Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 3.5 out of 5 stars with 34 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-34 of 34 reviews
  • Rated 1 out of 5 stars

    Bought Unlocked but I received carrier locked

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone 12 recently. The description says Apple - Geek Squad Certified Refurbished iPhone 12 5G 64GB (Unlocked) - Black. But it is carrier locked. It became just more than 15 days I purchased. It was too late for return when I came to know the status of the device. I loose more than $300. -Snigdha

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best purchase. I upgraded my daughters phone. She loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very minimal damage and seems to be working like new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone perfect for my child good to perfect condition highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal condition and performance, 99% battery life as well, for $300 well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone and very good condition 9/10 i love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone didn’t work at all. Touch screen kept freezing, apps kept shutting down, texts would not go out and the same text would be received over and over again every few hours. Complete garbage. Returned to store after 2 days.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Service Battery

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone 12 came in good condition. However, the battery has 71% health. Whenever the device is charging (20w power supply) the phone will still keep draining the battery if you use it while charging. If you're going to refurbish a phone to resell, then at least swap out the old damaged battery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love refurbished Apple products from Best Buy. I buy them every time. I also love the $400 raffle offer if you write a review. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 64 Gb

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time, and product is working ok, sometimes the phone freeze

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LOCKED

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was locked and cannot connect with any carrier.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Watch and check battery health!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery health 87%. Refurbished iPhones via geek squad don't mean we get a brand new battery. Good thing is no cosmetic damage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience ever with a phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to save money by buying this phone. You charge it in the morning and by 1pm its dead. Tried to return it and its past the 15 days. Best buy tech was no help at all. So disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great And Spectacular Deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I always get my phone through Best Buy is unlocked and refurbish, especially iPhones, and this iPhone was one of the best deals that I have ever had purchasing a device. It was remarkably clean and no scratches. No cracks no dents or anything works perfectly fine and has a great battery. I highly recommend buying your iPhone refurbished and unlocked through Best Buy.

    I would recommend this to a friend
Sponsored