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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1883 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the iPhone 11 256GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and consider it a worthwhile upgrade from previous models. Some users expressed a preference for a home button and noted the phone's weight. A few customers mentioned concerns about the device's memory capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,883 reviews
  • Rated 5 out of 5 stars

    Great phone upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally gave up on my iPhone SE after the battery started playing out and being product shamed for having such an old version (is that the first iPhone ever??). The iPhone 11 is a beautiful phone with a long lasting battery and great camera. My only con is the size - it is significantly larger that my old one and it appears to be very fragile. My fear is it falling out of a shallow pocket (don't want to add a case due to its size), so I got roped into the Apple Care. I also like the 128K to store music and photos. In spite of the size adjustment, I'm very satisfied with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello new phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having just replaced my iPhone 6-yes 6! This new phone is fast, with a long battery life. Take awesome clear pictures and has a bunch of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade from iPhone 7. Wow what a difference. Like the camera and the home free screen. IOS 14 makes it that much better. Wish we could've gotten the green but it was out of stock in store. Size is good-comparable to xs max and the battery is so much better than the 7-obvi. if you need to upgrade-consider this- particularly as iPhone 12 is about to drop-there could be a sale on this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a standard 7. Hugely noticeable difference. Longer battery life, bigger and better screen, amazing camera(s), and all around faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The phone is fast and really like the large screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is larger than the 8 plus I had, but the phone is smaller. We love ease of use and face recognition. Takes great photos also!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was long overdue for a new iPhone. I went from a 6S to the 11 and wow! What a difference in speed, picture quality, sound, everything. The price was good, too. I was glad I had waited so long to get a phone. After taking some time to adjust settings to what I wanted, this phone functions perfectly for me. It will serve me well for several years as I am not a person who needs the newest iPhone at every release. I got the purple color, which is really a grayed-out purple, so it’s subtle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, is very fast, like the face sign on option. Easy to use, battery lasts long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely satisfied!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An iPhone X was my previous phone and after looking at reviews of IPhone 11 it read as a budget phone or a downgrade from an OLED screen with Stainless steel casing. Being on a budget while shopping for a new phone I had few choices and did not want to go the way of the SE so I took the plunge. I LOVE my IPhone 11, the screen really is not all that different and I don’t do movie nights on an iPhone, lol! The battery life is AMAZING! And the wide angle lens is INCREDIBLE! In NO way Is the IPhone 11 a downgrade! It’s ULTRA fast and has all the perks of the IPhone X. I don’t miss the stainless steel and who notices anyway when everyone has some kind of case on their phone. Extremely happy!! You will not be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 6th iPhone. They keep getting better and better. The camera on this thing is amazing. Face ID rocks. It’s fast as lightening and the battery last forever. Only Wish it came w a wireless charger instead of the cable. But other than that. Can’t go wrong w iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and battery life!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought the phone for my daughter for Christmas and she is absolutely thrilled with it. She loves to take videos and selfies so this camera really fits the bill for those activities and the battery life lends itself to lots of action without missing a beat. The increased storage is also a much needed upgrade over her iPhone 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great upgrade from iphone SE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from a 3 year old iphone SE. Love the bigger screen and really love the extended battery run time. I used to have to charge twice a day, now, this phone gets me through the whole day on a single charge. The camera is a big improvement too, especially like the night mode for taking dimly lit photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement for my Iphone 7

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I damaged my Iphone 7 display severely that I had to replace it. It was a good phone but could not get the same model. The closest was an Iphone 8. Then I saw this Iphone 11 for only $100. more the the Iphone8 and larger screen plus better battery life. A great value and photos are so much better with this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the New Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the iphone 6 to the iphone 11 and am loving all the updates. Very intuitive and user friendly features, bigger screen size, longer battery life, faster charging and much improved camera. So glad there was an option at this price point, as I was not willing to pay $1,000 for a new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service for much needed upgrade!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This update was a big jump for me from 6s to 11. Hello increased storage and battery capacity, display and camera resolution, and digital zoom! Larger screen size, dimensions and weight, so making the adjustment in safely handling the phone used primarily for text and data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone is perfection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone!!! it is easy to get around and operate....I love, love the camera! the pictures are so clear! It is a bit heavier than my old 6 but loaded with goodies.....I only wish I had bought it earlier. I got it at Best Buy and the guys were FANTASTIC !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was traded in for our college aged son. It is an upgrade from our last I-phones. It seems to have many updates and options from our older models. The dual camera feature is nice. It is a bit bigger than our old ones. The amount of storage is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I’ve owned

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone I’ve ever had. I really appreciate how long the battery lasts and the size of the screen. Everything it does seems faster than any of my previous phones. I even use it to take notes instead of an actual pad and pencil. Really intuitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever had. Camera is incredible, battery life is insane, performance and speed are second-to-none. I'd had an iPhone 6S for almost four years when I traded up to this, and it's pretty remarkable how much better the iPhone 11 really is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held off from upgrading from iPhone7 and the 11 is a huge jump. Faster, smoother, and the big screen is great. My favorite is the night mode feature on the camera. I take lots of pictures in my dark den during the winter hibernation and the quality and clarity is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this phone was a big step up from the 6s that I had for many years. Now my phone runs quicker and has 4 times the storage. The battery is awesome also. I’m able to stream music and play games for hours and most of the time only have charge while I sleep.

    I would recommend this to a friend
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