Customer Ratings & Reviews

Hello CarlosO! Thank you for your feedback regarding Freego TV and the Fire TV Stick 4K Max. I need to inform you that Freego TV is not officially supported on the Amazon Fire TV Stick platform and is not available through the Amazon Appstore. While some users attempt to sideload this application, we cannot provide support for unofficial apps as this could compromise your device's security. Instead, I'd recommend exploring the many streaming apps that are officially supported on your Fire TV Stick 4K Max through the Amazon Appstore, which offer similar content through secure, supported channels. I hope that helps, have a great day!

Hi msajaja, thank you for providing feedback on the Amazon Fire TV Stick 4K Max. I am sorry to see you have had a negative experience so far. Unfortunately with the information given, I won't be able to provide any troubleshooting. Feel free to reach out to Amazon Customer Support 24/7 at 1-888-280-4331 so we can assist as best as possible. Thank you again and have a great day!

Hello! Thank you for leaving a review. I am sorry you are having Wi-Fi issues with the Fire TV Stick 4K Max. I have some recommendations to try and help fix the issue. First, check the network status on the device. To do this, go to settings, select network, find your network name, and press the play/pause button on your remote to see the network status and follow the recommended steps. I also recommend restarting your modem/router if that doesn't help. Unplug the modem and router, wait one minute, plug the modem back in first, wait for the lights to turn on and for it to connect to the internet, then plug in your router and wait for the lights to turn on. If these steps do not help, and you are still having connectivity issues, call Amazon customer service at 1-888-280-4331 for assistance. They are available 24/7. I hope this information is helpful. Thank you!

Hello StephenR! I am terribly sorry for the trouble you are having with one of your three devices. If you are outside of your exchange/return period at the location you purchased this at, I would recommend you contact Amazon Customer Support at 888.280.4331 to troubleshoot further and see if they can resolve your issue and provide you with the experience you're having with your other two. Thank you so much for providing insight to your experience with the Fire Sticks and I hope you have a terrific day!

Dear Titi,

Thank you for taking the time to share your feedback about the Fire TV Stick 4K Max. I'm sorry to hear you're experiencing issues with the screen turning black.

This issue can often be resolved through a few troubleshooting steps:

Check your HDMI connection is secure
Try using a different HDMI port on your TV
Ensure your Fire TV Stick is receiving adequate power
Update your device's software if available

If you're still experiencing problems, our customer service team would be happy to help resolve this issue. You can reach us at 1-888-280-4331 or through your Amazon account support page.

We stand behind our products and want to ensure you have the best possible streaming experience.

Hello KenanD,
Thank you for your feedback on the Amazon Fire TV Stick 4K. I am sorry to hear your performance and Wi-Fi issues. Here are a few things to try and correct the issues: To fix a slow Fire Stick 4K, start by rebooting the device and your router. Next, uninstall unused apps, clear app caches, and update the Fire Stick and apps to free up resources and improve performance. If issues persist, connect via an Ethernet cable for a more stable connection. If you are still having issues with the Fire TV Stick, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!

Hi MarkD,

We are sorry to hear about your devices issues. If you need further assistance, don't hesitate to call us. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello meangreen739! I am so sorry to hear you are having trouble with your Fire Stick. One bit of troubleshooting I would recommend is to check to see if there are any updates pending. It may be held up in one causing this freezing issue. You can check this by going to Settings>Devices and Software>About>Check for Updates. You can also do a factory reset to this device from this menu as well and try to reset it back up to see if this improves anything for you. If none of this works, I would recommend contacting Amazon Customer Support at 888.280.4331 to troubleshoot further and to see what options you have available to you. I do hope this helps improve your experience some and that you have an awesome day!

Hello PCGQ. Thank you so much for your time and feedback of your Fire Stick. I am sorry to hear that you are not finding it easy to use at all. There are numerous Help features embedded into the setup of your device as well as in the Settings. There is a Help icon that gives a lot of tips and tricks and ways to troubleshoot. Also, the microphone button on the remote allows you to do quite a bit of navigation directly by using Alexa. You can just hold down the button and say what you are trying to do. Lastly, you can also always contact Amazon Customer Support directly at 888.280.4331 for further assistance. We would love the opportunity to help improve your experience. Thanks again for your time and have an awesome day!

Hi Buyer,

The Amazon Fire TV Stick 4K Max has so much more to offer than the Google streaming stick. Yes, you would have to download and log into the apps you wished to use on the Fire TV Stick 4K Max, like Netflix, that require a subscription. The device would have prompted this during set up. You would not have been going through Amazon, you would have been downloading apps or signing up for streaming you wished to use on the device.

Hope that helps!

Hello and thank you for your review and feedback on your Fire Stick 4K Max. I am sorry to hear that you think this is the worst Fire Stick as this is our flagship model. It is only $10 more and offers not only the WiFi 6E support as you stated but also has a faster processor than the 4K model, has double the storage, and also has Fire TV's Ambient Mode feature which offers 1500+ free images and artwork to be used in standby mode to turn your TV into a work of art, for example. It also comes with the Enhanced Alexa Voice Remote which has some extra button controls. While the 4K model is a fantastic choice for streaming platform, this model offers quite a bit more for a small increase in price. I hope this helps shed some light on some features you have with your model so you can have a better experience with it. Thanks again for your time and feedback and I hope you have a fantastic day!

Hi Miche,

We are sorry your are not satisfied with your Fire TV Stick 4k Max. Streaming subscriptions are sold separately and require forms of payment. If you need further assistance with the device you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hi SatisfiedCustomer,

We hope you were able to get your Fire TV Stick 4K Max up and running!

The following should've been present in the box: Fire TV Stick 4K Max, Alexa Voice Remote Enhanced, power cable and power adapter, HDMI extender cable for Fire TV Stick 4K Max (2nd Gen), 2 AAA batteries, and the Quick Start Guide.

If you have any further questions or issues, call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!