Customer Ratings & Reviews

i like how it is easy to set up , good laptop for such a price

You can enjoy this laptop's exceptional features at a discounted price with our exclusive student's discount.

Package came as expected and delivered on time, purchased for my mom who needed a new laptop but not quite brand new.

my son is using it for college and the overall performance is great.

My daughter loves her new ( Used) laptop. Really great price for a college student

A great deal for the price! Exactly what I need for school and remote work!!

Appears to be in flawless condition, and is working beautifully so far.

Couldn't have asked for a better deal! The laptop was just as described and works great! Looked like a new unit except for some very, very minor scratches on the top side of the laptop.

Still a good purchase, fast and capable of word and everything I need.

Excellent refurbished computer that is accessing expectations.

Well worth the money, especially if you're looking for a discount. So long as you don't mind some scuffs on the outside of the device, it's a great value.

Great for my school homework would recommend love!

Stop working less than a month after purchasing. Bought for my grandmother first year of college had to find another only had it 2 weeks I didn’t get the warranty big mistake did think it would last more than 2 weeks though

I received the first laptop and it was only 256 GB hard drive. I returned the original laptop and they insured me that I would receive the proper item that I paid for. I received another laptop that was 256 GB hard drive instead of 512 as advertised it as I paid for, said they were sending the proper item again for the third time and never sent anything. they lied to me three separate times and I’m returning this one and never shopping here again!

I received the wrong laptop from Best Buy when purchasing this (I received one with 256GB SSD instead of 512GB SSD). The customer service line said I had to go to the store to do the exchange, the store said I had to call the customer service line. After spending more than an hour speaking to five different customer service reps after going to the store, the fifth agent told me I'd need to call back in 2-3 days to see if someone could help me exchange for the product I actually ordered. Truly unbelievable. I will never order from BestBuy.com again. Also, everyone please check that the specs on the laptop you received actually match what you ordered.

Excellent condition and worth to buy. Much recommended.

It was a gift to my daughter and she is extremely happy with it so for me that is all that matters. She said the battery life is good, the speed was good and the display is awesome!

In my opinion I feel like I could’ve made a better purchase if I knew more about computers but overall it was an okay purchase for the deal I got.

I bought this as a gift to my brother who lives abroad. And he was so satisfied with it. Functions well.

The refurbished laptop looks to be in good condition, but it continues to glitch and restart. We have only been able to use it for internet browsing, and yet still experience these issues. We are experienced Mac owners and are not able to make this work to any sort of decent user experience. We have purchased many refurbished Macs before, but this one is un-usable and will need to go to the trash.