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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great! Had a pair that were destroyed by my dog and bought refurbished ones to replace and you wouldn’t be able to tell a single difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gambled and won.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on the reviews- it seems like it's a gamble to order these. The common issue is not receiving them with the medium sized tips. That happened to me as well- but figured it wasn't a big deal. After all, you are paying them with an $80 discount. I received them with its original box, although showing signs of wear- again, not a big deal for me. All the accessories like its charging cable, case, and small/large tips were included in almost brand new condition. The AirPods themselves were also in pristine condition. Overall, you need to consider that you are receiving AirPods Pro that were previously received by another customer. If you want to pay for the gamble- you might just come out with an almost brand new set like I did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get these !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect AirPods ! Came in original apple packaging, just dirty original packaging. Who cares though I also got Best Buy promotion for free three months of Apple Music, tv and news. Best deal I could find SO HAPPY!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them now!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product came quickly quality was great looked absolutely brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noice cancellation. Perfect for travel.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great on long haul flights. The noise cancellation feature blocks out everything. And Inlove the size over the bulky over the ear headphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Exactly as expected from refurbished item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived by the case itself with charging cable. Has a pretty visible scratch on the lid, and the case is a bit dirty. Other than that, the tips are clean and the Airpods function well. Magsafe case works on magsafe charger. It came with two years of apple care + apparently (according to my phone at least) Very cheap compared to new so above are expected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality for refurbished airpods pro.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and to be refurbished, the quality is very impressive,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and they are associated with someone else’s account. Supposed to be geek certified. Did they not check they were still locked to another account? Now I’m getting notifications dude knows where I am all the time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked brand new, don’t see no scratches and it sounds amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition. They work how they are supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and feels like new. Working great no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Refurbished AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods came in great condition! Sound great and charge just fine! I am happy with them and so glad I purchased them. Came in brand new condition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the airpods work perfectly but the 6 month apple music thingy was a little hard to activate. The package itself came dirty though but overall there are no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished 1st Gen. AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new. Case not new, minor scratches but no biggie. I will buy a case cover anyway. Works perfectly. Love the noise cancel. This is my 3rd pair. Lost one unfortunately, so this replaced it without spending the new pair price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ew…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had them long enough to rate the performance bc I’ll have to google how to operate them. But my first impression was that they were filthy looking right down to the case with dust and fuzz all over them. I’ve had refurbished items before that looked brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these ones for my son bday and he love them he had the original ones but he really enjoy these ones more feature more compact and just overall better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AIRPODS PROS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect and still work till this day and I drop them in water n all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came with extra set of earbud tips and a charging wire all in perfect conditions. Delivered in my mailbox which I appreciated.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition but the case stopped storing charge after a couple months. Now i have to plug them in every use. Worked well for a while though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent product, it works perfectly after 15 days of use.

    I would recommend this to a friend
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