Customer Ratings & Reviews

I miss my button and I could have used a little help setting it up. I’m old and still trying to learn how to use these fancy iPads

Amazing, I buyed this one on a deal, it's the best on the market for the price. Juuuuust the battery life it's 7/10.

Excellent iPad with great Touch ID biometric authentication. It allows my partner to have their finger print as well

Purchasing this iPad was easy and straight forward. Only issue was the charging port failed and geek squad was unable to confirm the serial number due to the iPad not being able to turn on. I was told that my apple care through my Best Buy membership would not apply for this reason. I understand the situation but it really does kinda suck because now I have to go the Apple in order to correct this faulty charging port. Other than that it was a great purchasing experience.

Great iPad to add to my apple ecosystem! Although it does not support the better Apple pencils!

I bought my iPad new but had to return it as it would not set-up beyond the first four or five steps, refusing to sync with my iMac Studio. I brought it to the Best Buy help desk. The Geek Squad guys tried their best, but were not able to get it to perform any better. IMHO. likely a glitch in shipping or manufacture. I do most appreciate the efforts of the Geek Squad guys. My purchase was cheerfully refunded. This was probably one of those "one-in-ten-thousand" occurrences. I own a number of Apple products and would consider buying another.

Good— no front camera which is weird.. kids can’t FaceTime with it.

I have struggled with this Ipad to play games. Every time I try to download one I like, it says sync failed.

Decided last minute to save an additional $15 by buying their “Open Box - Excellent Condition” online offer since it stated “No Dents or Scratches verified by Geek Squad and Includes all Parts and Accessories” just not in original packaging. Mine arrived in a thin cardboard sleeve containing only the IPad. No Apple USB-C Power Adapter; No Apple USB-C Charger Cable; No Essential Documentation. Talked to Best Buy Avon OH store customer service where purchased. Told not to expect much when buying open boxed the “Product varies”. They DO NOT stand by their purchasing descriptions Excellent “Undamaged All Accessories Include”, Good “Maybe Slightly Damaged Accessories Maybe Included” or Fair “Damaged Accessories Not Included”. Solution by Store: Return IPad Reset to factory settings. WOW! Go through the process of changing over to new a IPad then undo over a charging cable. Will never purchase from Best Buy again. FYI - Recently had to buy a new Iphone. Did not even consider Best Buy.,

No problem ordering online! I placed the order online and within a few days it arrived.

Took forever to set up. Had to take it back and swap it for another tablet.

Really enjoyed upgrading to this ipad. I bought two if this one for me and one for my wife.

My review is not based on product but on Best Buy customer service which has been beyond poor. I did not receive the 2 iPads I ordered as Xmas gifts and received a notice from Best Buy and Roadie letting me know that my delivery of the 2 iPads was "Canceled. Sender Technical Problems" at 1:59 pm on December 2, 2025. I have unsuccessfully attempted to have Best Buy refund the almost $600 I paid for the iPads and Best Buy has failed to address this matter despite the fact that they have documentation confirming cancellation of the delivery of my order. Instead, Best Buy investigated delivery of another order (which was actually delivered) and closed the file on my request for a refund. I will never purchase anything from Best Buy again.

Good information, store seemed understaffed. Once we were served, associate was great.

It was working just fine then the screen froze and we had to return it …

Worth the price, dont need anything fancier than the basic. Wish the pen came included.

Set up was easy. I’ve been enjoying using it every every day since I got it.

I like its size but the touch feature with apps sometimes takes more than one time ,it might take several to navigate to get to where I want to be

Product was just as expected and arrived exactly when expected

Easy to setup for grandpa who uses it with his poor vision. Lots of accessibility features.