Customer Ratings & Reviews

Overall happy, does have Face ID though. It was a surprising discovery

We purchased this tablet at Best Buy in Flower Mound but it was defective it was freezing when we turned it on. We went back the next day to exchange it. The front manager name Maria couldn't override the exchange and had us wait for an 1 hour as we have to get a password to remove the Apple account. I understand the Apple requirement but the way Maria handle it and said "yeah I am the manager" just to me was rude. The unwillingness to resolve it quickly and even told us to just come back. She needs a training if she's the manager.

Got the Ipad on a great deal. Works well for the family.

Apple iPad used for taking notes in college. Nothing fancy

I knew I was not getting the top of the line product, so that is my fault. However the volume on SIRI is merely a whisper and hard to hear. Yes, I have adjusted the settings. Should have purchased a better model.

Do not purchase from Best Buy, it isn’t worth it. These devices are the same prices at other retailers. Best Buy “shipped” my item over a month ago. It was lost in shipping and they still refuse to refund my money. Absolute scam. Their online representatives keep saying that the refund will be processed in X days but nothing ever happens. The worst part, this isn’t the first time that’s happened. Save you a headache and stay away from Best Buy. I have been a Best Buy Rewards member for years but I’m canceling my account after this. It isn’t worth it when other companies are so much easier to deal with. The other times have been smaller items but this time it was my daughter’s Christmas present, which they ruined. I’ll never make that mistake again.

I don't love the new touch access - in the corner, vs being a center button - but it works alright

Don’t really like the placement of the on/off/Touch ID button.

You can never go wrong with apple Color is great She loves it

It nice but the volume sometimes just goes down on its own .

Meets my needs. Big enough delivery at reasonable price.

Worst customer care ever…………….,,,,,,,,,,,,,,,,,,,,,,

Great ipad for me ... For see movies and streaming .. i full recommend

Best Buy’s Shipping Company Sucks, They Stole My Package, I had to get this item from a physical store after they refused to give me a refund for it. The iPad is good though I recommend this item.

Ok, hard to install office program .hard to set up print cabpability

I am having fun with it. Lots of nice features. I am happy with my purchase.

Low rating is not relative to the ipad itself (I haven't even opened the box yet) but rather to Best Buy's return/exchange/price match policy. I purchased the ipad instore, spoke at length to a very knowledge rep handling the purchase, and understood I could return or exchange it within 30 days. On the 14th day, I saw a lower price on Best Buy website; waded through a ton of instructions leading me to countless 'dead ends' trying to contact the right people/department to request their price match. After many attempts and wasted hours, I finally reached someone by phone on the 16th day after purchase. I spoke with a pleasant rep who could not help me with a price match, or exchange, or return BECAUSE they have a 15 day NOT 30 day return policy! It didn't matter that I had been trying since the 14th day to figure out their website instructions. Very disappointing, time consuming, and confusing non-friendly website instructions.

Is very nice them ítem í like for use in me day and for take picture and videos

This was easy to set up. Just had to have my phone near by

20 days only work them , was not charging , I had to take it to Apple Store to figure out what happens