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Customer reviews

Rating 4.8 out of 5 stars with 105 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers praise the 11-inch iPad Pro's large screen size and its ease of use, finding it sleek, responsive, and simple to set up and operate. Positive feedback also highlights the Face ID feature and the device's lightweight design. While some users initially missed the home button, most quickly adapted to its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 105 reviews
  • Pros mentioned:
    Face id, Processor speed, Screen size

    Rated 5 out of 5 stars

    The best iPad Pro yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPad Pro had been looking long in the tooth. Tablets from Microsoft, Samsung, HP, and others were looking more futuristic than the iPad Pro. They often relied on facial recognition for logging in and were able to reduce their bezels by removing front-facing button which let them put larger displays in smaller overall packages. But Apple caught up and then some. The iPad Pro is one of the best Apple products released this year right alongside the Apple Watch Series 4. The aluminum back and sides are sleek, easy to hold, and exude luxury. The iPad's display is one of the best, if not the best, tablet display even beating out tablets with OLED panels (like the Tab S4). It may not get 100% true blacks but the motion smoothing, color accuracy (not to be confused with artificially blowing colors out), contrast ratio, and brightness all makeup for that. Face ID is smooth and works at any orientation. I have been able to unlock my iPad upside down, with the cameras to my right, cameras to my left, and cameras at the top. I don't know what Apple has done with Face ID but I wish they would do the same with the iPhones. Unlocking the tablet and making purchases is simple and has never failed me. The processor and graphics chips (actually all on one chipset) are extremely powerful. I was able to export a 15 minute 1080p video in iMovie on my iPad Pro in just 2 minutes. Games are console-like due to the display quality and underlying hardware. Some developers are really taking advantage of the hardware. I went with the 11" model as I have a MacBook already, something I use for heavy typing and, due to being a student needing to run specific software, I can't replace my MacBook with an iPad just yet. I had a 10.5" iPad Pro (from work) prior to this, my personal iPads range all the way back to the first generation, 2nd gen, 3rd gen, Air, and Air 2. I had a 2015 12.9" iPad Pro for a bit but the device was a little too unwieldy, it also took up more space than my 12" MacBook without really offering me any advantages (other than watching movies). I really liked my 10.5" iPad Pro and would constantly use that. The new 11" iPad Pro has the same footprint as the last gen 10.5" model while having a larger display. I think its the best compromise between device and screen size. I also went with 256GB of storage and the cellular model. Most people don't need the cellular model but it is a nice luxury, plus you can often finance the iPads through your carrier, interest free, over 24-months. 256GB seems to be the maximum amount of storage I need even when traveling for longer periods of time. It's enough for me to store about 25 movies (purchased from the iTunes Store and ripped myself), a dozen games, and all of my productivity apps (MS Office, iMovie, etc.). It being cellular gives me near-24/7 access to all of my documents and photos. Cellular and wi-fi browsing speeds are fast, I haven't noticed any slowdown between the two. I usually get around 60Mbps cellular and 200Mbps at home on my wi-fi network. The rear and front-facing cameras have been improved. I still wouldn't walk around taking pictures with an iPad (it does look rather goofy and a modern flagship smartphone will still perform better) but it does the job when in a pinch. Battery life is the same 10-hours, Apple hasn't improved or reduced that. The addition of USB-C instead of Lightning does open the iPad Pro up to more accessories and chargers. The memory card reader and dock I use for my MacBook work with my iPad Pro. It also means that I can use my MacBook's charger and it will quick charge my iPad Pro. External storage still isn't supported in iOS but I'm OK with that since I'm not trying to force the iPad into replacing my main PC. I also have an external, rechargeable battery that will quick charge my iPad Pro. Now, when traveling, I only have to worry about bringing three cables (one for my Apple Watch, one for my iPhone, and one for my iPad Pro and headphones), two chargers, and one battery pack. I hope Apple put USB-C in the iPhones soon as it would really help with things. I think the fourth biggest improvement (after the display, performance, and Face ID) is the way the new Apple Pencil works with the iPad Pro. No more having to awkwardly plug it in, find another storage compartment for it, or losing that cheap plastic cap over the Lightning port. It was easy snapping the Pencil to the side of the iPad. It automatically detected the Pencil, asked if I wanted to pair it to my iPad, and that was it. I found a case from UAG that lets me keep the Pencil attached to the side of the iPad when travelling. Battery life for the Pencil is even better, I have to charge it less than when I had my 10.5" iPad Pro. The magnets are strong enough to keep the Pencil from moving while traveling, I don't worry about it in my backpack like I had to with my older Pencil. People have been complaining about the iPad Pros being bent. They've been posting pictures and calling this "Bendgate." I really, really hate it when people add the term "gate" at the end of the word. It's supposed to be a play on the Watergate scandals but Watergate was the name of the hotel, Richard Nixon wasn't trying to cover up something to do with water. It's a pet peeve of mine and I wish people would actually use the term correctly. OK, moving on, I haven't had any issues with the iPad Pro bending. Mine came out of the box straight and I immediately put it in a UAG case. It's a more rugged, harder rubber case that protects against drops. It has a front flap covering the display and wraps around the entire body of the iPad. I checked my iPad Pro again, after a solid 2-3 months of use, and it still hasn't bent. I think the main point is that you should get a case for the iPad. I understand that some people don't want cases and that's fine, it's your device and you can use it how you want. I recommend at least getting a sleeve for traveling so that you don't have to worry about the iPad bending. All-in-all, I think this is the best iPad Pro. The display, performance, and Pencil 2 are all top notch. This is definitely a luxury tablet and it feels like one. Put the iPad in a case and that will stop it from bending. I will likely keep this iPad for a solid 2-3 years just as I did my iPad Air 2. Make sure you get AppleCare+ with it. I can't recommend Apple's extended coverage enough as it protects against drops, spills, cracks, or anything else accidental and not intentionally malicious.

