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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A good bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and noise cancellation, and much more reasonable price than for new ones. The battery life of five to six hours is less than what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good quality, Love Noise Cancellation.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good. I honestly didn't really expect a good quality since it's a refurbished product. However, it worked very well, lasted long, and did its work. (I love noise cancelling function. I honestly can't live without it now lol)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Airpods pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and comfortable to wear.Easy to operate with lots of user info.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and long lasting battery. Only complaint is when on a phone call, the other person can hear any and all background noise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    1sr Gen Apple Pro Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st Generation Apple airpod pro are decent nosie canceling ear buds. More comfortable than regular ear buids plus noise cancelation. At this time a noice low cost alternative to the new genration which does offer better blue tooth and a little better sound but at a higher price

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AirPod Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and long lasting battery life. Also the ability to find them if left behind or lost is the reason I would highly recommend them. I’ve tried Beats and other brands over the years but these are definitely the best for me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refurbishment. Nice sound. Sometimes apple buds hurt my ears. Other brands fit my ears better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones. These are my second pair since they have came out. I love the battery and the fact I can run with them and they won’t fall out. Over all they are the best.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    It is tough to beat the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Airpod Pros are really awesome. They stay in my ear properly. They are very light so I don't even know they are in my ears. I like the ability to change between Noise Cancelling and Transparent sound modes easily on my phone. The sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really a Best Buy! It works really well like brand new! No issues whatsoever!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    AirPods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable, really easy to pair, great sound quality and noise canceling

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 17 year old daughter. She previously had regular AirPods. She is very happy with this product. The noise cancellation is amazing and sound quality is great. The battery is long lasting just as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Cool for chill people; not physically active.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are typical of what you expect from an Apple product. They sound great. The gestures are cool too. They are what they are. I do not recommend these for exercise or any sweaty activities, as they tend to fall out. And when they do, it is without warning. I found it odd that they don’t have a volume control, or perhaps, I just haven’t found it yet. I just use my phone’s volume control.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was optimistic about buying new head phones this small. But, I love them. They were refurbished and I still can’t find anything wrong with them. The battery has improved and I get more talk time and the Audio is much better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love the AirPods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these AirPods! I was so surprised how well they block out sound. The battery last and recharges fast. I even wear these with no music just for the noise cancelation lol. Ordering process was easy and delivered to me asap!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    airpod

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelation. Sound good. Fit everywhere, love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my EarPods all the time. Super easy to connect to any Bluetooth product. They hold a charge for a long time, and have excellent sound quality!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air pods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an about 6 months the top of the air pods start to burn and change color then keep telling me I left it some where when it’s in the pocket . It also don’t whole change for long

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised by how well the noise cancelling feature works. I have had a couple of connectivity issues but they were easily resolved and mostly haven't had any trouble (a few months after purchasing).

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great set of wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods Pro have great sound fit nicely the only complaint I have about them is that they can fall out when bending over and battery life is a little short only about 3.5 hours of continuous listening

    I would recommend this to a friend
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