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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,907 reviews
  • Rated 5 out of 5 stars

    Solid Update & Great Performing Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned my old iPhone 7 Plus for 3 years but still running great, I hadn’t thought much about buying another phone until the 11 Pro was announced. I liked what Apple offered on it and made the investment. I wasn’t disappointed and even surprised in other features like the fact it can use AT&Ts 5GE network which isn’t real 5G but LTE using multiple antennas to double up the bandwidth. Cool! As for the camera and battery, the reason I bought it, didn’t disappoint me. Taking pics is now a lot more powerful and faster yet keeps it simple and battery life helps enjoy it for longer as it’s the best I’ve ever had on any smartphone. I’ve been averaging about 15 hours of heavy usage in the last couple of days. Everything from enjoying music and videos, texting, phones calls, IG & Snapchat. Even did some video editing after capturing some video and taking pictures. I’m sure I can improve the life once the novelty of it goes away and I don’t turn it on unnecessarily. LoL As always its way faster and the screen looks amazing in any light. Though a little heavier than any phone I’ve used, the Midnight Green looks awesome in my opinion. As to why I like using an iPhone, I know there are lots of choices running Android but the simplicity of taking pics and video, editing them and syncing them across my devices and posting them while on the move are key for me. So, that’s my take on the iPhone 11 Pro Max after the last 4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! Just wow!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so I went from the X to this phone and was not sure if I’d see a real difference. But you can tell! I got the Max and while it does feel slightly larger it is not bad at all. My two big things I love is the camera at night and the battery life. I did multiple side by side pictures at night using the wife’s iPhone X and the 11. Noticeable difference. Some of the night pictures come out a little yellowish but it is still better than getting nothing like I was before. The two pictures below were in different lighting environments and they both came out great. The one of the vehicles was taken at about 4am with no lights on whatsoever. Battery life is great and lasts all day. Need I say more?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty impressive!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited to upgrade my 8 plus even though i could have done so when the 11 was out. Watched alot of reviews and finally upgraded about 2 weeks ago and oh boy iam impressed with the improvement on the camera department!although its not like day and night different! I could care less about other features tbh, to me the best camera is the one that you always have in your pocket. Thats why i upgraded and it was because i was due to upgrade. If i wasnt id rather wait untill my 8 plus paid off and skip this gen of iphone and wait for the 12 or something. The camera is worth the upgrade from my 8 plus but still i dont think it deserves the ridiculous 1250 dollar price tag. If you have the 8 plus or the x series and they are not paid off yet, trust me you can wait but if you want to be that guy/girl who always wants to have the latest and the greatest from apple and have tons of money to burn, well no one can stop you doesnt matter how many honest reviews you have read or watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t gonna upgrade from the X but the screen broke and to fix it it was gonna cost $300 which is more than what I needed to pay to upgrade so I did it lol. The camera is awesome and the battery life is great. Fast charging is a complete game changing too. I know people will say Samsung is better but for me with everything I own is Apple this phone is perfect for me and I like the iOS VS android so IMO if you’re looking for a new phone with a great camera get this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    11pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger screen. The camera is great, still learning. The battery is much improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best IPhone Yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remarkable features and sleek design with a powerful clear camera. The balance and weight of the device is fundamentally sound. Truly the fastest processor on any iPhone to date. Worth the buy/upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Device!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing: the camera is Amazing! Specially in portrait mode creates a beautiful shallow background isolating the subject nicely and actually looks natural! Screen resolution is incredible for watching movies that have night scenes the darks and shadows are rich with lots of contrast ! I upgraded from the 6s plus that was also an amazing phone but the 11 pro blew me away!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new camera!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the new iPhone 11 Pro Max a week ago, I have just scratched the surface of learning everything this iPhone is capable of....but I love it already! The camera is phenomenal, I love the design and the 6.8” screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous phone was an iPhone 6 so this was a nice upgrade. Camera is great---easy to get those quality images. See one attached to review. I like the size of the camera but others, especially men, think it's too big. It won't fit into their pants pockets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The camera is amazing!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone because it was time for an upgrade and holy cow. I’ve had this phone for quite awhile and I’m in love with the camera! I’m gonna upload some pics I took with the camera on here so you can see the amazing quality. Gosh I love Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing camera and improved sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is far improved and I am still learning all the capabilities of the camera. It is far more durable than it looks. Nice job Apple!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “The BEST iPhone to date!”

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the phone I wanted as soon as I heard it was hitting the market, the camera is amazing! In short “ believe the HYPE!” ... #satisfiedcustomer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone ever! Elegant and functionally great. Resolution superb and battery life significant better. Ios13 makes puts me into the star week zone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone does everything. Best cameras and best everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone yo I swear the picture quality is awesome I’m telling u!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple did it again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, I’ve been iPhone user for years and years but the reason I gave 4 star is because the front camera sucks. iPhone 6,7 and 8 had better camera than 11pro and pro max. Overall phone is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works outstanding and the speed is crazy fast!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel the 11 Pro Max is a great deal I definitely don’t miss my IPhone Ten at all thanks BestBuy for getting me in and out in about 30 minutes flat even transferee everything to my new phone. Thanks Keith B

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never seen night photos on a cellphone like this one. Completely unreal. Also the brightness and resolution of the screen is mesmerizing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT SO FAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an xs max and I’m in love with it so far !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always been a apple head but i just love ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is beautiful, i have 2 max pros and 1 XSMax it’s a big upgrade for me even if nothing changed. Lol but seriously it’s a cool phone.

    I would recommend this to a friend
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