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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,905 reviews
  • Rated 4 out of 5 stars

    I love the face recognition for sign in.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was an iPhone, which I used for 5 years; so I wanted another one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ignored by staff TOO BUSY BSing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much got ignored by staff. Phone works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item with very great service. We recommend to family, friends, and more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s just “ok”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First iPhone since I had the 4. Regret going back to Apple. Only did so because most of my family has iPhones and Apple had made texting between Android and IPhones troublesome. It’s only been a week but as of now I miss my Pixel 2.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Same iPhone experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 11 but coming off of the Xr it is definitely not an exciting purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A solid phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid phone that helped me out when my 6s died. Its decent and reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I cannot think of any issues that I have had with this device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little pricey, but solid upgrade from iPhone 8. Staff was helpful during set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still struggling with some swipes and trouble with voice commands on message especially. Absolutely upset that Apple is stopping for iPhone 6s since it is a better size and I can reach apps with one hand.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love the phone thus far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still trying to learn some of the features and capabilities of my new phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good but tech 4 hours to set it up because he had to do it twice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Red phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well. Glad I upgraded from a 6S. Miss the finger ID.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very cute and lightweight!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that this iPhone comes in so many colors and it’s just very cute!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than older phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets hung up or stuck several times a day. Turn off & back on to continue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to get used to new Iphone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a lot of difficulty using this IPhone. Does not ring all the time, just goes to messages. I am taking to Verizon to find out why this phone no matter where I move the ring button does not work. Have to be constantly checking to see if anyone called. Wish I had stayed with my IPhone 6!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great quality and durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an update to my existing phone and this iPhone 11 was perfect for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone works just fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem is that the color says purple, but the color is actually lilac.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As all apple products, very user intuitive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been nice to know that you do not earn points on this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone but not as strong as expected. Works nicely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what he wanted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's older phone wouldn't hold a charge, so we upgraded to the 11.

    I would recommend this to a friend
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