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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1184 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Geek Squad Certified Refurbished AirPods Max's excellent sound quality, comfortable fit, and remarkable battery life. Many appreciate the pristine condition of the refurbished headphones and their sleek design. Some customers have noted the weight and fit could be improved, while others have experienced minor connectivity and volume issues. Overall, the positive aspects of the headphones appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,184 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely worth it!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought initially for the aesthetic and sound quality. They pair really well, have a seemingly endless battery life and are super comfortableto wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    AirPods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the sound quality and craftsmanship but I felt like they were too heavy for me. I have used other brands that are lighter and have more versatility and they come with a case for around the same price or less, but overall if you can’t go wrong with Apple products they work seamlessly with your other Apple devices and they have great reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Surprised by Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was nervous to order a refurbished product for the first time, but this headset is amazing. The box was a bit beat up, but inside the headset looked brand new and was wrapped in fresh packaging. The headset is perfect quality with absolutely no signs of use and I love the sound quality. Active noise cancellation is a must for long flights. My ONLY complaint about the AirPods Max is that they squeeze my head a bit too tight and become irritating if I'm wearing glasses with them as well. If I'm not wearing glasses (which is usually the case), I have no issues with comfort whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    10/10 condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really scared that these were gonna end up being all scratched up or scruffed up and alll damaged uo but these are like brand new straight out of the box which i love also to that it came with the charger. Note i received mine with out the apple box which im totally fine without but like to point out if your someone you wants the box or would like it your chances may be low of getting one since ive seen other reviews with the original box. Also like to add that even though it didnt come in the original bix it was well wraped up it bubble wrap and well packaged so no worries

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy experience was fine. These headphones, however, are HEAVY! and if you want to take them off and put them around your neck, forget it, they will grab your neck like a python. I also bought beats studio pro and frankly they are lighter and have almost the same features and sound stage with about double the battery life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Best sound cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: noise cancellation is awesome, audio quality is great, very comfortable. Cons: they are a little big over the head

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy, but amazing otherwise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished discount is a steal, besides the replaceable ear cups being at the wrong side (something that is easily fixed since they’re magnetic), these looked brand new. Sound and noise cancelling were amazing. The only issue I had was that they’re a little heavy, you can feel the weight after an hour or so or if moving your head up and down. This would depend on your head shape and size but they couldn’t work for me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy this after a friend shared his AirPods Max The sound quality is very good and well balanced. The headphones are very comfortable and did not bother me after 2 hours of listening.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro offer impressive active noise cancellation, delivering a more immersive audio experience. Their secure in-ear design and customizable fit enhance comfort. The Transparency mode is a useful feature, providing awareness of surroundings. Audio quality is excellent, with rich bass and clear highs. The compact wireless charging case is convenient for on-the-go use. However, the higher price point may deter some potential buyers.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my girlfriend and have them to her the other day. They came in beautiful condition, only one scratch was found (it was on the headband part and not obvious). Came with case, cord, in box. Only thing it was missing was instructions and apple stickers, but that is expected because they are refurbished. Turned on fine, connected smoothly, looked good, sounded great, charged fine. Feels worth it as of now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ! Such a good experience.Looks new,no scratch and fairly easy to use.great quality. I am so in love and it oozes quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good noise cancellation but not very loud, comfortable on the ears and head.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and very comfortable. A bit heavy, but the soft band helps a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPod Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and the noise canceling is so good. They also stay charge for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 4 out of 5 stars

    Works surprisingly great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Great, definitely competitive choice for over ear headphones. $500 for a headphones are not worth it but happy to see such a great deal on refurbished headphones. Refurbished headphones were in great condition, couldn't find any defects.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Refurbished!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of these headphones. Sound is amazing!! I bought refurbished in excellent condition and they looked brand new! Only downfall is the do tend to slip while in the gym ):

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Very quiet and easy to use. Reasonable battery life. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 4 out of 5 stars

    Still Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Apple AirPods Max are great and integrate perfectly into the Apple ecosystem. The Geek Squad Refurbished allowed for them to come in perfect condition aside from the original packaging not coming with them (except the box and cord of course). These headphones sound and work great even in 2024.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Refurb value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the refurbished lightning AirPods Max for essentially 50% of full cost (paid 249). They arrived like new, no issues, no marks, nothing wrong. Paired with no issues. Usually use the airpods pro 2, but wanted to try the over ear and they do not disappoint. Sound is excellent as is noise cancelation. Battery life is fine, but not great. Probably would not pay 450-500, but for what I paid, they are well worth the money. At the price I paid, 5 stars. Full price, probably lose a star.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The market is flooded with headphones all claiming to be the best I took my time on this decision and did not start with The Apple AP Max on my short list Every headjpne reciew was being compared to Apple so i added it yo my top 3 There are headphones with comparable sound but overall for my listening these were the best. The bonus is the noise cancelonibg and comfort None of the other ranked higher

    I would recommend this to a friend