Customer Ratings & Reviews

I placed my order online and it said it would be delivered by Sunday. My order was delayed and didn’t show up on Sunday. I went into a Best Buy on Sunday and spoke with an employee and they said there was nothing they could do. I went online and it stated that after reporting a delay Best Buy legally was required to offer me a cancellation. I was unable to cancel my order. I reached out to customer support and they said I couldn’t cancel the order or pick up in store and had to “just wait” I needed the iPad for work on Monday but didn’t receive until Tuesday at 7pm. On Monday at 7pm i finally received actual shipping information. Best Buy scams you by providing a shipping code for UPS when the order hasn’t even been accepted by a courier then switches it to your actually shipping code once they receive it days later. They do this so they don’t have to offer a cancellation or return when the item hasnt shipped. One of the worst shipping/customer service experiences I have ever had. I would highly suggest not purchasing online at Best Buy they will lie to you every step of the way.

The Apple iPad itself is great, but do not trust the Best Buy trade-in process. I started emailing the trade in team because the day of purchase that I had selected the wrong capacity/color on my trade-in. It took them over two weeks to respond to me and by then the trade-in time had lapsed. I spent close to two hours on the phone with customer service only to be told the only thing I could do was email the trade-in team.I was told that there was nothing they could do and wouldn’t accept my trade-in. Be cautious with Best Buy.

It’s good to know this is what the person who stole my credit card number bought. No ID check by Best Buy. Plus the constant reminder to review this product is insane. Stop sending me emails to reviews it.

I bought this 27 days ago, as of today, and Best Buy has a standard return window of 15 days. Since it is outside the return window, it's out of Best Buy's hands, even though I bought it on August 20th & today is September 16th.

This was bought with a stolen credit card. You’re complicit

NEVER HAD A CHANCE TO REVIEW THIS PURCHASE. PROMISED DELIVERY ON 7/10. TOOK OFF WORK FOR THIS. PROMISED TO INFORM ME ON THAT DATE ABOUT TIME. NEVER CONTACTED. I CALLED AND AFTER LONG HOLD WAS TOLD THERE WOULD BE NO DELIVERY. NEXT POSSIBLE WOULD BE ON 7/19. CANCELLED PRODOUCT THE NEXT DAY

Did not like it at all. Not comfortable to open returned it.

NEVER PURCHASED ITEM AS SOMEONE STOLE MY INFORMATION! PERSON OR PERSONS WERE ABLE TO PURCHASE ONLINE AS A “GUEST”, NO ONE VALIDATED THE IDENTITY OF THE PERSON WHO PICKED IT UP CURBSIDE! GOOD JOB BEST BUY!

I gabe a 1 star because I almost lost this item and the keyboard, awful service from best buy and fedex, sent a more than 900 package without asking for a signature, beside was deliveries in a wrong address and Best buy only said it was already deliveries contact your lawyer

Someone stole my credit information and made this purchase.

Worst sales people. They have no sense of customer service. We were treated like aliens. Just get rid of them please.

It's fast, the screen looks amazing, and everything runs so smoothly. Great for work, drawing, and streaming. It's lightweight and easy to carry around. A bit pricey, but totally worth it if you use it every day.

The sy is terrible to navigate around, but the tablet nice and fast

I can’t rave about this product enough I always wanted an iPad an extra screen more opportunity for use and travel is easier than a laptop and so many fun accessories I use it for college and it works amazingly for my needs the battery life is amazing the only downside is how heavy it is for someone with many chronic pain and illnesses it’s a bit hard to always hold it and not so comfy on low energy days overall amazing product

This is easy to use and navigate, seems fast, and intuitive. I really like it!

I love this ipad. I use it daily for 3d designing. Very fast and holds charge all day.

Love my iPad. A great electronic for just sitting on the couch and going through emails and facebooking.

Very smooth, graphics look amazing, and I’ve had so much success with drawing on this.

I love this iPad, it’s perfect for the average person but is able to deal with the plethora of things I have going on outside of just streaming, I read heavily on it, and note take on it.

Literally my favorite Apple product. it helps with my art, I play my favorite games, I even run my business using my iPad. the colors are vibrant and life like. the battery life is amazing lasting through movies and even when my daughter watches her learning videos on it. she's 3.