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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 248 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 248 reviews
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    I love this laptop!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast! Beautiful! Dangerous!!! Perfect Gamers Machine! Great keying very comfortable! Lighted Keyboard Incredible Graphics! Technically Sound! Excelkent Cool8ng System!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I online game, and this machine performs flawlessly. Very fast and surprisingly quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Super powerful and very high end durability!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price compared to the features says everything you need to know about it. I program on it and it is very fast and efficient. Unreal Engine 5 so far is working great. The laptop isnt thick and has a great cooling system. The feel of the laptop is very high end. Overall great laptop. The hardware can also be upgraded!!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Alianware ltop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc has great speed, clarity, and response. As described

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for all things work and play! It is super fast!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    This thing is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing it's very fast, the screen quality is amazing it's going to not need any upgrades any time soon

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though this laptop is heavier than others its really great for gaming and even doing school work! This laptop is great for running single player games on higher graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Love This Beautiful Machine!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This laptopnby Alienware blows my mind! I love the speed, thermal venting, display quality, materials used, sound, and everything else about this premium gaming laptop. If you are in the fence about it, jump on over here and make the purchase - the water is nice!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Excellent Pc gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop exceeded my expectations! The graphics are stunning, performance is top-notch, and it handles the latest games effortlessly. Highly recommend for any serious gamer. Great value for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option for Unreal 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop so I could run and Develop on Unreal 5. So far here's what my experience has been; Cons: Windows 11 Home Edition seems like it doesn't play well with Dell / Alienware. I've had instances where the laptop wouldn't boot properly. At this time, I am unable to determine if its Windows or Dell, but seems like Win11 doesn't boot properly rarely on Restart. If anyone seems scared about this, its just, I get to a Windows Blue / Recovery screen, it's not a blue screen of death. There is only 1 HDMI port in the back, be mindful of this if you plan on using multiple monitors. Have a solution for that, there are plenty out there. Alienware will have some software that may notify you while your laptop sleeps, be mindful to shut these notifications off. Including the advertising Microsoft has on Restart for Microsoft360 / GamePass. Pros: Unreal 5 runs fine, even if I'm loading in pre-made game worlds with 8K assets this machine does a fine job of that. Not run any games on it at this point, but with how much power this device has it should run very smoothly. Settings are very easy to adjust, both for Win11 and Alienware features. Storage space is good enough for Unreal, however if you're installing a lot of high resolution assets you'll want a solution to not fill up your harddrive space too quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, super fast, tons of memory. Havent had a single issue since i got it! Hands down worth every dollar i spent on it. I love that everything on it is customizable as well. My only* complaint is the battery life isnt great when playing games so i keep it plugged in while i play but thats never an issue when i need to be sotting at my desk to play anyway!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Alienware Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, fast and the big screen gives a wide view of the games I play on it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Processor speed

    Rated 4 out of 5 stars

    Photo Editing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is being used for photo editing and does a great job with processing speed and graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Alienware student

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is doing great with my research, the speed is very good, but I find it a little bit heavy relative to others.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Heavy Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really fast and great laptop, but it is very heavy. If you plan on gaming a bunch and you want something that you can move around this would be perfect for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, I found the Alienware m18 R2 to be one of the most impressive gaming laptops I’ve used. It redefines what’s possible in a portable machine—so long as you’re willing to accept its limitations. For desk-bound gamers, power users, and creators who want everything in one powerful package, it’s a compelling and satisfying investment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer that does everythng it says it can. Great gaming computer. It weights more than other computers tho.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast. We bought this to replace our 10 year old Alienware laptop. We are not disappointed. We will do some gaming, some streaming, and some video/photo editing. It is nice to know that the laptop can handle whatever we want to do when we want to do it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing find

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son’s birthday and he loves it. I know nothing about gaming computers and the sales rep was a huge help!! Couldn’t have done it without their help!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one replaced and old one and is a lot more efficient and appreciate the gentlemen that help me purchase and the instore Geek Squad was amazing!

    I would recommend this to a friend
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