Customer Ratings & Reviews
- Model:
- AWX16R1-9855SLV-PUS
- SKU:
- 6560994
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the x16 FHD+ 480Hz Gaming Laptop's exceptional performance, noting its ability to handle demanding games and various applications such as video editing. Many appreciate its power for gaming, DJing, and multitasking. Positive feedback highlights the laptop's ability to rival high-end desktops in performance. There were no reported cons from customers.
This summary was generated by AI based on customer reviews.
Such ashamed me Lenovo.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop started to have a lot of issues and problems, for having for a year, went I first got it, there were no issues but after a year of using, the problems start to occasionally occur more often, blue screen of death a few times, got to restart the laptop, laptop started to froze after couple hours playing light gaming, I don’t know how it happened, and sometimes it kicks me out of Microsoft edge to the windows Home Screen if I play for few hours, too bad I can’t upgrade my ram to 64gb, because the 32gb is soldered on it, the ssd I can but it’s still worthless, I wasted $2000 for a quality, I expected to be very great and running smooth for a whole 5 years, eh, I was totally wrong, I’m never buying a laptop again, I’m going for a gaming pc instead this time to make upgrading a lot easier.
No, I would not recommend this to a friendBEWARE!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently returned this laptop and wanted to just give a short and sweet reason to why if anyones looking at getting this laptop DONT!!!!! 1. The laptop gets insanely hot to the point where it will not only burn you but turn whatever room your in into a sauna 2. The laptop sounds like a F 22 fighter jet when playing any games even less demanding ones youd think thats cool but it is in fact beyond annoying 3. Due to its overheating i had games crash countless times and tried everything i could to keep it cool with no luck 4. You would think after paying 3k for a premium laptop it would feel expensive and well made no this laptop is flimzy the logo on the back was loose and the speakers looked and felt cheap all around not worth its price i strongly encourage anyone considering this laptop to look elsewhere and avoid the hassle it gave me!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi TechSavvy538,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware x16 gaming laptop. We are sorry to hear that you were experiencing an issue with your device overheating and you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Broken straight out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clock_watchdog_timeout and whea_uncorrectable_error straight from the box, it cant boot into setup, it cant boot into recovery, it cant successfully boot to a windows 11 installation media usb without crashing and it locks up doing its dell bios diagnostics and never completes. Garbage.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Thilly,
Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Alienware x16 FHD+ 480Hz Gaming Laptop. This is certainly not the type of feedback we like to hear from our valued customers, or the type of product Dell intends to deliver.
Your feedback will be shared with our quality team for consideration in future enhancements in products.
If you are still experiencing issues, with a little more information from you, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Cooling fans died
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling fan died within 30 days. Have to return. I am a full time college student and this is unacceptable at the price
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Disappointed,
Thank you for taking the time to leave us your review. We are sorry you have decided to return your Alienware x16 gaming laptop. We can assure you that Dell takes pride in manufacturing quality products. Even if this product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Worst purchase ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dell Alienware 16 desktop was my worst electronic purchase ever! After 3 months of the purchase, it showed a blue screen. We tried a remote assistance with the technical support and finally after some hours, we were told to send it to Dell to be repaired. After a few weeks blue screen again. Same procedures, remote assistance and finally we have to send it again to Dell for repair. The worst $3300 ever spent! You are out of the 30 days window to return it? you are screwed!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Dimi,
We appreciate you taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware - x16 FHD+ 480Hz Gaming Laptop.
We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
Feedback like yours helps us improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. At the desktop, click the Search the Web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut Down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up-to-date on Dell's Product Page here: https://dell.to/3Kpl6UT
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you are still experiencing issues or have any other concerns or questions, please take a moment to call or chat to speak with another representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell