Customer Ratings & Reviews
- Model:
- AWX17R1-7996WHT-PUS
- SKU:
- 6464985
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the x17 R1's performance, especially at 1080p, its effective cooling system, and the impressive speed of its SSD. Many appreciate the laptop's design and the large, high refresh rate screen, although some find the battery life could be improved. The keyboard is also generally well-received.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Not what I have came to expect from Alienware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Alienware laptops in the past. I was really not impressed by the overall quality. Performance overall was good but the lid had a curve in it. I looked at display models to see if it was supposed to be that way and they were not. I read about this issue online as well. Also the Alienware Control Center is complete trash, but it always has been. One of the fans would spin at 100 percent not matter what I did.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Valued Consumer,
We appreciate your valued feedback. We are sorry to hear you have come across some issues with your Alienware x17 R1 that have made it less than enjoyable. Below I have provided steps that may help you troubleshoot and resovle fan issues. We also recommend making sure all drivers and downloads are up to date on your PC, especially the BIOS. I have given you a link for the Drivers and Downloads Page for your system so you can check for and do any applicable updates. As for the lid defect, please feel free to reach out to our support team for further guidance.
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit start up programs.
8. Scan your computer for malware.
You can read the full article here - https://dell.to/33NYLLE
Drivers and Downloads Page: https://dell.to/3Jtti5d
After utilizing the troubleshooting options provided, if the problems are not resolved, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Misleading answers from the Dell rep
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received notebook today. The build quality is above most. Had a couple scratches on the lid with what looked like a couple specs of dirt or something trapped under the plastic wrap that caused a scratch and paint chip. Performance is decent, cpu still gets into the 90's with heavy load. The AW command center is GARBAGE. Lastly one of the big things. I bought this becasue the Dell rep answered a question in the questions section about the keyboard. They said this one doe sin fact come with the low profile cherry mx keyboard. This best buy specific model DOES NOT it has the normal membrane keyboard. I am returning it because that was one of the big features i needed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello SteveBeck,
Thanks for taking the time to share your input and review. We are glad to hear that you're pleased with various aspects of your of your Alienware. We are extremely sorry to hear that the keyboard has not met all of your expectations and we apologize for your experience with the Question Section. We greatly appreciate your feedback and we will use it to help with improvements. If you do come across any other issues, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance
System meets all expectations.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System performs smoothly when gaming, though the fan is loud as expected when not running with the quiet profile. I am perfectly happy with my purchase.
I would recommend this to a friend - Pros mentioned:Performance
100 percent would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alienware has finally brought back the RGB touchpad. The baby runs like a monster. The fans are quite surprising. The only thing I would change is the way the keyboard is backlit.
I would recommend this to a friend - Pros mentioned:Design
Get it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg, i cant get enough of this laptop. Beautiful design, sleek, very quiet until you play games on Ultra settings.
I would recommend this to a friend - Pros mentioned:Performance
Perfect desktop replacement!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect!!! Bought this for my wife instead of a desktop. It meets all of her needs and so much more. She likes to play RuneScape on it.
I would recommend this to a friend A must for Graphic Designers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing! Fast and battery holds charge very well. Very customizable, i don't need all the fancy lights so i turn them off:-) I am a graphic designer and editing software like adobe photoshop and illustrator was a walk in the park. Highly recommend for graphic designers. Laptop stays cool . The cooling system/fans do what they supposed to do. Yes, i could use more USB ports but that is a minor. Keep in mind there will always be a pro and con with electronics and remember no pc/laptop is perfect:-)
I would recommend this to a friend- Cons mentioned:Power supply
Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with all the bells and whistles.. might could have done with a better power supply.. but overall a great laptop!!
I would recommend this to a friend Worst Computer Ever!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years I have to say that this was the worst computer I have ever owned. I thought of Alienware as top of line product but after this computer I will have to ever think twice about ever purchasing an Alienware again! Half of my display has partially failed. The fan no is no longer working properly. On start up I often have to shut it down and restart because it fails to boot properly. Unfortunately all these things happened right after my warranty expired so....
No, I would not recommend this to a friend- Pros mentioned:Performance
Absolute Beast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this laptop over all gaming laptop's that Best Buy offers this year. This laptop will not disappoint in performance and looks.
I would recommend this to a friend - Cons mentioned:Battery life
Garbage battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good powerful unit. Was a little heavy but not too bad as this isn’t one to be hauling around. Biggest reason I returned it was battery life suck. On battery save just surfing and light Facebook videos 1 hr 15 mins or less. In med mode playing small game like civilization lol 26 mins dead.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Fred,
We appreciate you taking the time to leave us your review. We are sorry to hear you were not completely satisfied with your Alienware x17 R1 and ultimately decided to return it. This is certainly not what we like to hear from our valued customers. We will share your feedback with our quality team so improvements can be made to current and future products.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Pros mentioned:Performance
Perfect for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs marvelously. I got it to play while I was away on work and it has been reliable and performs as well as I thought it would.
I would recommend this to a friend Best corporate gamer on the market.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effectively, this high powered laptop is as advertised. Everything that I expected. One glaring (literally) issue is the lighting scheme on the back panel of the unit -- that is sooo bright that you can't actually see any of the connections in less than ambient daylight. Looks cool, but is stupid and annoying.
I would recommend this to a friend- Pros mentioned:Cooling
Amazing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop in my opinion. The fans keep everything very cool even running at high performance.
I would recommend this to a friend Alienware x17 Gaming Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is exceptional. It is so fast, and well worth the investment. Highly recommend all Alienware PCs.
I would recommend this to a friend- Pros mentioned:Performance
Great buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Just needs allot of downloads and tweeking. Gotta update both alienware and dell drivers.
I would recommend this to a friend - Pros mentioned:Weight
Great gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop I've owned so far, love the look and feel and its not as heavy as my old Alienware laptop.
I would recommend this to a friend - Pros mentioned:Cooling
Its so nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cooling system i love it. I raid alot so i can be on from 2 to 6 hrs nver gotten overheated
I would recommend this to a friend REFRESH RATE IS WORTH THE BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refresh rate for competitive gaming. Once you've experienced it, there is no turning back.
I would recommend this to a friendOpen - Box Special!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is awesome for gaming. I got it open box and for 900$ off so it was worth it. I added a second 1TB SSD, updated all the drivers and I'll probably upgrade the RAM to 32GB. Giving it 4 stars because it is pretty pricey when you buy it new.
I would recommend this to a friend
