Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $999.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 818 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the iPhone 12 Pro 5G 128GB favorably, particularly praising its exceptional camera quality, ease of use, and fast 5G capabilities. Many appreciate the phone's size and design, while some find the price to be a significant drawback. Positive feedback also highlights the battery life and ample storage. A few users expressed a preference for a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 818 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Premium Product, Price Tag To Match

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just migrated from iPhone 11 to 12 Pro, and my initial observations are: battery life a little less in the 12 Pro (still able to easily survive a full day of moderate screen use with mixed wifi and cellular coverage), excellent camera (but limited use), unparalleled fit and finish, and the expected sleek styling. Call and app performance itself is not perceptively different between the 11 and 12 Pro. 5G availability in my community (Rochester, MN) is somewhat spotty but definitely faster than LTE where available. This is a premium product with a price tag to match (although Best Buy's sale price was a nice surprise).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Newest 5G phone from Apple

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new 5G iPhone is the best and newest addition to the Apple family. It’s all new enhanced features and camera with low light functions are awesome. They even have a no smudge coating on the back so no more fingerprints. A fast processor with a standard 128GB storage. I love this new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Size

    Rated 5 out of 5 stars

    The Perfect iPhone for Me!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple iphone 12 Pro 5G 128GB is exactly what I needed. This phone fit the criteria for everything I whated on a phone. Easy to use and fits nicely in my pocket. The camera helps me take wonderful pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    Iphone 12 pro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Samsung Galaxy before, although I do prefer the interface. This phone doesn't disappoint. Super fast, great picture quality and is just the right size since I don't like big phones

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Speed

    Rated 5 out of 5 stars

    Jewel of the smart phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intuitive ease of use is outstanding. Camera the best I’ve seen on a phone. Touchscreen the smoothest and most instant that I’ve used. Overall speed among the best, if not the best. Great smart phone, pure and simple.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    LOVE it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly obsessed with this phone. I upgraded from my 7plus and what a difference!! I actually love that there's no home button (although took a little getting used to) and the camera quality is phenomenal. The battery holds extremely well and if you get the probably charger block it chargers super fast! I actually dropped this in the snow this past weekend and couldn't find it for 20 minutes til I used find my phone on my ipad lol! But it held up very well and there was no issue afterwards. Was a little worried because of how cold it was but apple ran a diagnostic for me and there was no problem! Definitely recommend this phone!!! Also had the best buy team help me transfer some of my information from my old phone - they are wonderful and helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Worth the upgrade.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, Upgraded from the iPhone X. Looks great in blue. Feels lighter and 5g is awesome. If you have a X or older, upgrade. Best Buy made it easy to upgrade and pay off phone verse going with cell company

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iteration of iPhone is amazing. I especially enjoyed the sharp edges and bring it back to more of an older iPhone look.This phone is the first iPhone that has 5G and while 5G is a newer technology this phone is more future approved than others.The pro versions camera is simply amazing and you will not be disappointed in any photos you take especially in the portrait mode.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Speed

    Rated 5 out of 5 stars

    Great Iphone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, it is the best iphone I have had. I had an 8 previously which was so slow. This one is very easy to use and super fast in processing. The camera quality is phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A Great IPhone for Upgrades

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great iPhone to upgrade to this year with 5G capability. Updated design and colors look great! Battery life has been excellent even with the increased battery consumption from 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Quality and reliability

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like any Apple product, it works. The most important thing, it is but with consumer and useability in mind. The battery is great, the camera is awesome. 5G helps a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Gotta upgrade for the 5g

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7+ to this and I’ve been loving it. It’s so much faster and the camera is so nice. It was smaller than I thought but I don’t mind it. And it has 5g, the future!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    Nice camera

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone, it’s fast and love the camera, The size of the screen it’s perfect and the overall size of the phone it’s easy to put on to my jeans pocket

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    I Switched

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Android for a really long time, I decided to get this phone thinking I would not like it and would return by the 14th day when the return period ends. It’s been a month, I still have it. My wife now has this phone (different color). If I am being honest IOS just feels much more mature than Android imho. Even Googles own products seem to run better on IOS than Android. Good battery about a day and a half with normal user for me. Good size without being too big. Slick to hold so get a case or some other option.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Its an iphone and a good one.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great. Phone works great. There are many good in depth reviews of this vs other phones so if you are inclined, worth reading those. This form factor is great because its not the behemoth of the max but has the better camera. 5G can be a nuisance when you are not in good 5g range - that is its connected to 5G but not well so it seems slower than LTE in that case? Regardless 5G is the new thing so it is what it is. When 5G has good bars, its very fast. Now if IOS could bother to add split screen that would be nice.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Awesome iPhone 12 Pro!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 12 Pro! Amazing picture quality, and I love the night pic feature. The processor is blazing and 5G is another awesome feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Phones are getting so high tech

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my fiancé and the color of the pro is so clean and nice looking. Speeds are awesome and I love the battery life coming from an 7+.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 12 pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone!!! With the revamp of the square design it feels much better in the hand. The camera is improved and the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Speed

    Rated 5 out of 5 stars

    iPhone 12 Pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this from an iPhone SE - I forgot how nice it is to have battery last all day. Love the speed of the phone and the camera too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    IPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Holds a good charge. Takes great pictures! Very easy to set up and to use. I love this iPhone, no complaints.

    I would recommend this to a friend