Customer Ratings & Reviews

I bought the iPad from Best Buy trusting in the security of the delivery! However, the iPad never arrived! Best Buy hired a bad shipping company that doesn't provide the slightest customer support! There's no proof of delivery, no one is responsible for the sale, and you simply decided not to refund me or replace the product! It's absurd!!!! The responsibility for the delivery is yours! So you have to cover the replacement.

Ordered this item as a Christmas gift. The day it was supposed to be delivered it got delayed, understandable its Christmas time. But it kept getting pushed back. I tried contacting support but their response was its delivered through a 3rd party and basically did nothing about it. When I tried reaching out to the 3rd party I was never able to contact anyone. The charge still shows pending on my card and can't cancel the order until its delivered

Ipad is Great Besides Battery not Lasting that Long & Screen Goes Bright & Then Fades a bit

Horrible service they where very rude I will never shop here again

I recently bought it and it already overheats a lot and the battery dies fast

My daughter received the iPad for Christmas and when she tried to set it up the screen was not working. I took back to best buy and they told me I bought a used one which I said I paid full price and was not aware I was getting a used product. The retailer looked up what I paid and said you were correct but the sticker they put on the box is saying it was refurbished. So we paid for a new and received used.

My wife didnt like she could not use without wifi.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

For being a brand new iPad i thought it would be faster

I didn't know you can only use wifi I can't but a data plan

I brought this iPad, they said it was delivered I looked everywhere in my neighborhood I can’t find it. I contacted fadex, fadex to me to contact the store . When I called the store ( Best Buy ) they refused to refund me. They customer service was very poor. Please don’t order anything from Best Buy if anything you will lost your money.

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

Was told at the time of purchase “if you use your Best Card you save 20%” Sales associate lied! She failed to say it was in the form of points. If I would have known this I would have used cash. I would have returned it but it was a Christmas gift and didn’t have time to mess around.

I purchased this as an open box deal with the understanding it was the quality it stated. However, one day out of the return window, the screen started messing up which when I researched it appears to be an hardware issue and now I have no way to return it. I will never order again from here - I’d saved up money for this purchase and took them at their word. So incredibly disappointed

It freezes a lot plus have to strike the screen with force to move

good for price during sale for basic use camera orientation is bad as it is horizontal compared to vertical

This is a graduation gift for my granddaughter and I will not be the one using it, therefore, cannot answer

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

Screen performance could be better not that impressive

Very good Ipad, functions well, a very nice size and color and good battery life and screen quality