Customer Ratings & Reviews

I bought this iPad on day 1. I was absolutely hyped for the new OLED screen. It exceeded my expectations, until I used it with the lights off. Now, I don't always use my iPad in the daytime. Sometimes I chill at night, with the brightness turned down, while I'm watching a movie or playing a game. When I did so with this iPad, I saw "grains" and uneven specks on the display. I noticed this very easily within the first few days. I did some googling, and saw plenty of online articles detailing this exact issue: https://www.gsmarena.com/the_new_ipad_pro_oled_tablets_have_grainy_displays_multiple_users_report-news-62929.php https://appleinsider.com/articles/24/05/17/oled-ipad-pro-owners-discover-grainy-display-problem This is "OLED mura", which is not something unique to this iPad, but it is affecting this product to varying degrees. Some users speculating that there is a "panel lottery" in effect. Some folks luck out with excellent screens that have imperceptible mura. Others aren't as lucky. And of course, some folks use their iPad in bright environments where they will never notice this problem. Unfortunately, I was saddled with a very poor screen, and I notice this problem every time I use the iPad at night. It's honestly disappointing, considering the OLED was one of the main selling points of this iPad. Frankly, I would have returned this product but I missed the 15 day window. The only thing I can do is recommend for anyone looking to buy this product: wait a few months for panel consistency to improve, or see if Apple releases a software patch that may (or may not) minimize the issue. And if you do buy one, test it extensively at home, under different lighting conditions and settings. This is an expensive toy that should make you happy, not give you a migraine every time you use it in low light conditions.

BEST BUY SENT ME AN EMPTY BOX. This box was still sealed. It was never opened and they refuse to give me a refund. I have been back and forth with them I still have the box and they refuse to look at the pictures I sent them. Because FedEx dropped it off. I keep telling them the package wasn’t lost but they keep saying it was when I have the box still in. Hand never opened. They tried to get me to open it and keep telling me how do I know it’s empty if I haven’t opened it. Any person in their right mind knows an empty box when they receive one. Nothing inside the box moves. They refuse to give me a refund. I’ve chatted and called multiple times. They still refuse and tell me to call the police for a package that I received empty. Best Buy is a joke

Within an hour of me bringing this product home I got a notification that he does not have a genuine screen. Bought as brand new

I will never purchase from BestBuy again. Their delivery service, Roadie, failed numerous times. They just choose that they could not deliver and don't even attempt to ship the item and force you to purchase from others.

Original order 1/26. Shipped within 2 days - shipment lost. Replacement order entered 2/3. Several calls and on line chats, there has been no movement. It’s now 2/14. New orders indicate shipment within 2 days. What is going on. Your agent hung up on me on the last call three days ago.

Horrid delivery service never order online from best buy.

Worst service ever. I waited more than 30 minutes to do the return and ended up paying for the recycling process. According to Best Buy, you will not be reimbursed for the recycling fee if you buy an electronic item and return it.

This review is for service, not the product. I received this iPad that would not connect to wifi. Told to return and would ship a new one to me. They canceled the order for the new one, so I purchased again. Working great and I love it. Then they return the original iPad back to me and now have a bill for 2 iPads. Very frustrated with Best Buy.

This item did not work as desribed; quit charging and will not turn on after only 1 week

Terrible service, an enormous delay. I will never contact Best Buy’s technical support again. They are horrible, the worst experience I’ve had in many years.

I bought it new. But there is no plastic wrap, and the box is dirty. Does not look new. The product was returned.

would have been nice if the sales person actually ordered what I asked for. I will cancel the order and get it from apple.

Best Buy Salt Lake City store tried to sale me an open box iPad for more then was listed online. When I showed them the price online. The employee said it wasn’t the same one so I told him ok, well then I want the one they had listed online. He wouldn’t do it, I asked for a manager she wouldn’t do it either. They kept making excuses. So I said fine I’ll order it for pick and succeeded in purchasing it for the online price I just had to wander the store for an hour while they got it ready. When I picked it up the box it was more damaged than the one I had seen earlier. I opened it, and the iPad was dirty and had a screen protector on it. Their where quite a few dust bubbles in the glass. I noticed what I thought was a large scratch. I thought ok maybe this isn’t the one I saw earlier. I took a closer look and realized it wasn’t a scratch, it went all the way through. Separating the screen into two large pieces. I wondered if maybe with how thin it was, if maybe the thinner iPads where more fragile, so I went online expecting to see a bunch of people having issues with the screens breaking. Instead I found people testing apples claim that the thinner iPads were just as durable as the older, thicker models. When I showed the iPad to Apple geniuses they told me. The ipad was deliberately broken, the box and iPad looked like it had been scratched, dropped, or stepped on. The Best Buy had only shown one open box iPad of the model i purchased. I went out of my way giving Best Buy the benefit of the doubt, but it seems that when I went behind the managers back to get the iPad for the cheaper price. Someone damaged the iPad, in retaliation for not going along with them charging more in store, then what was posted online. I know this is more a review of Best Buy the the iPad. But I think it’s important consumers know how the employees behaved. I liked the iPad, but kind of sick of apple continuously trying to drive the cost up on electronics. The iPad boast all this power but the apps all run about the same. As when I purchased my last new iPad before it started slowing down. Only this iPad cost $200 more at launch than the last one. And it makes you but a whole new pencil at $129 making your old $129 dollar pencil, useless on the new iPad. It’s more powerful, but I haven’t really seen a major reason why, it’s the same old apps and iOS limitations, that keep the iPad Pro, from getting the most out of its hardware.