Customer Ratings & Reviews

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

Screen performance could be better not that impressive

Very good Ipad, functions well, a very nice size and color and good battery life and screen quality

Not happy with new A16 ipad. The WiFi performance is worse than five year old iPad Air 2 running on same router from same location. Returned to store but replacement iPad performs the same. Running 18.5 os. Otherwise okay but losing home button and headphone jack also a negative for me. Best Buy handled issue well - product just under performs, in my opinion!

I didn’t get this item. Confused it wasn’t delivered to my house. Please check on this. Am I being scammed.i needed one but DIDNT get it.

The on and off button doesn’t work properly. I attempted to exchange today at the store. After waiting and erasing my information at the instructions of an employee:a Hispanic looking woman wearing glasses at the return line on (9/1 @12:40pm). Horrible service, she could have started the conversation with the return policy. No, she took me through all the steps then attempted to sell me a Best Buy membership. Instead of the 30 day return policy you only get 14 days. TRASH. I’ll never purchase anything else from Best Buy.

I ordered an iPad on Thursday 04/24 , to be delivered Friday 04/25. On Friday I received an email indicating the order was delayed, and might not arrive until 05/09. I decided to wait one more day until Saturday 04/26. I called Best Buy Customer service about 3:00PM on Saturday and canceled the order, which was promptly confirmed via email. The email said my Credit Card would be credited for the purchase price within a few days, I’m still waiting! On Sunday I ordered the same item from another retailer for $50.00 less. It was delivered the following day before 11:00AM.

Did not get a code # from Geek squad at store. I'm an old old man. Telephone Geek had me call store for help. Store did not return my call. Without code cannot start my iPad. I live 75 miles from store. I will go there in person when I go to LaCrosse for my doctor's appointment on Feb. 6.

Love the color, lots of space, pretty good battery life, light weight.

Purchase online, and the online AI help was wrong. Returned the tablet the next day.

Idk why these devices cant just have a proper file system or why all the productivity apps are now just subscription based scams but it would be great if this device was more like a steamdeck where you could actually run real programs on it.

Slow response time. Some apps need to be deleted & added back on. Intermittently content drops off.

This one is much harder to use than my previous I-Pad. Not sure I like it.

There was no one available to talk to re: operating the device.

I think Bestbuy SUCKS!!!!! I purchased this item on Dec 1st and have not received the item or a refund. I had to repurchase it on the 12th. Bestbuy does not care about their customers and they stole my money!!! Do not use their delivery option dishonest people!!!!

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

My Card was compromised from this theiving A hole! 2 purchases from Best Buy. After replying to Best Buys shipping information after i explained what happened , nothing came back? Best buy could care less that my card information was stolen. All they care about is the money.

It’s ok the price was fair but not really that great of a product

Didn’t work. I wanted an Ipad for years and when I finally got one there was something wrong with it internally. So, I returned it and bought a Lenovo and couldn’t be happier.

we purchased this item from best buy with the understanding their geek squad could set it up. my wife has called for an apt with NO return. I am currently on hold after calling the main store. My advise is shop somewhere else if you need service.