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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 57 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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100%would recommend to a friend

Customers are saying

Customers are positive about the iPhone 12 5G 256GB, frequently praising its camera quality and improved screen size. Many appreciate the enhanced performance and longer battery life. Positive feedback also highlights the phone's new features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 57 reviews
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    Apple 12 phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 5th Apple phone and obviously the best. Great battery life. Great size for me.....big enough to use very comfortably but small enough to still fit in my front pants pocket. Dual camera is the best photo system of any I have had. Convenient carry and as good a picture as my Nikon DSLR.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Wife Is Very Happy. This Makes Me Very Happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses the daylights out of her phone for both personal and work. We upgraded her iPhone 7. She likes the bigger screen as she streams TV shows. The phone is fast and has a great camera which is good as she takes a lot of pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great Upgrade. Son Is Very Happy.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well past due for an upgrade for my son's iPhone 5. This phone has a good size and is made well. It has plenty of storage for our huge music library and has a great camera for taking pictures. He is very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Upgrade to the iPhone 12 is a must do!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent upgrade to my trusty ol' iPhone 7 Plus. The learning curve was not too difficult, learning to swipe on a few things rather than using a home button to click on. The two striking things about this new iPhone 12 (didn't get the mini or the Pro Max) other than the size being about the same, is the speed with which things are accomplished and the intuitiveness with which it seems to "sense" what it is that I'm looking for. We have been using a cameras on a few things and WOW! What a difference... the night mode is incredible, as now I can truly take great pictures of things like ground owls and stars... Well worth the wait and the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Modern Classic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This feels like a modern version of the classic IPhone 5/5s. I love the flat matte metal look with the rounded corners. It takes me back to the days when iPhones had home buttons and then I remember that the bigger screen is always better than the extra button. I held the 5s and this phone side by side and honestly can’t remember how I used a screen that small. This is an improvement in every way from previous interactions of the iPhone and the shining achievement is the beautiful camera!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this iPhone 12. Takes a bit to get used to not having the home button but the full screen is nice. I like the size, it’s smaller than the 8 plus but I actually like that better. I haven’t played with the camera much to notice the improvements but the portrait mode now can do selfies and has several more settings.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Works great! Still going strong and great battery life a year and a half later.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing iPhone 7+. The new phone has a larger clearer screen yet the phone itself is smaller in my pocket, love it. 5G and faster processor make internet searches so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Buy came through when I destroyed my phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get a better price, color options and storage size and way faster shipping option than through my carrier. The shipping was super fast, and I didn’t have any issues getting the device setup. Everything was as ordered and convenient. I was glad to have options and not get stuck with limited inventory. I recommend this model, I don’t feel like I lost out not getting the newest one. It was odd to come back to the smaller phone after my 8+, but I prefer it to the larger one that is out now. I can’t believe how great the camera is, and adjusting to no home button was easier than I expected. And I love this color!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 best one yet.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works great! Takes great pictures. It truly does it all. Lots of room for pictures and videos and music. The technology is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Apple phone 12 pro max

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my new phone I like my Apple 12 Pro I would recommend it it’s big it’s perfect for me it’s beautiful and it takes great pictures

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Move on up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very easy to move to from an older apple phone. Much better battery life. Better pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Lightning fast and takes awesome photos. Updated from the 7 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Ocean blue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love the color of this phone. It’s such a pretty ocean blue. And for it being the normal iPhone 12 and not max it has a bigger screen. Maybe it’s because I’m upgrading from the iPhone 8. I was worried about not having the button but it’s really easy to get use to.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone. Unjustifiable Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Price is ridiculous compared to the 10 and 11. Bought this as a gift. Hate how there's a huge difference between the Pro and Pro Max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and very intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone8 Plus to iPhone 12 and have been really happy with the new phone. I thought it would be a pain not having the circular button at the bottom of the phone but it’s actually easier to use after you get used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got a Note 20 and hated it. Caved in and paid the big fee to upgrade again early and it's worth it. I will never leave Apple again. Sexy phone. A different red. light orange in it. Super blazing fast een oer wifi

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    iPhone 12 product red

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did notice a difference in performance things download faster and it’s smoother overall good camera is nice too

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    New iPhone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so enjoying this new iPhone - all of the new features and has been safe too! Really happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Red12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 6 model that I’ve had for at least 7yrs. The iPhone 12 is more advanced, very fast when it comes to WiFi, internet, streaming and just everyday use.

    I would recommend this to a friend
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