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Customer Ratings & Reviews

Amana - 6.5 Cu. Ft. 11-Cycle Electric Dryer - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 2580 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 2,580 Reviews
  • Rating: 1 out of 5 stars

    Disappointment

    Posted
    Jdrum1
    • My Best Buy® MemberMember

    After my 10 year old version of this dryer (and matching washer) started to fail (transmission in the washing machine), it seemed like an easy decision in buying the current version (my old pair had been trouble free right up until the end). I was concerned that the washing machine would be less reliable given the more complex auto-fill water level system. Well, a little over a year later, and the dryer has been the issue. Shortly after purchasing, it started making rumbling noises (audible throughout the house). I live in an area of about 250k people, but Amana (whirlpool) sent a technician from 85 miles away..... Two visits later, and the rumble noise is gone (he had to replace the rollers), but it still has a rattle (sounds like a loose screw). It's annoying, but not worth the hassle of having someone back out. Now, just a couple of months out of warranty, the timer module died. The dryer still runs, but it will not shut itself off. Thankfully, I'm handy enough to diagnose the issue, order the part ($70), and swap it myself, but I shouldn't be having this much issue with such a new dryer (and we're just a family of 2, so it's not seeing heavy use). The matching washing machine has been fine, other than the agitator coming unbolted (sounded like the machine was self-destructing). Thankfully, that was a 5 minute fix. Sadly, the quality of this pair just isn't the same as my previous duo....

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      Hey Jdrum1! It’s disappointing when your Dryer doesn't work like it's supposed to. Let us take care of this for you by reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand/ or Twitter @AmanaCare. AmanaBrand

  • Rating: 3 out of 5 stars

    Good Dryer but check your outlet

    Posted
    Cer1126
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a good dryer. My only complaint was when the Geek Squad came to install they wouldn't complete installation because they wanted me to change my dryer outlet to match the new plug. I thought it would be easier to change the cord/plug to match my outlet than vice versa. I was told I had to use the new style plug or my extended warranty would be voided. So if you plan on having it delivered and installed make sure you check your outlet. I had to purchase a new dryer hose and cord/plug from Best Buy for the geek squad to even install it, but didn't find out until they arrived that it still couldn't be installed. I think there should be something listed on the website stating the type of cord/plug and outlet requirements before purchase. I had to wait for my Dad to come up and change out the outlet for me before I could use my dryer. He was completely confused as to why we couldn't just switch out the cord/plug. Had I known I would have to wait then I would have to picked the dryer up at the store while my Dad was here instead of wasting extra money on buying the things they required for installation. Overall, so far I'm satisfied with the dryer. It works great and I love the auto sensing because that saves energy and money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works really well

    Posted
    usaf93
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My old dryer lasted 41 years & traveled wherever I went, including 24 years in the Air Force. I just bought this dryer in Jan 2019 and it's working fine. I can put 4 sets of thick bath towels, hand towels & wash clothes in & set it on Low Heat & everything will be dry at the end of the cycle. II don't like the fact that there is no buzzer at the end of the cycle to let me know that it is done, but I can live without the buzzer. I normally clean the lint screen after every few loads, but with this machine I clean it after every load. If I wait until 4 or 5 loads are done & try to clean the lint screen the lint falls down into the machine. When I start the dryer all the lint goes out the dryer vent, which in my case is outside. I love cleaning lint out of my backyard...NOT. This is a minor inconvenience & just helps to keep my memory sharp. Overall this dryer works really well. I currently have my Granddaughter & my 1 & 3 year old Great-Grandchildren living with me so the drying is running everyday & doing a great job.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy, Don't Buy

    Posted
    cheapguy

    I bought this dryer because I am the Cheap Guy. I also bought the Horrible Amana Washing machine. This dryer takes THREE HOURS, yes 3 HOURS to dry a load of bath towels. It's Unbelievable that you have to keep resetting the dial to High Heat, like 5 Times! No the dryer is Not Overloaded I tried different load volumes and 3 Hours later the towels are dry. Clothes only take about 2 HOURS. The washing machine has Little Arms and Does Not move the clothes around very well BUT if you start the wash and walk away the water will DRAIN by itself out of the washing machine and then you have to refill and start over, a waste of Water and Soap. Don't buy these machines from Amana. I Really wish that I would have spent an extra $100 and bought better machines. There's a reason that these machines are SO Cheap. I hope this helps everyone. Thank You

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Amana_Digital@Amana.com with your name, phone number, address and model/serial number so we may do so. Please also provide a description of your concerns in your email. Thank you - The Amana Team AmanaBrand

  • Rating: 1 out of 5 stars

    Never buying "open box" again...

