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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 490 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers consistently note the iPhone 12 Pro 5G 256GB's excellent camera quality and enjoyable screen size. Positive feedback also highlights its ease of use, performance, and 5G capabilities. While some find the phone heavier than expected, the ample storage space is frequently praised. The sleek design also receives many compliments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 490 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12 Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new iphone 12 Pro and all the new features apple has added since my iphone 8 series. The camera is also superior over anything I have ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting a new iPhone but put it off until Verizon 5g was available. I’ve had no more freezing up or locked up apps. Life is good with my iPhone 12 Pro

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone! Upgraded from the iPhone 8 and what a difference! Glad I purchased online from Best Buy. The process was easy and quick. Shipping only took a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Quite a Jump from an iPhone 6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is amazing! That was the main reason I purchased this phone vs. the iPhone 12 mini. However, it's larger than I like and my hand gets tired. Like other reviewers, disappointed the outlet plug was not included. The charger cord into the phone is a bit tricky - it was much easier with the iPhone 6.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technology has outdone itself. The phone has so many updates and the photos are fabulous. It takes some time to know the new options but a great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the different camera options although the rest of the features aren't too different from the iPhone 11. Bought the 256 version so that I can last longer in it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    happy son

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered for my son for Christmas. Easier set up to transfer from old to new iPhone. Great picture quality. He’s very happy thinking about getting myself 1 now too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12 pro is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new Apple iphone 5g. The new camera on the 12 is amazing. Once we are done with the masks the facial recognition will be an awesome plus too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Present

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a present for the wife. Took her a while to get used to it coming from a Samsung Galaxy but now that she is used to it absolutely loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Beautiful large screen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new phone! I didn't think she would like the bigger screen since her hands are petite, but she loves it! Nothing a pop socket couldn't fix!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad I switched

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Samsung smart phone to an apple iPhone, and I’m happy I did. The phone is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    New iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it’s the new iPhone. The picture quality is great. I have noticed the screen sensitivity is not like my old 10 but I’m getting use to it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a while to upgrade iPhones and glad I waited for the iPhone 12 pro. Camera and other extras makes this a great phone if you like the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    First ever iPhone. Glad I made the switch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First ever iPhone for me after being and Android guy for 10 years. Very easy to use and great screen. However, I wish for the cash I paid, it had the 120 hz screens other flagship phones are getting. Cameras are the best I have ever used on a phone in my life. Night time shots are superb!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Upgraded Phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my older model phone and upgraded to this one. I love it. Can't say enough of how great the camera is. My pictures are so clear.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    12pro awesomeness!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recently upgraded to the iphone 12 pro from the iphone X. both great phones, but i must admit the 12 pro surpasses the X with the camera. wonderful phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Not as good as the iPhone 11 Pro Max. I think the camera was better in that phone. This is an apple product and the quality will always be good, but I do miss the quality of the iPhone 11 Pro Max camera. I do like the new design and the phone feels more comfortable in your hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the phone for a couple of months and am very happy with it. I had previously owned the "Max" version iPhones, but the Max version of the iPhone 12 Pro was just a little too big for me. So I returned it and got the regular size and I am glad I did. I'd forgotten how convenient it is to be able to reach the entire screen with one hand, and it also fits in my pocket a lot easier. The screen is smaller, of course, but I have not missed the larger screen size. Battery lasts about as long as my previous Max model. I'm also a big fan of the blue color.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apple 12 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from a 6 (yes a 6, these things can last) the screen clarity is awesome, facial recognition works even in the dark, very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Did Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently ordered the iPhone 12 Pro from Best Buy. It arrived overnight and was arranged so smoothly with my carrier. I now make payments to my carrier and it was easily set up from home. Best Buy did also offer an I. Person tech appointment that I was able to cancel. I’ve been really happy with the whole processes. My last phone was an iPhone 6 that is kept since they first came out 6 years ago so it was definitely time! It was luckily an easy transition with the whole order. I’m really pleased with how it went.

    I would recommend this to a friend
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