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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 5301 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 5,301 reviews
  • Rated 1 out of 5 stars

    Wasted Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drove a total of 3 hours (mostly in traffic) to get home n find out that they didn’t hold a charge. Got them “open box” with the condition saying “Excellent” . They were scratched/dirty and the box was also damaged (i do understand they weren’t going to be BRAND NEW, hence “open box”) however, they told me they were inspected before purchase which the name of the person was ripped off the description that says “inspected by ——“ They were ALSO still paired to the person prior which employees are supposed to make sure they disconnect when returned.” When calling the store, you can’t speak to any team members (bellflower outlet location) so they direct you to customer service which told me I had to drive ALL the way back which is a lie. Ended up calling the closest Best Buy to me and they let me return the item. I should’ve listened to the reviews from this location.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good but there should be a way to thrn it off when it is not in use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product if you're an Apple fan. Pricey! There are options with similar features/lower price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love these, but honestly, I’m pretty disappointed. For a product this expensive, I expected the sound quality to be at least on par with the hype, and it just isn’t. The audio feels flat and underwhelming, especially compared to other headphones in this price range. It makes absolutely no sense why these cost what they do if the main thing—the sound—doesn’t fully deliver. Yes, the build quality is great. The materials feel premium, and you can tell a lot of thought went into the design from an engineering perspective. But even then, when I actually put them on, they didn’t look that great. Kind of bulky and awkward—not really the sleek, stylish look I expected. If you care more about brand flex or material feel over pure sound quality, you might like these. But if you’re focused on getting the best audio experience for your money? There are definitely better options out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing but it has software issue. It take me 10-15 minutes to connect them to the iphone 14. It says connected on blue tooth but the phone will not switch over to head phones. Restart the the phone, on and off blue tooth, i tried it all. Software in the headset is messed up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok headphones would like more bass in the sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Midnight Marauder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Feels expensive. Wait! It is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones for anything great for everday use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Teenager friendly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for my teenager to use for everything

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is muffled when you talk on the phone but otherwise the product is great for noise cancelation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones Apple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too heavy did not realize when I bought beter ones outthere

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPod max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying the product right now. it is easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok now wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are just ok. I think I was expecting more for the price. The battery life sucks and the connectivity is too sensitive to all my Apple devices especially if they are close range. i wish I purchased the Beats Studio instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound great but way too heavy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too me they sound crisp, great in all modes but I can’t stand the weight of them, they also make my ears sweat within 30 mins of wearing them

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Airpots

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good good goood good good good goood. Goood

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones are good but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for blue they gave me balco but other than that they are amazing airpods.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the Apple max head phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good not great. Same as the lightning port. The connectivity for the lightening port was better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Buttons and delayed reactions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons are delayed when i pressed the button it was delayed by like 3 seconds and the buttons are very confusing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cutest headphones ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
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