Customer Ratings & Reviews

My sales person made sure that she had the product in the color I wanted then helped me set the phone completely. It is great to shop a a store where sales people truly want to help customers. Phone works perfectly as you would expect.

Great product. Processes data much faster than older IPhones. Product is much heavier though than its predecessor.

Was a Christmas gift for my son. He loves the phone. He says the picture quality is much better than his Galaxy S9.

Always happy with Apple phones. Our salesman at the store was new to the department but was very nice and very helpful and worked really hard to make sure we got everything right. I think his name was Chase.

My new iPhone 12 is amazing! So far I probably know less than 10% of all that it can do. It's tutorial in that the screen offers tips for usage. Little by little, I'm learning about it.

Got a great deal on the iphone 12 for my oldest son. He loves everything about it!

Very easy to operate options on phone. Visual display is very clear.

The upgrade to the IPhone 12 had been a pleasant surprise with the many improvements Apple has made to the iPhone to date . I love my iPhone 12 and look forward to many years of dependable service.

Great product. Perfect for every day task as well as business

I purchase all my cellphones at BestBuy. Chris Abelli is extremely helpful and efficient. He explains everything to you, so you have all the information you need. Thank you Chris, you are certainly a great asset to BestBuy.

Needed a new phone and, with AT&T help, i was able to transfer everything over.

I did not know what would activate the SOS feature. When I bent over to tie a shoe, 911 was called and I was told to call the sheriff dept., which I did. However, my location, by map, was activated another 3 times and our daughters were contacted a total of 4 times.

Overall a smooth transition from my iPhone 7 Plus. I was surprised to see that a USB type c block was needed and not a traditional usb block that people have tons of. To me the advertising implied they didn’t include it since people had many sitting around. I have never seen a USB c block used for anything else. At least it is still a lightning port so my old charger works.

Great phone, even coming from the 11. Not a must upgrade from the 11 but worth considering if you have the XR or older. The only reason I upgraded from the 11 is my charging port had stopped working and I wanted the nicer screen.

I upgraded from an iPhone 6 to this and it’s been dramatic for me to upgrade was very simple and easy and Best Buy and I had a wonderful experience with Jennifer from the Sanford Best Buy location!

Wife loves it. Honestly I don’t see much of a difference in this compared to the 12 Pro but the pro is a great deal if you got the trade in promotion. I’ll take the camera upgrade for a few dollars a month.

This was a nightmare the tech at VA store was useless. He couldn't tell use the wrong barcode was scanned. After going to the Md store and thanks to Jermaine, my son has a phone that is finally working.

Replaced an iPhone 10R with the new iPhone 12 great phone and the camera is a definite improvement. The Best Buy sales person was great and made the process of trading in my old phone very easy

It was time for new phones for my wife and I. The Best Buy agent, Edward, did a superb job of explaining best pricing options and completely switched everything on our old phones to the new ones.

No complaints. Have had no issues other than would recommend having transfer of old phone to new one done in store.