Customer Ratings & Reviews

Really loving this laptop! I have been wanting one since I first knew they existed. battry life is not great during gaming of course because of the high power consumption but I dont expect to use off charge. I am able to use for working remotely. And for gaming and whatever else I need.

I was able to procure this "Like New Open Box" beast for $1149 out the door delivery included. It arrived in untouched condition. Been using it now for 6 weeks plus, flawless! No issue with temps, 42-cpu, 38-gpu in performance mode. Oh, quiet as a mouse. Wanna thank Best Buy, best deal in years.

Great gaming laptop, fast and awesome graphics . No problems with it yet

Great performance, big screen, only bad thing would be battery life

Amazing machine, great support in the store to identify a gaming and design PC that catered to our needs. Immediate availability & absolutely above expectations performance.

I’ve used Alienware laptops for 15+ years. This is a wonderful laptop with a beautiful display and great battery life. I purchased open box in excellent condition. As described, fast shipping. I’ve used the laptop for 3 months now, and there have been no issues regarding the open box condition. Very happy with my purchase.

I unfortunately can't write a solid review of how this computer works and functions since i returned it the day after purchasing. I needed a new computer for work ASAP and was up in Saginaw MI so i jumped on this one since Alienware has always been a great computer build, and this was the only one with my desired specs in stock. I only returned it because of it's size. This thing is impressive to say the least! I just couldn't bring it in to meetings, i wouldn't hear the end of it. It's looks, lighting and feel are pretty dang nice and i wish i could have ran with it!

Love it was the only computing computer to run da vinci, twenty studio correctly and properly for editing videos.

Bought this as a gift for my husband. He has been very happy with its performance so far. Responsive and quick for everything he’s played.

Best buy as always pleases, excellent laptop especially at such a discount (-1400$), excellent condition, the only thing is that a screw was missing from the bottom cover, I think since I bought it as an open box, they forgot to put the screw after checking, but this does not affect the operation of the laptop in any way, thank you, I am very happy

Love this laptop! It is quite heavy but it performs great and looks beautiful

The computer performance is great. The only downside is bit heavy.

Excellent Gaming Desktop replacement. Primarily use for entertainment / ganing but also use for Video editing, audio recording ( with additional equipment) and everyday PC use like Email and web browsing. The best part is when I travel I can pick this up and go! I did have to buy a larger laptop bag due to its large screen size!

It's heavier than my old laptop, and it tends to have some lag time too. Not really impressed, especially for what I paid for it.

I probably buy a computer every 7-10 years. I can’t believe how much better this thing is than my old piece of junk. Fast and responsive. The pretty lights can be turned off which is great.

Good aesthetic, reliable, fast and efficient.... Good performance with a wide range of options when it comes to choose the type of work.

When I think of a laptop, I think portable. This is heavy, like a brick. There's no way your going to carry this very far, especially not on a plane. It puts out a ton of heat. If you actually had to use it on your lap, you'd be pretty uncomfortable. The graphics aren't that great. I know it says it has a bigger graphics card, but the image on the screen look very cartoonish. I gave it a try for 3 weeks. I decided to return the brick. I searched and found the graphics card on my original laptop could be updated. I did and it works great.

Works amazing. Love the sleek design and it being user friendly and also have amazing performance.

I am very happy with this gaming laptop. It has simply become my baby, very happy with it. Thanks for the great service. I will buy one more in June 2025 in Fort Lauderdale.

Very good gaming laptop for the money. I use it for a lot of business and gaming. It will run Fortnite at over 300fps if you want it to with no overheating or throttling.