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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 2,905 reviews
  • Rated 5 out of 5 stars

    Amazing phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in love with this phone!! I traded in my iPhone X (which I was hesitant about doing since it was so similar) & I am so glad I did. The purple is such a beautiful color & I love the size of the 11. Battery life is excellent. I don’t notice not having the OLED screen like I thought I would. The price for the phone is on point as well. Camera is exceptional considering the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    never buy from best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter for christmas and it came without a sim card so my daughter was upset all day- I will never but from best buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lots of issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible phone Has not worked. No calls or text. Can’t get a refund. Highly disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have trouble getting it to come on, con't like it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to return the phone, if there is an emergency I will have a hard time getting it to come on. Don't like it at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in iPhone 11.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not happy! Volume control difficult. Bell shuts off too easily. AND it gets hot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen is easily scratched.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is terrible. It is easily scratched. The phone wasn't dropped or anything and there are now 2 scratches on the screen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this phone hard for the past four years and it is still working great! No issues with hours of usage per day! Apple has never failed me!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don"t go to Best Buy before 1 pm.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee was excellent. Not enough employees. Maybe you should open at 9 am.rather than 10 am.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a Steve Jobs creation!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Response lags! Typing is torturous! Performance is egregious! Don't buy this Apple knock off!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless without sim card.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came without a sim card creating a lot of problems and wasted time. Still not operational.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Letdown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it one moth ago and already having problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just as great as an iPhone 11 Pro and further on!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead on Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color was amazing, but I had to return it because the phone wouldn't power on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly I’m having problems screen shots

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t stay charged only and have only had it a month

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone!! I have had it for over 4 years. Still works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast like all Apple products. Easy to use and good battery life. Fun product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son was in shock when he received this gift...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this phone. I'm an Android dad, but wow, the cleanliness of iOS and the great manufacturing of Apple products is something I've always admired. If it makes my children happy, I'm happy. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Definitely worth the money and the colors are awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my red Iphone 11. It works great and haven't have a problem with it.

    I would recommend this to a friend
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