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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 87 reviews
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Great Amazon Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Nice size crystal clear screen. Sound is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing Alexa Experience with Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an Amazon Echo (4th Gen) from Best Buy, and I'm loving it! The setup was super easy, and Alexa's voice assistant is incredibly intuitive. I've been using it to control my smart home devices, play music, and get news updates - it's a game-changer! Best Buy's service was top-notch too. I picked up my Echo in-store, and the staff were knowledgeable and helpful. Highly recommend checking out Best Buy for your electronics needs!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it thank the best and work and show so clear and I recommend get it the bestttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Very Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is absolutely awesome. And I love the big screen. Alexa+ is a nice upgrade from the original Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is great much better than the smaller sizes. A lot more easily viewable I can see all 8 cameras on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo show 11 game changer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, sounds good, and looks amazing. The bigger the screen the better they show. Amazon did there thing with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love mine I uses it for my alarm in the mornings and listen to music and watch my cameras 10 out if 10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason i didnt give it the full 5 stars is bc it lags a bit when using the Netflix app. Other than that it us a must have! Especially if you spend a lot of time in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo show 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great product easy to install and connect to your device highly recommend for one with a smart home!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good product and you always find the best products at Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Display malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your screen looks like this, or it keeps saying the internet connection is low (despite good measurements), exchange for a new one. Despite what ChatGPT told me, the display is not supposed to look like this: “stylized, artistic”.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi MaryeC,

      Thank you for sharing your feedback about the Echo Show 11. I'm sorry to hear you're experiencing display issues and connectivity warnings – that's definitely not the quality experience we want you to have with your new device.

      You're absolutely right that the display should not look stylized or artistic – the Echo Show 11 is designed to deliver a vibrant, clear Full-HD display. If your screen is showing visual distortions or unusual patterns, combined with persistent low internet connection warnings despite good measurements, this indicates a hardware defect that requires a replacement.

      Since you've already identified that the device is malfunctioning, I'd recommend exchanging it at Best Buy for a new unit as soon as possible. Best Buy should be able to process the exchange quickly so you can get a properly functioning Echo Show 11.

      We appreciate you taking the time to share this feedback and for giving the Echo Show 11 another chance with a replacement unit. The device should provide you with a beautiful, clear display and reliable connectivity. AmazonDevices

  • Pros mentioned:
    Responsiveness, Sound quality

    Rated 5 out of 5 stars

    Echo Show 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! I’m enjoying the Echo Show 11 so much. The screen is clear and vibrant, the sound quality is impressive, and it makes everyday tasks so much easier from checking the weather and setting reminders to watching videos and making video calls. Alexa is super responsive, and having everything hands-free is a game changer. It fits perfectly into my daily routine and my home. Highly recommend!

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi GabyZ,

      Thank you so much for taking the time to share your experience with the Echo Show 11! We're thrilled to hear that you're enjoying the vibrant display, impressive sound quality, and hands-free convenience that Alexa provides.

      It's wonderful to know that the Echo Show 11 has seamlessly integrated into your daily routine—from checking the weather and setting reminders to video calls and entertainment. Your feedback about the responsive performance and how it's made everyday tasks easier truly makes our day!

      We appreciate your recommendation and are so glad the Echo Show 11 is enhancing your home experience. If you ever have questions or need assistance, we're always here to help.

      Thanks again for choosing Echo Show 11! AmazonDevices

  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Lujan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from using the older model and upgraded. This was a great experience with the bigger screen and louder sound when playing music. Was one of the best performances purchase I have done. The picture quality and sound was a great upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 4 out of 5 stars

    Vibrant Edition--Missing the old base though

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display is vibrant and does everything my older model did, just in a larger screen. The one thing I dislike is that they do not sell/manufacture the base like the older models that moves automatically and has a built-in speaker. As the base is sold separately--can't really fault this item too much.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Echo show 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new echo show11. It was easy to set up and use. The sound quality is great and just what I needed. I will definitely recommend this product to others and may buy a second one for downstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Responsiveness

    Rated 4 out of 5 stars

    good but no camera cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. I had the old echo show 5 and upgraded to this one. the responsiveness from Alexa is better than the previous model. I dislike the fact there is not a camera cover like the other model had. I taped a piece of paper over mine because I dont ever use that feature for anything and it's a little creepy. lol.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Amazon Echo 11. The screen is a great size and it is so easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Echo Show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use great product. Awesome sound. Many options that are easy to use. The sound is so much better than the echo dots

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Echo 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome idem. Big screen and plenty loud. Works good for all sorts of things from recipes to si.ple questions to turning your lights on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker sound is great size is perfect super helpful in the kitchen!

    I would recommend this to a friend
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