Customer Ratings & Reviews
- Model:
- AWX17R2-9318WHT-PUS
- SKU:
- 6516093
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and stunning 4K display of the x17 R2 laptop, making it ideal for gaming and demanding applications. However, some users experienced issues with the keyboard's reliability and reported shorter than expected battery life. Concerns were also raised regarding the system's heat generation and the relatively high price point.
This summary was generated by AI based on customer reviews.
My Alienware.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely excellent device, plays every game maxed out with around 100-180 FPS.
I would recommend this to a friendBroken Dumb Crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straifht out of the box this piece of garbage crashed 4 times in 10 minutes proceeded to crash many times over the next 2 days so waste of almost FOUR THOUSAND DOLLARS
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey BigRed,
Thank you for taking the time to leave a review of your Alienware x17 Gaming Laptop. We are sorry that you are experiencing an issue with your system crashing. Below are troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Pros mentioned:DisplayCons mentioned:Heat
Alienware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Processing power and display are top notch. Despite it getting warm to the touch, the customizable key backlighting makes for the physical appearance to be quite attractive. I only returned it because of the motherboard breaking shortly after delivery due to a freak electrical accident.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Aleienware x17 r2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, a little bit hot but its packed!
I would recommend this to a friend - Cons mentioned:Keyboard
Will break
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought alienware last december and the keyboard stopped working, dell sent a tech guy to my house to repair, he couldnt fix it. Had to mail ot to dell. ALSO FOUND OUT THIS IS COMMON AMONG OTHER ISSUES. I barely used it in the time ive had had it. For this money id recommend looking somewhere other than dell
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There JrodL,
We thank you for taking the time to leave a review of your Alienware Keyboard. We are sorry to hear that you experienced issues with getting your device repaired. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products. If you need further assistance we recommend reaching out to a member of our support team here: 1-800-624-9896.
Sincerely,
Summer@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
The best laptop ever you have to buy it NOW!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It have one of the best cpg and rtx i love it is the best
I would recommend this to a friend