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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 255 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 255 reviews
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Heavy Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really fast and great laptop, but it is very heavy. If you plan on gaming a bunch and you want something that you can move around this would be perfect for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    Photo Editing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is being used for photo editing and does a great job with processing speed and graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Mr. Mejillones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast easy to assemble and to manipulate. I wish I could get one for me but this was a great graduation gift for my niece. Maybe I will get one later.

    I would recommend this to a friend
  • Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Powerful machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine. Needed the large screen so went for the 18". It's almost like having a desktop. I gave it 5 stars because I don't really use it as a portable. For those that need to be "un-plugged" please be aware that the battery pretty much sucks. To be expected running this setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer that does everythng it says it can. Great gaming computer. It weights more than other computers tho.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game On!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Gaming Laptop. Open box purchase at BestBuy. Excellent value.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Worth the Weight

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I've ever used. Easy to use and easy to take wherever needed. It's a bit heavy but really worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    My design machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine. Its a monster for graphics and very fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast with great video for game playing. I get a little over 1 gig internet with optimum for the best gaming experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good graphics and memory. The screen is a bit small but good for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop, fast and awesome graphics . No problems with it yet

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast. We bought this to replace our 10 year old Alienware laptop. We are not disappointed. We will do some gaming, some streaming, and some video/photo editing. It is nice to know that the laptop can handle whatever we want to do when we want to do it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good for gaming and work

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, big screen, only bad thing would be battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    So happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! It is quite heavy but it performs great and looks beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Alienware laptops for 15+ years. This is a wonderful laptop with a beautiful display and great battery life. I purchased open box in excellent condition. As described, fast shipping. I’ve used the laptop for 3 months now, and there have been no issues regarding the open box condition. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Portability

    Rated 4 out of 5 stars

    Alienware M18R2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer performance is great. The only downside is bit heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop works great. Have to get use to the differences from my old laptop. one thing i haven't gotten use to is some of the key symbols are in reverse order.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, easy to navigate. Speed is great for gaming or any other excels needs.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Gaming Monster / Great All around PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Gaming Desktop replacement. Primarily use for entertainment / ganing but also use for Video editing, audio recording ( with additional equipment) and everyday PC use like Email and web browsing. The best part is when I travel I can pick this up and go! I did have to buy a larger laptop bag due to its large screen size!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing find

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son’s birthday and he loves it. I know nothing about gaming computers and the sales rep was a huge help!! Couldn’t have done it without their help!!

    I would recommend this to a friend
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