Customer Ratings & Reviews
- Model:
- AWX16R1-9855SLV-PUS
- SKU:
- 6560994
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the x16 FHD+ 480Hz Gaming Laptop's exceptional performance, noting its ability to handle demanding games and various applications such as video editing. Many appreciate its power for gaming, DJing, and multitasking. Positive feedback highlights the laptop's ability to rival high-end desktops in performance. There were no reported cons from customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Expensive Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello BestBuy Customers, I've owned this laptop for a little over two weeks. However, it's been a bumpy road so far. After a week of using the X16, the lights started failing me one by one. First, the keyboard lights went out. Then the backlight on the back of the screen went out and the trackpad light went out. I currently sit here typing this review with NO LIGHTS WORKING... I contacted Alienware customer support and after two or more hours of talking back and forth, their solution was that I needed to wipe my computer completely and start from scratch. As this was a software problem... Ironically, I was stuck between buying a Razor and Alienware. I chose Alienware because of the aesthetics and now two weeks later the lights do not even work... I'm truly feeling disappointed in myself for prioritizing aesthetics as Alienware computers cannot continually deliver this expectation since their lights and software are failing me. I would also like to add that this PC gets very HOT! The fans do a pretty good job at cooling but it sounds like a jet engine. Other than the lights this is a powerful PC that offers a powerful gaming experience. When the lights work the PC looks great, and I love how the keyboard feels to type. Also, the Dolby Atmos speakers in this PC are fantastic. In conclusion, the Alienware software and command center sucks! I would have expected a lot more from a 3K plus gaming laptop. I really considered returning this laptop but I need it for this trip that I'm on. I don't think I'd choose this computer again. I should have known better than to buy an Alienware... lol I would give this computer two and a half stars, but Best Buy will only allow full stars. Minus 1 star for the command center Minus 1 star for the lights Minus half a star for overheating. Thank you,
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MatthewM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware x16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Alienware x16
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left speaker working not well with noise I'm foreigner How to fixed, I don't know
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Kotodessa,
We are sorry you are having issues with the audio performance of Alienware x16 FHD+ 480Hz Gaming Laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We have noted the details of your statement and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better and reviews like yours are helping develop products our customers love.
Below I have provided steps with the full article that can help you resolve the audio issues of your laptop.
1. Check the audio ports for damage, and clean the ports
2. Restart your Dell computer
3. Check the connection (external speakers, headphones, or earphones)
4. Check volume settings and set the default playback device for low or no sound
5. Run the Microsoft Sound Troubleshooter
6. Reinstall or Update the chipset, audio, and BIOS drivers
7. Run a hardware diagnostic test
8. Download and install Microsoft Windows updates
9. Perform Windows System Restore
10. Restore the computer to factory default settings
How to Troubleshoot No Sound on Computer or Audio Playback Issues: https://url.dell.com/096932
If you continue to experience any issues or need further assistance with recommendations, please take a moment to call or chat to speak with a representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasn’t good I bought this laptop open box it said it was excellent I received the product, played with the laptop until it said it needed to charge. I plug it in and it wouldn’t charge so I sent it to geek squad it’s been two weeks still haven’t received a laptop that I paid 2500 for just disappointed
No, I would not recommend this to a friend