Customer Ratings & Reviews

I bought this for my daughter for her birthday and she loves it. Great buy!!

Refurbished computer that works well and no issues.

I ordered online as a present. It was supposed to be the 2023 release. They sent me the wrong device. I was told I could exchange it in store at any store. I went to my nearest BB and they claimed I had to take it back to the store I purchased it from because they weren't willing to exchange it for the open box that they had and adjust the price. I drove 30 min to the store I had this one shipped to only for them to argue that I had the right device although it had been confirmed on the phone and at the other store that it was the wrong release. I used to work tech support for Apple so the fact that they were trying to argue with me was frustrating. I ended up going back to the store that was closer and just paying the difference because I had given the gift and it wasn't until they opened it that I found out it was the wrong device. I will never order online again they people in the store and online don't have a sense of urgency when they mess up and aren't much help at all. I ended up spending more money to fix the issue myself. I'll stick with buying new and out of the store or just going to the Apple store.

This laptop did everything we needed it to do! We love it!

Worth it! Perfect for what I need ( small business) price range and quality is best around.

The laptop was in excellent condition. Everything worked as it should

Delivered as promised for my granddaughters graduation.

Brought this for my daughter, who loves it. She’s able to do her homework and play games.

Don’t do it. They gave me a defective charger that does not belong with the MacBook, and when the piece broke off inside, they told me that that negates my warranty. It will be a waste of your money.

The MacBook Air works well. It functions well and the quality is good.

The laptop was delivered but I never got it running on 3 months of back and forth with Best Buy FedEx and local police department but no resolution I’m out 600 dollars and no laptop to show for it..

Works exactly as advertised. No problems so far. Doesn't really have any battery life to speak of but the ad copy was vague on that and I wasn't counting on it.

This was purchased as a Christmas gift. Upon receiving it I was a little suspicious because of the overall condition of the computer; however, I decided to set my concern aside because of the Best Buy quality assurance and the fact i bought an open box tv over 15 years ago with no issues. In any case, the computer did not come with the correct charger and when we finally received one the computer would not hold a charge. The local staff in Mays Landing, NJ was very pleasant/helpful but we ended up returning the computer for a fefund. If you are considering a computer, BUY NEW!!

No one told us that it was a second-hand computer that had been used for more than 3 years, on the other hand it has been presenting faults which have forced us to take it to technical services.

Worked well for about 3 months until the screen went out on me in class, turns out the backlight went out.

Geek Squad rebuild was awesome. I wouldn’t consider purchasing a remanufacture from any other company.

It was my daughter present and she was so happy with it

I purchased a refurbished MacBook and it’s in mint condition!

Disappointing experience with Best Buy. Received the wrong laptop and charger, and returning it was a hassle. Initially denied, but eventually apologized for their mistake. Wasted time and energy. Not impressed.

Came broke and didn’t stay charged. Brought back day after purchase cause it was trash