Customer Ratings & Reviews

I bought this refurbished Apple iPhone 13 for my son, and honestly, I couldn’t be happier with the decision. I was a little hesitant at first about buying refurbished, but this phone arrived in excellent condition — it looked almost brand new. Setup was quick and easy, and everything worked perfectly right out of the box. The performance has been smooth and reliable, and my son hasn’t had any issues at all. He uses it for school, staying in touch, and of course a little gaming and videos, and it handles everything without slowing down. The battery life has been solid, lasting him through the day without constantly needing a charge, which gives me peace of mind. The camera quality is also impressive — he loves taking pictures, and they come out clear and sharp. What I appreciate most is the value. I was able to get him a high-quality phone without paying full price for a brand-new one, and it still feels like a premium device. If you’re considering a refurbished phone, don’t hesitate. This was a great experience, and I would absolutely do it again.

The iPhone works as it should. You just won't get service for it. When I activated it I got a text from ATT saying the phone still had an unpaid balance on it and I'd have to stop using it or pay it off. ATT booted me off the network and I couldn't make calls or send texts. The next day it worked and lasted for a month. Now ATT booted me again saying it's unpaid. Had to get on ATT support call 3 times for them to tell me to go back to Best Buy to get a replacement phone. Because Best Buy's Geek Squad "Certified Refurbished" does not include checking to see if the phone is paid off and able to be used. You're playing the lotto it appears if you buy refurbished nowadays.

Store person who helped me said this phone would be great since I already have ATT account. Wasted time transferring and then it would not recognize SIM, checked device online with ATT - says the device is locked and a different carrier. BB also wasted my time on support chat so long I missed the window to call and talk to someone. Do not trust Best Buy.

OMG!! I upgraded from and iPhone 11 and I am thoroughly satisfied!!!

Phone lasted less than a year and having issues and have to get a new phone.

Phone working great, phone looks good plus I have geek squad protection