Customer Ratings & Reviews
See more imagesAmazon - Echo Dot Max (newest model), Alexa speaker w/ room-filling sound and built-in smart home hub, designed for Alexa+ - Amethyst
- Model:
- B0D6V1H9PM
- SKU:
- 6642852
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Great
Walkertodd21 Posted
It works great so far, and Alexa Plus is a great addition. It’s significantly better than the old Echo devices. .
I would recommend this to a friend - Rated 5 out of 5 stars
Purchased
KGblessed Posted
It was a gift for my mom and she loves it and uses it everyday.
I would recommend this to a friend - Rated 5 out of 5 stars
Great
Kingjames123 Posted
My daughter love this, this was the perfect Christmas gift for her
I would recommend this to a friend - Rated 3 out of 5 stars
Amazon
haquetalha Posted
Worst speaker I have ever seen my life. I am just giving three stars because of Amazon name.. otherwise it deserves zero
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Not what I expected
patti Posted
Return it. It wasn’t what I expected not clock display and would not pair with my tv even though it said it was. I went back to my echo dot work better than this
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted
Hi Patti! Thank you for your feedback on the Echo Dot Max. I am sorry to hear of the issues you are having with the functionality of the device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Check that your device has a strong internet connection. 2. If your device set up uses the Alexa app, please check that you have the latest version of the app. 3. Restart your Echo device-Unplug it from power, wait 30 seconds, and then plug it back in. 4. If none of these steps help or if you are having problems registering the device, reset your Echo device to clear up most issues. If you are still having issues with the functionality of the Echo Dot, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
- Rated 2 out of 5 stars
Meh, I'd pass
RhianS Posted
Honestly, I think this thing was a waste of money. It doesn't seem to do much more than the cheaper Google Home I replaced it with. The games always crash, and it doesn't listen to half my commands. It fails to turn on the proper lights when I need it to-- though I will say it has a nice little speaker for what it is.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted
Hello! Thank you for your feedback on the Echo Dot Max. I'm sorry to hear that the device has not met your expectations, and I appreciate you taking the time to share your experience. It's great to hear that you're enjoying the speaker quality — the Echo Dot Max features enhanced bass with automatic room adaptation technology that fine-tunes playback for optimal sound, so we're glad that aspect is delivering for you.
Regarding the issues with voice commands not being recognized and smart home controls not responding properly, here are some troubleshooting steps that may help resolve these concerns. First, ensure your Echo Dot Max has a strong, stable internet connection, as connectivity issues can cause delayed or missed commands. Try restarting the device by unplugging it from power, waiting 30 seconds, and plugging it back in — this clears temporary software issues that can affect responsiveness. For the smart home light controls specifically, verify that your smart home devices are properly linked in the Alexa app and that the device names are distinct and easy for Alexa to distinguish. The Echo Dot Max includes a built-in smart home hub, so you can pair and control lights, locks, and thousands of compatible devices directly without a separate hub.
For the games crashing, ensure your device software is up to date by checking for updates in the Alexa app under Device Settings. Clearing the device cache or disabling and re-enabling the specific Alexa skills for the games you're using can also resolve stability issues.
If these steps do not resolve the issues you're experiencing, Amazon Customer Service is available 24/7 for further assistance at 1-888-280-4331. Thank you for your feedback, and I hope this information helps improve your experience with the Echo Dot Max.