    Posted
    Bujeezus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    -5 stars for the dryer. -0 stars for Best Buy's "open box" standards/policy. Saved a good chunk buying an "open box" product. After picking it up and getting it downstairs to my basement laundry room I discovered why I got such a deal. It looks like they dropped it off the back of a truck. Huge dent in the back panel, missing power block panel, no screws to attach the power cable and no feet for leveling. Now I was expecting some blemishes/dents, but not missing components. I managed to get it running by cannibalizing the screws and feet, etc. from my old dryer. Works great, just wish I would have bought a brand new one with all the parts included. Not worth the money I saved to go with an "open box" item.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable!

    Posted
    JASON
    • My Best Buy® MemberMember

    I bought this dryer around three years ago, and the motor gave out just over a year with normal use for two people and a baby. I bought a replacement certified factory oem replacement motor for $150 to fix it, and I installed it myself which worked despite being insanely loud until recently. The motor has now gone out again with minimal use. Amana are your dryer motors designed to stop working after a year and a half, because it certainly seems this way? I now have the choice of buying another motor doubling the original price of the dryer, or getting a different manufacturer model that's not going to break in a year! I have never had an issue like this with any dryer in the past. Stay away if you need it to last more than a year!

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      Hi JASON, we're sorry to hear about the problem with the Dryer. We can certainly understand your frustrations. Let us take care of this for you by reaching out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/AmanaBrand or Twitter @AmanaCare. AmanaBrand

  • Rating: 5 out of 5 stars

    Great for the price

    Posted
    Lonster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My dryer died in my vacation home and needed a quick replacement. Saw this one at Home Depot and was going to buy on the spot but they wanted me to come back for it next day. Good thing because it was $100 less at Bestbuy and I was out the door in 5 minutes and they assisted getting into my SUV. It is virtually identical to the 9 year old Kenmore that I replaced; Amana, Whirlpool and Kenmore are the same. My old one just stopped running and I think it was probably a minor problem but at this price it was not worth fixing. Reused the old plug and had it running quickly. Seems to dry in expected time and runs quietly. I easily switched the door hinge to open from right to left based on my room layout. Very happy with the product and Bestbuy was awesome.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good basic dryer

    Posted
    Joetex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There are no digital elements to operate this dryer, which was a good thing for me. Price was competitive, but the most important factor was that I ordered it on Saturday and it was delivered on Monday afternoon. The Best Buy delivery team called and emailed several times to update the status of the delivery, so I knew exactly when it was coming. Delivery took less than 5 minutes and the team was fast, friendly and effiecient. When the door to the dryer was not closing unless slammed, my husband loosened the latch with a screwdriver, so now it closes without having to slam it. No cycle ending buzzer, which was also a plus for me. Dries my laundry in expected amount of time. Happy with my purchase and would recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    interior finish is flaking off the drum.

    Posted
    notafan

    We purchased our dryer several months ago. We had only had the dryer for a few weeks or maybe a month. We noticed the white finish on the drum was flaking off. The finish continues to flake, so obviously there was a design flaw somewhere. We contacted Best Buy and they would not consider helping us since we didn't buy "their protection plan." Since when do you need to pay "extra" insurance when the product is faulty? We contacted Amana also. Because they said it would not affect the performance, they weren't willing to do anything either. How do we know it won't affect the performance down the road? Consequently, I will no longer purchase any Amana product, and I will no longer shop at Best Buy.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great dryer for the price

    Posted
    Lissa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great dryer for the price. I was able to find it via Open Box and have no complaints. There is a small ding on the back, but it otherwise looks brand new. The dryer is extremely quiet - almost to the point where I have to double check that it is running! The dryer lint catch is super easy to clean and it is big enough inside to hold not just a queen comforter, but multiple blankets as well. The cons to this dryer are that there is no interior light in the drum, and there isn't a timer to tell you how much longer there is on the cycle. It also cools down extremely quickly so there isn't a fresh-from-the-dryer feel about your blankets and towels, which is of course, personal preference.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great so far

    Posted
    Aimee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have had for a little over a month. I wanted something traditional and simple to function. My previous dryer was a frontloader with matching frontloading washer and it was always eating my clothes and over heating. I have had no issues with this dryer. Clothes are not wrapped around eachother when they come out and are generally wrinkle free. The sensor is spot on, clothes and towels come out dry. It is not overly rough with the fabric as far as stretching and piling. It is fairly quiet. My laundry space is not conveniently situated in my house and the noise from the dryer is minimally noticed. Overall I'm very satisfied thus far

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    3 Dryer replacements in 4 weeks

    Posted
    Shoppergirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a terrible dryer. It got delivered and didn't work, Delivery Guy stated it was my outlet. I just purchased this property and had an inspection showing that outlet was fine. I called in a Electrician (more money) and let Best Buy know it was the Dryer 5 days later they brought me another Dryer. This was a seasonal rental property and it was going to be rented for the next 3 weeks. exactly 28 days to the date the 2nd Dryer went bad. I had to compensate my renter and had to have another Dryer brought out. Best Buy was able to Deliver another 5 days later and so far its been 3 weeks I don't hold out hope it will last 6 months this is a nightmare product.

