070 combo delivers top-tier performance whether I’m gaming, coding, or running demanding apps. The 18" QHD display at 165Hz is a dream — silky smooth and beautifully vibrant. It’s big, it’s bold, and it means business. The cooling system is surprisingly efficient for a machine this size, and it still manages to look sleek in that Dark Metallic Moon finish. This isn’t just a laptop — it’s my command center, my creative station, my digital warhorse. My ride or die. Period.

Great computer and great price. My flight and golf simulator never looked and performed so great!

Runs great, high quality touchpad and keyboard. Runs multiple software like auto cad and programming software at the same time with minimal lag and with no overheating issues.

Overall good, just don’t like the sound the fans make, a little to loud, probably because it getting hot fast. Because I use for only gaming the battery is not that good.