Customer Ratings & Reviews

I dislike apple, and am dissapointed i must use it for procreate. But as far as tablets go it is very nice, far too steep on price though.

Transfer of data was simple and quick. All in all a nice upgrade although I’m not compelled by the change from a button and facial to touch.

Garbage! At 12 months and two weeks this iPad failed to charge. Geek squad says it would be better to buy a new one than attempt to fix and would not consider putting a warranty claim in two weeks after its expiration. $550.00 for one year of use is unacceptable! This will be my last apple product.

I ordered an iPad for delivery a few days before Christmas, then it was “lost”. Third party company claimed the package was delivered but it never arrived. Called to tell them, they said it would take 2 days to “investigate” then I would have to contact the seller, aka Best Buy. Best Buy then said I’d have to pick it up at the nearest location that has it available . Drove an hour away. Customer service at the store was rude. Told me the ipad I ordered is not even in stock at their store . Long story short, Worst experience ever . iPad is okay. But the process was such a hassle . Do Better Best Buy!

The new iPad is faster witch makes playing games better and watching movies more enjoyable

Product looks good easly working ..nice to keep this

Works great! Not user friendly! I did not get a user manuel.

Good but wish it had the pro motion display. Battery seems to drain quick

It freezes a lot and battery dies really quick but battery health shows healthy life and always continues to disconnect from internet every couple minutes not sure what’s going on

I live iPads. I thought I’d try this and compare it to my old pro model and I feel like I downgraded so am returning

Nice but not as good as the pro as far as display. Big iphone

This ipad is really very nice. I like the color it comes in

It’s Apple. They change 2 things and slap a price tag over $1000 on it every year. What else do you want to know

I like the AirPad, but felt cheated. All the pictures showed this very cool design. I thiught that was the outside of the iPad. I didn’t realize That was separate. This was most likely an Apple issue. But si expect Best Buy to I firm its consumer better. Love Geek Squad, they are the best!!

Better than I expected, it was a learning curve for me, I'm still learning about how to use it

Trying to put in logic case, glass has crack in the corner. I had to go to 3 Best By stores to get 11 inch pad air. This was Christmas gift for my wife, it was as if case was to small. It was super tight. Disappointed husband.

I am extremely disappointed with BestBuy's service and will not be purchasing from this site again due to the misleading information provided about my recent purchase. First, the product was listed as an "open-box" item in excellent condition with all original accessories included. However, when it arrived, only the iPad was included—there was no charging cable or adapter. When I contacted customer support about the missing accessories, they apologized and instructed me to visit the nearest store with a QR code receipt to receive the missing items. I asked if they could ship the accessories, but they refused, citing their policy against shipping missing parts. I even asked a friend to visit the specific store they directed us to—a trip that took him 2 hours each way. Upon arrival, the store staff informed him that the information we received from customer support was incorrect and that they don't offer such a service. This experience has been frustrating and time-consuming. It reflects poorly on BestBuy's commitment to customer service and integrity. Providing false information and causing such inconvenience is unacceptable. I'm tired of hearing the same scripted apologies without any real resolution.

The ipad itself is fine, it's just an ipad. The BestBuy SHIPPING experience is PATHETIC! Requested the ipad be shipped to my address, after their website told me it would be delivered the next day. They send it through some kind of shipping service called "OnTrac" that didn't deliver it when promised the next day. Then they delivered it the 3rd day, and the item in the box was ear buds. Totally incorrect item. Went to BestBuy's online chat, couldn't get them to understand what happened. They finally got a clue, and made a new order for me. Then I get messages saying it wouldn't be delivered for another 3 days. On that day, (6 days after I've ordered) BestBuy says it will be delivered, but the "OnTrac" website says it won't. Then that night after everyone in the house has gone to bed, it's delivered at 10:05pm. Left a $600 dollar ipad sitting on my front steps while I'm sleeping. If delivered during normal hours, I would have received it upon arrival. But they deliver expensive items late at night, so they are vulnerable to porch pirates. Never again will I order anything from BestBuy. And I'll seriously consider never darkening their door to purchase something in store. They have serious customer service issues.

It is great. I wished I bought one with larger screen. Best buy is best place to buy

Overall tablet really good Accessories like the CHARGER TOTALLY AWFULL SMH