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Customer reviews

Rating 4.8 out of 5 stars with 870 reviews

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Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 870 reviews
  • Rated 5 out of 5 stars

    11 Pro Max - quality, value, and beautiful picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really enjoying this phone. I went from Touch ID to Face ID and I’m really enjoying it. This phone takes beautiful pictures. I traded my 8plus for the 11pro max vs 12 pro max due to I thought it was the better buy with a lot of the same features the 12 max pro with offer. I love the camera and the snappiest of the phone. My 8 plus was slow in comparison to this one. I can browse the web while having multiple screens open and my phone never slows down. Oh, I really enjoy having the larger Oled screen too. The notch is not as bad as people have complained about you really don’t notice it. Anyway if you’re looking for a good phone get this one, you will not be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the pictures this phone takes. It met the mark on almost every level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good camera and battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this iPhone it’s pretty good quality and the battery is very good as well my phone stays pretty much changed all day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing and so user friendly. The images it captures at night are spectacular.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera, is fun and when recording it’s awesome!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value dollar per dollar!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new iPhone separated itself from the rest, is lighter, it feels right on the hand. The transition from a physical button to a digital operation is painless. I will recommend this iPhone to anyone with an iphone 8 and below. Newer phones are very similar but I will still say the iphone 11 pro is a better phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This iphone takes great picturesIt takes time to g

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a little time to get use to this iPhone, because it no longer have the home button you have to swipe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone as expected for the latest iPhone , got it for the wife and she has no complains about it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplicity meets need. One rugged price of equipment. Still has the same kinks like the face unlock doesn’t work when your driving Or at an angle and people will see u putting in your passcode If it doesn’t work. These are easy fixes. It could use multi tasking otherwise the best speedy and beautiful. Too expensive .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The phone keep crashing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The constantly crash so planning on return it before my 14 days expored to get another one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best iPhone ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the iPhone 11 Pro Max for a little over a month now. I can say that this is hands down the best iPhone ever. It is very expensive yes, and it does what most other iPhones can do but this phone does it all so quick and smoothly. Every app loads up quick, and the battery life is outstanding. I take my phone off the charger at about 1pm and head out at 3pm. By the time I get home at around 1am I still have 50 to 60% battery life left. I use my phone quite a bit throughout the day to play Pokémon go lol and watch YouTube / browse the web and social media. The camera is also remarkable, especially when shooting video. It takes the best video I’ve seen on a smartphone, I always shoot at 4K 60fps and it’s crisp and pretty. Especially in low light / concerts. The screen on this iPhone is very bright and colors pop nicely. It’s my favorite smartphone ever. I know this phone is very expensive, but If you’re a “power user” and want a great camera on your phone, then I think it’s worth the money. Skip the base model and get at least 256gb though. You’ll quickly eat up storage if you take a lot of video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I Exchanged To 11 Pro Max From 11 Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Pro Max iPhone. I’m glad I exchanged to the Pro Max from Pro since Apple changed a few features from the XS that are no longer available such as ‘Zoom’. Was correcting a lot of my texts on 11 Pro, so I upgraded to the Pro Max after using my son’s Pro Max. Difference between the two models is battery life (which is still great on the Pro), higher resolution screen, screen size and everything else is the same; the Pro frustrated me since I was correcting a lot of my words, again Apple does not have the Zoom feature on the current models. Camera is awesome and I’m still getting used to the functions, after viewing many canners videos on tips and tricks I’ve now shown interest in smartphone photography. They are some noticeable bugs with iOS 13.3.1 and look forward to the new os. Sound from speakers is amazing. Personally I feel sound quality walls via handset, speaker and Bluetooth is much improved from xs. Charging with the new usb-c cable and adapter is so convenient, I mean 30 mins gives you 50%. All around great device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing camera!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade from iPhone X. Amazing quality only Apple provides. Longer battery life, unbelievably fast, and pictures are amazing! Previous iPhone cameras were not good in low light or in settings with bright sun in background. Pro max delivers amazing photos and videos in all lighting. Wife initially upgraded to the Note10+, but changed to a Pro Max for the overall functionality and camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around great except reception

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been part of the Apple Ecosystem for going on 10 years now and the iPhone 11 series is by far the best offering yet. Camera is a huge upgrade, which I didn’t think was possible, and the battery seems to last forever. Plus it’s super fast and the screen looks great. Only issue I’m having is slightly less reception than I did on my Xs Max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has some awesome upgrades. The camera is phenomenal. Speed is unbeatable. Picture clarity is awesome. I’ve gone over a day in a half without charging the phone. Not just a normal day but on a four hour car trip on it constantly. Kudos to Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPhone 11 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Made the swap from a XS MAX recently, and love the camera upgrade as well as battery power. This phone is great. The midnight green color is also absolutely stunning and I get many compliments on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had an IPhone for the last 6 years, and this is definitely the best one yet. It takes awesome pictures, screen size is great and battery life is outstanding, Glad I upgraded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new iPhone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the iPhone 11 Pro Max as a replacement for an ailing iPhone 6+. I love everything about this new phone. I am especially pleased with the clarity of the screen and the long battery life. I love Apple products because of their user friendliness and their intuitiveness. I had initially been intimidated about the lack of a home button. But, I got used to the “virtual” home button and new swiping motion almost immediately. The Midnight Green coloring on the phone is quite stunning. And, I am thoroughly enjoying my free one year access to Apple TV+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, best camera, big screen, ease of use, what’s there not to love. I am in love ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone XSMax is one of my favorite and best phones. I think I have had every model of the iPhone except the 8. The iPh 11 ProMax improves on the older model quite a lot. They look identical except for the camera, but it really is a big improvement in battery life, screen, picture quality and function. Quality feel and look is excellent. I do hope it is not plagued with battery issues as so many modern day iPhones tend to have. Its expensive !

    I would recommend this to a friend
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