Customer Ratings & Reviews

Im calling this a bad delivery bc the box came with only the watch band and charger..NO WATCH. I called Best Buy, they said I should have recorded opening the package but then said I could bring back in store...WRONG. When I went into the store, the very nice Asst Manager spent almost 30 minutes on phone to then tell me the watch had to be sent back to Best Buy. The people were nice but Best Buy seems to be slipping on communicating procedures to their people.

Geek squad made a great diference on the price of my apple watch!! And it is like getting a new one!

It is a great watch love it was a gift for my son and he cant beleive he got one. Thank you for making it affordable

After one day of wear, the screen is popping up. Because it was a gift it wasn’t used right away, and now the return deadline has passed. Very disappointed.

Great! This was a very good purchase with quick delivery. I am happy.

Can’t review the refurbished watch due to the poor condition in which it arrived: just the watch, carelessly thrown into a box by itself; no charger, directions or anything else. Seriously Best Buy? Thankfully, I was able to return it with no problem at an area store. But no more buying refurbished items from them.

i got this for my niece and she is really enjoying it

Good watch. Great fit and it was very easy to use when setting it up. Also liked that it came with an extra band.

Great purchase. Just what I was looking for. Very happy!

Box arrived with everything in it but the actual watch when we spoke with Best Buy and fedex they both gave us the runaround and eventually told us they couldn’t do anything never got the watch or a refund

I wonder how they become so unprofessional. I ordered a refurbished apple watch. They sent the watch without even checked that the watch already has icloud signed in. Returned it.

Refurbished was fine until it wasn’t. Seemed fine then battery life went to crap after about 5 months so we were screwed and left with a costly lesson

The Apple Watch I bought has bad battery only last a couple hours not worth prize

Doesn’t work won’t even turn on bad watch wouldn’t recommend anything again I had already returned a computer now this

I was told that the watch was compatible with my iPhone but I have spent hours and I can’t get them to pair. So frustrating and a total waste of money.

It was a nice watch however the microphone didn’t work. Overall liked the watch and the color but ended up returning it.

Had 1 week took back fixed for 1 day and nothing. Dont hold charge $158 doesn’t work!

Charged to 100% and died 6 hours later, super disappointing because the reason i got a new watch was to get a better battery and it basically acts the same as my 3 year old watch. Wouldnt have bought if i knew it would act the same

I am extremely dissatisfied with Best Buy's customer service guidelines concerning my Apple Watch. The representatives following their guidelines ended up being unhelpful and failed to resolve my issue. This experience has been frustrating and disappointing, leaving me feeling undervalued as a customer. Immediate improvements are necessary for better service.

It arrived lots if scratches……………………………………………………..