    I would recommend this to a friend
  • Pros mentioned:
    Face id, Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had iPads since the very first one. Other than first to second, this is the most changes I’ve seen. I love the Face ID, especially since I have my iPad to lock often. I never use the camera. The better processor and memory makes it is much quicker for internet connections and changing apps. I was disappointed in the pencil. Can read my review on that (in relation to first gen pencil)

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Best Tablet on the Market but not 5 stars.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Powerful hardware. More powerful than many laptops. Excellent Apps. App integration with other Apple devices. Display quality. Cons: Apps do not take advantage of the power. Not a laptop replacement. Neutered by iOS. No native mouse support. No native external hard drive support.

    I would recommend this to a friend
  • Pros mentioned:
    Face id, Screen size

    Rated 5 out of 5 stars

    Best iPad yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth iPad in in the last eight years or so. I use them throughout the day every day, so it's an important piece of technology for me. This is the best one yet. (My last one was a 9.7" iPad Pro, and was fantastic.) The larger screen is awesome and I'm liking the FaceID, which I've gotten comfortable with on my iPhone Xs Max. Honestly, the only short-term downside is the USB-C, which is different from all my multiple chargers, backup batteries, etc. But I know that's the likely future standard so that's a minor issue today.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Weight

    Rated 5 out of 5 stars

    Really great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had an iPad gen 2 and a gen 5 and this one beats them hand down. New iOS iPad is wonderful. Don’t know where Apple can go from here. Buy one with the key board and forget your laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    My Best Friend (Device)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a device, this is probably my favorite tool ever! It’s up there with the moment I stood in line for hours to buy the first iPhone or when I bought my first MacBook laptop in college. The power in the device and it’s ease of use has made me so much more productive and efficient with video editing, taking notes, office productivity, and I’ve downloaded a lot of apps to help me enjoy the device in ways I didn’t imagine before I bought it. I’m only a month in and very invested in this new lifestyle of mobile computing anywhere! There’s something about the sturdy feel and quick use that’s so satisfying. If I want to write a note I just put the pencil on the screen, or if I want to take notes in a meeting, I can break out this beautiful screen that allows me to write in my own style, whatever I want in digital format! I have so many other projects to tackle that have become more possible now. Of course I’d recommend this to anyone who wants to be more creative, professional, or adopt a new style of computing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Mobility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a large windows gaming laptop as my daily driver this has been a great, and easier than expected switch. I can get all of the basics done here, email, pretty much any kind of “office” work involving documents ranging from spreadsheets, presentations and word processing all the way up to photo and video editing. Some adjustment is required to get used to iOS in a “desktop” environment, but I think most will get by fine as it is now and that will likely only improve once iOS 13 comes in the next few months. If you want a device that can provide superb content consumption and more than acceptable “office work” on the daily, this is a good fit.