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      Shoppergirl,
      We apologize for the frustration with the appliance and delivery with the Dryer. Please feel free to reach out to us at 1-800-253-1301 weekdays 8AM- 8PM EST if you have any questions or concerns. AmanaBrand

  • Rating: 5 out of 5 stars

    Best Bang for your Buck

    Posted
    QuantumTunnelRat
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this dryer once our old dryer started requiring 2-3 cycles at the highest temp to dry a modest load of towels. We're blown away by how much better this dryer works than our old one. This is a large capacity for a dryer in this price range. Even with a full load of towels, we ca still use the eco-friendly setting and the towels still come out dry after a single cycle. The dryer is also relatively quiet compared to our old dryer. You may be able to get a unit that runs quieter or handles a slightly bigger load of laundry...but not at this price point. Well worth the money. I'd buy the same brand again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed- Very Poor Quality

    Posted
    theladyleo76
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the washer and dryer set in August and received it August 29, 2015. I did not purchase the Geek Squad warranty because I planned to buy another more expensive brand within the year (the period covered by the manufacturer's warranty). I am really upset that today (November 29, 2015) after only 90 days the dryer has stopped working properly and while it heats it does not tumble. Then to top it off, I called the manufacturer and they are closed today! I read the reviews and most people said it was great. Of course reviews are great if you just bought the product. I will never buy another product made by this company!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It does not work

    Posted
    Sharon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got my dryer home and set it aside because we were in the middle of painting our laundry room. Next we discover we have no power cord. Ordered one and had it delivered. Finally followed instructions and connected cord. Plugged it in. Put in clothes and set for 30 minutes. Went away and came back an hour later, still running and clothes still wet. No heat and doesn't switch off. Went into my best buy and was told nothing they can do, have to call Amana. Feeling defeated. Bestbuy have always been so helpful with all my many past purchases, this is my first time with a real problem and they could not help.

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      We thank you for your review and are sorry for the delay in reaching out to you. We are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Amana_Digital@Amana.com with your name, phone number, address and model/serial number so we may do so. Please also provide a description of your concerns in your email. Thank you - The Amana Team AmanaBrand

  • Rating: 2 out of 5 stars

    ok for the money

    Posted
    Hercules
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the washer a few months ago and it works pretty good. Much quieter than I thought. It is affordable. Had all kinds of customer service problems with Best Buy. The dryer matches the washer. It is a nice size for my apartment. A good basic washing and dryer. It never dries the clothes on the first setting. I only use the timer and I am not satisfied with the job it does. It comes with a cord, so don't let Best Buy make you buy one. You will have to beg and plead to get your money back. The customer service is a pain in the rear....It is an ok dryer. You get what you pay for.

    No, I would not recommend this to a friend

    • Brand response

      AmanaTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Amana_Digital@Amana.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. AmanaBrand

  • Rating: 5 out of 5 stars

    Loved the dryer, hated the process.

    Posted
    golfwriter2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was in a panic because my dryer quit while I had several grandchildren visiting and wet towels from the pool everywhere. I went to Best Buy and purchased a dryer after looking at a couple of other places, mainly because I was told that they could deliver it in 2 days. But when they rang it up the delivery was in 7 days. So I asked if they had one that I could pick up. They had one in a scratch and dent sale but they refused to let me look at it because they were "too busy" So I bought it anyway and picked it up a couple of hours later. It was fine, but I was also treated badly when I came back to cancel the original order.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Large Dryer

    Posted
    Jimmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was the cheapest dryer I could find and it was being offered by several retailers in the area for the same retail price. It has a really large drying compartment which I like. I have had it for only a few months so I hope it last for at least 5 years. The only negatives is that it is a little louder than normal and has no warning buzzer to let you know the cycle is done. It seems to dry just as effective as any dryer I have had. I wo0uld recommend this to anyone on a budget or who just wants to save money instead of blowing it on something more expensive that only does the same thing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Machine

    Posted
    criticalone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They delivered, I hooked it up. I followed the instruction manual to a tee. This is an excellent dryer. I love the energy preferred setting. I throw in a dryer sheet from the sample pack and the clothes come out nice and soft. It seems to "think on it's own" when it comes to drying time. I highly recommend this dryer. It is quite and efficient. Say bye to wrinkles with the wrinkle prevent feature. I'm very please with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dryer, plug sold separately.

    Posted
    Zebadiahstud
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So the dryer was a great buy. I knew I’d have to by the vent hose, no big deal. Delivery was on time and everything was great. However, it did not come with a plug. I had to look up what I needed and buy from Home Depot which was a little disappointing. I would have thought it came with at least a plug. Had to install the plug myself, the directions were garbage and confusing. But just looked it up on YouTube and it made things super easy and I got it installed in minutes. You’ll need to have different screw heads for this. But other than that. It works great and is quiet.

    I would recommend this to a friend