    I would recommend this to a friend
  • Pros mentioned:
    Face id, Screen size

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Apple - 11-Inch iPad Pro (Latest Model). The first one does not have cellular. I use the personal hotspot on my phone when I need a cellular connection and that works great. This one is for my wife and it replaced an aging iPad mini. She loves it and has no problems using it. I suspect that would not be the case for the WiFi only version. She really appreciates the larger format and sharper image. She refused to us the "touch pad login" on the mini, but has adapted quickly to the Face ID. She has adapted to not having a touch button well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great display, great features! This even replaces a laptop in a lot of ways. I only give it 4 stars because it doesn’t come with a pen. I think that there is absolutely no reason why the pen isn’t included besides it just being an extra money grab.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Weight

    Rated 5 out of 5 stars

    Great improvement from prior versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the added screen size, improved screen resolution, speed of processor. Lighter than my previous iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size
    Cons mentioned:
    Home button

    Rated 5 out of 5 stars

    IPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iPad. Very fast and easy to use. I like the big screen and no home button.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Does what it’s supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright screen Fast processor Handles my programs well

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    If you can't afford it....be patient and wait!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is soo much better than the entry level lineup of iPads the graphics and speed are amazing, I use this as a in car tablet for uber and it has saved me from making soo many wrong turns and detail than on the old iPads. every uber driver should have one i feel, let alone anyone who will only settle for the best!!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great iPad Once Setup Was Complete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the iPads I have purchased, this is my absolute favorite. It does everything I need and functions a lot like my MacBook Pro. It loads fast, the color is great, it is great for online streaming, it is not too big or small, love using with my favorite app, and the magnetic feature is great. I also purchased the Apple Pencil 2nd edition with my order. My case lightweight folio case was purchased from Amazon because I wanted protection for my Apple Pencil. Although, I am considering purchasing the Apple Smart Keyboard folio because it is lightweight; however, it does not provide protection for the Apple Pencil and it is very expensive. The iPad Pro 11" is a great device. So far, I am very pleased with the purchase. I will say that it took over 2 hours for a Best Buy associate to setup my cellular feature with a Verizon associate. I was very disappointed and considered getting a refund because it took so long. It was such a huge inconvenience and time consuming. I should have contacted corporate about my experience but did not.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Home button

    Rated 5 out of 5 stars

    A better upgrade for previous iPad Pro owners!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite step up from the iPad Pro 9.7. Gotten used to the no button at the bottom of the device. Love seeing my brother draw from scratch. Only flaw, if you bring it over to any family's house; they will use it. I only wish I was more artistic!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Definitely worth the money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i have made. Can do most everything on it. The screen is absolutely amazing. Once iOS 13 drops you wont even need your laptop. Word to the wise, get a brydge keyboard for it. You wont regret it. Makes it feel like you have an actual laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    iPad Pro Fabulous

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best iPad I’ve ever owned! You will not be disappointed, this thing is super fast! With the new iPad OS just releasing I had to go ahead and buy one of these bad boys! 11 inch is the perfect size of you want to be mobile with it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best iPad yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few different iPads over the years, but this iPad Pro is the best version yet. I had held off going to the iPad Pro for a couple years because I couldn’t pull the trigger on the price. However, after using it for a month I definitely feel that I got my money’s worth. The edge to edge display is crisp and bright with great colors. It responds and loads fast with great multitasking features. For any tablet junky... it’s hard to imagine that it gets any better than this.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Love my new Ipad pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only owned it for 3 weeks now but i must say that I really love all the new features. Super fast and love the full screen feature no more home button. Takes wonderful pictures!!

    I would recommend this to a friend
  • Pros mentioned:
    Face id, Processor speed

    Rated 5 out of 5 stars

    LOVE this version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity of the screen & the Face ID, not to mention how fast it is. Took me a long time to track down the iPad and SO GLAD I did.

    I would recommend this to a friend
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